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  1. #1
    Player
    Zalleh's Avatar
    Join Date
    Jan 2014
    Posts
    15
    Character
    Zalleh Talium
    World
    Midgardsormr
    Main Class
    Black Mage Lv 80
    Hello!

    _type of feedback
    latency increase:
    - ~140ms before / ~190ms after (w/ VPN)
    - ~180ms before / ~330ms after (w/o VPN)
    Update: as of 05/21 I've noticed that I am getting disconnected from the game very frequently, about every hour or so. Prior to the relocation, disconnects were extremely rare.

    _ISP
    - Vivo

    _location
    - São Paulo, Brazil

    _world
    - Midgardsormr

    _date/frequency
    - all the time since the servers went up after the relocation

    _traceroute
    Before
    After

    Extra observations:
    I play 3 classes: BLM, SMN and MCH. I am missing skills inside cooldown windows compared to how it used to be.

    - BLM: random Firestarter proc in the opener can't fit inside Raging Strikes anymore
    - SMN: last Fester inside DWT + Raging Strikes window has to be used after Deathflare now or else I'd lose RS damage buff on the Deathflare, which would be a bigger loss (clarification: that last Fester goes completely unbuffed) ; was able to refresh Miasma before it fell off, now I can't anymore without letting it fall for ~1s
    - MCH: initial Wildfire is missing an entire Clean Shot inside its window. Damage went down from 16-17k on SSS to 13-14k

    I also noticed that inside the housing area I can execute those rotations better than I could prior to server relocation. I know that the housing zones work with a different refresh rate, but the fact that I can do things better with higher latency inside those maps tells me enough to know that doing something about how oGCDs respond is completely within your powers.

    (those are observations made with VPN on)

    I raid since BCoB and I like to push myself _a lot_. In this current situation, I don't feel like I can be competitive and I also feel that more dedicated groups that I like to be a part of will not want me around because this sort of change does make a lot of difference. I legitimately feel left out and forced to be excluded from the population that I identify with because of this change and this makes me extremely sad. There are some really good suggestions around the forums about changing how weavings work, so higher latency players can compete fairly with players that have good latency. Currently I can't enjoy the game and I don't feel like I should play a game that makes me feel frustrated and betrayed.

    Another factor that I'd like to put into this feedback post since apparently you're taking the time to read it is that since the server relocation it is no longer viable to play this game from Brazil without a VPN subscription. Brazilians have very limited options to pay for FFXIV subscription and with most of these programs only offering USD payment, most people that want to keep playing decently now have to pay almost double the amount in USD, which is already very expensive for us. Some players "choose" to play the Steam version because Steam Wallet's dollar conversion is more affordable and does not fluctuate with the country's economy, but players like me, that bought the game as it was launched have no chance to do that. I have money to pay the premium for a VPN and the sub in dollars, but I know a lot of people that struggle even with the basic sub. Maybe give some thought to that as well. We shouldn't need to pay another sub to be able to play the game without being chastised by other players because of high latency that will inevitably lead to low performance.

    I really hope you can do something about it, as this is a game I love so much and the thing I would hate the most in my life right now is to leave it.
    (2)
    Last edited by Zalleh; 05-21-2017 at 10:59 PM. Reason: Update for type of issue.

  2. #2
    Player
    DeAura's Avatar
    Join Date
    Nov 2014
    Posts
    4
    Character
    Akari Yuudou
    World
    Faerie
    Main Class
    Pugilist Lv 60

    Lag and DCs

    Type of Issue/Feedback: Massive Lag Spikes/Frequent Disconnects (90002 Error)
    Name of your Internet Service Provider (ISP):Charter/Comcast
    State/Country: USA - Illinois
    Date/Time: 5/17/2017
    World Name: Faerie
    Frequency: VERY frequent (Daily)

    While most people in here have ping issues, I never knew what my ping was before the move, as of now i can say it bounces from 80-150. My main issue however, is the massive amount of lag I'm receiving that never occurred before the server move.
    Now i'm almost lucky if I can play group content with my friends anymore due to near constant 15+ second lag spikes in dungeons and raids. It's starting to leak into faerie itself. Crafting has become worrisome, because of the random lag-outs to 90002 errors, that I'll lose what I've begun working on.
    Another example was a Dun Scaith raid run where I was disconnected no les than 10 times during the raid. These rarely if never happened before the move
    (0)

  3. #3
    Player
    Raskbuck's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    250
    Character
    Rask Crowe
    World
    Leviathan
    Main Class
    Alchemist Lv 90
    Type of Issue/Feedback:

    - There's a noticeable delay after the server migration. Specifically, opening menus (like when I talk to my retainers) and interacting with objects (like the retainer bell, or Bismark's Harpoons) take a while to register. Before the server relocation, I used to hover around 160-170ms. Now the game shows I'm between 280-300ms (despite the Traceroute saying I should be in 220-230ms or so. Not sure why).

    - Dodging AoEs and attacks is considerably more difficult now, such as Titan's Weight of the Land, where I often get hit even after moving out of the way.

    - Some instant skills feel a lot more awkward to use, such as turning Cleric Stance on and off when healing (sometimes it doesn't register). Another example is Swiftcast, where if I use a spell immediately after activating the ability, it starts casting as normal (instead of it being instant).

    Name of your Internet Service Provider (ISP):GTD Manquehue
    State/Country: Santiago, Chile.
    Date/Time: As soon as the servers came back up after the migration.
    World Name: Leviathan
    Frequency: I'd say at all times, I haven't noticed much difference between peak hours and other times.
    Traceroute records:
    Traceroute

    Using a VPN seems to fix the problem and lets me play with a similar ping I used to have before the server migration. I'd assume it has something to do with the routing, but I don't know much about networking. Thanks for making this thread, by the way. It's nice to see SquareEnix is aware of the issue.
    (0)
    Last edited by Raskbuck; 05-20-2017 at 09:03 AM.

  4. #4
    Player
    Shastra's Avatar
    Join Date
    May 2017
    Posts
    4
    Character
    Shastra Luzzon
    World
    Behemoth
    Main Class
    Black Mage Lv 60

    Hey

    Hello!

    Type of Issue/Feedback: latency went way higher after server move, from 140 to 250
    Name of your Internet Service Provider (ISP): Oi Velox
    State/Country: Piauí / Brazil
    Date/Time: Entire time
    World Name: Behemoth
    Frequency: Entire time
    (0)

  5. #5
    Player
    voltheiy's Avatar
    Join Date
    Apr 2016
    Posts
    6
    Character
    Voltheiy Hydrstrike
    World
    Omega
    Main Class
    Dark Knight Lv 70

    EU player. 220-300 ms

    Type of Issue/Feedback: 220-300 fluctuating ping.
    Name of your Internet Service Provider (ISP): Jazztel/Orange
    State/Country: Spain
    Date/Time: Ever since the relocation.
    World Name: Gilgamesh
    Frequency: All the time, fluctuating. Mostly during prime time.


    I'm aware that being an EU playing I might not have any right to complain, but I would rather not having to move if possible, thank you.
    (0)

  6. #6
    Player
    Legewiel's Avatar
    Join Date
    Apr 2015
    Posts
    159
    Character
    Legewiel Tetnelin
    World
    Behemoth
    Main Class
    Blacksmith Lv 90
    Thank you for looking into that, I really appreciate it! ^^

    Type of Issue/Feedback: latency went way higher after server move, from 160~180 to 215~250
    Name of your Internet Service Provider (ISP): I have two ISPs OI Velox and West
    State/Country: Rio de Janeiro/Brazil
    Date/Time: Right after the server change to Sacramento
    World Name: Behemoth
    Frequency: All the Time
    Additional Info: It's funny cause on OI Velox the packages goes to New York and have to cross the entire State to arrive in Sacramento, on West it goes through Miami. I were able to reduce my latency to 160~170 by paying yet another service called (NoPing), but unfortunately I didn't find a way to do a traceroute inside it to see which nodes it uses =(

    Traceroute to Behemoth IP:
    ISP: OI Velox
    Code:
      1     1 ms    <1 ms    <1 ms  10.0.0.252 
      2    28 ms    27 ms    27 ms  179-192-74-1.user.veloxzone.com.br [179.192.74.1] 
      3    29 ms    29 ms    29 ms  200.164.11.74 
      4   145 ms   151 ms   129 ms  xe-11-0-0.0-bot-rj-rotn-j01.telemar.net.br [200.164.40.72] 
      5     *        *        *     Esgotado o tempo limite do pedido.
      6   153 ms   153 ms   143 ms  100.122.17.173 
      7   173 ms   137 ms   132 ms  ix-xe-10-1-3-1-0.tcore1.NTO-New-York.as6453.net [209.58.26.65] 
      8   143 ms   144 ms   141 ms  if-ae-9-2.tcore1.N75-New-York.as6453.net [63.243.128.122] 
      9   143 ms   130 ms   129 ms  ae-8.r07.nycmny01.us.bb.gin.ntt.net [129.250.9.113] 
     10   155 ms   168 ms   156 ms  ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180] 
     11   219 ms   205 ms   206 ms  ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13] 
     12   217 ms   218 ms   205 ms  ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54] 
     13   224 ms   213 ms   210 ms  ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124] 
     14   215 ms   227 ms   217 ms  ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119] 
     15   217 ms   226 ms   218 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33] 
     16   220 ms   217 ms   229 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46] 
     17   231 ms   219 ms   227 ms  204.2.229.234 
     18   218 ms   228 ms   227 ms  204.2.229.96
    ISP: WEST
    Code:
      1     1 ms    <1 ms     1 ms  10.0.0.253 
      2     5 ms     3 ms     2 ms  abel.cbf.west.net.br [186.237.43.39] 
      3     8 ms    13 ms     7 ms  46.43.237.186.in-addr.arpa [186.237.43.46] 
      4     7 ms     6 ms     6 ms  49.43.237.186.in-addr.arpa [186.237.43.49] 
      5     8 ms     9 ms     *     186.219.21.101.nqt.com.br [186.219.21.101] 
      6   125 ms   122 ms   125 ms  sl-st51-mia-.sprintlink.net [160.81.69.49] 
      7   125 ms   122 ms   126 ms  144.232.14.217 
      8   125 ms   121 ms   122 ms  ae-13.a01.miamfl02.us.bb.gin.ntt.net [129.250.9.57] 
      9   211 ms   209 ms     *     ae-5.r05.miamfl02.us.bb.gin.ntt.net [129.250.3.166] 
     10   126 ms   123 ms   125 ms  ae-4.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.184] 
     11   146 ms   148 ms   153 ms  ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86] 
     12   212 ms   216 ms   212 ms  ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237] 
     13   220 ms   220 ms   217 ms  ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27] 
     14   217 ms   215 ms   213 ms  ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31] 
     15   217 ms   217 ms   221 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46] 
     16     *      214 ms   214 ms  204.2.229.234 
     17   214 ms   217 ms   217 ms  204.2.229.96
    (0)
    Last edited by Legewiel; 05-20-2017 at 10:23 AM.

  7. #7
    Player
    Dzian's Avatar
    Join Date
    Feb 2012
    Location
    Ul'dah
    Posts
    2,837
    Character
    Scarlett Dzian
    World
    Sargatanas
    Main Class
    Bard Lv 76
    Quote Originally Posted by voltheiy View Post
    Type of Issue/Feedback: 220-300 fluctuating ping.
    Name of your Internet Service Provider (ISP): Jazztel/Orange
    State/Country: Spain
    Date/Time: Ever since the relocation.
    World Name: Gilgamesh
    Frequency: All the time, fluctuating. Mostly during prime time.


    I'm aware that being an EU playing I might not have any right to complain, but I would rather not having to move if possible, thank you.
    Being in the EU shouldn't make your complaint any less valid. I'm in the UK I play on sargatanas. Have been on that same server even when it was saronia in 1.0.

    it'll be the same for lots of people on the legacy servers... expecting them to move to an eu data centre and leave there friends and conncections behind is unacceptable. this is an MMO and as a result of that social connections are a core element..

    hoping for an update on this situation soon. it's making a hash out of my ninjutsu mudras on more than a few occasions ive never see nthat bunny so much since they moved the data centre.
    (1)

  8. #8
    Player
    HarleeQuinn's Avatar
    Join Date
    Oct 2013
    Posts
    9
    Character
    Elena Rico
    World
    Cactuar
    Main Class
    Thaumaturge Lv 60

    constant 90k error

    help needed

    ISP: Rogers Cable (Canada) (EST)
    Type of Internet Connection: Cable / LAN
    Internet Connection Speed: 250Mps / 10Mps
    Date & Time: Since SB release (just like after the 2.55 patch)
    Frequency: im lucky if i can stay in game long enough to check on my retainers
    Character Name: Kitty Hawke
    World: Sargatanas
    Area and Coordinates: Anyplace
    Party or Solo: Either
    NPC Name: N/A
    Monster Name: N/A
    In-Game Time: ALL the time
    Steps: log in -- if i'm lucky -- sometimes still on the loading page, next i get the 90,001 or 90,002 error


    PC Specs
    -=-=-=-=- System Information -=-=-=-=-
    Motherboard: MSI A88XM GAMING FM2+ / FM2
    Processor: AMD Athlon X4 860K Quad Core Processor 3.70Ghz
    Memory: G.Skill 16GB
    GPU: MSI GeForce GTX 1060 3GB
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

    I just want to play the game I'm paying for without having to relog every min or so.


    *** Could someone from SE please take the time to reply?! what's the use of posting our issues, when there is no one that listens? It is getting frustrating, annoying and disappointing... Thank you ***
    (0)
    I may have enemies, but I still have you

  9. #9
    Player
    Ruby2300's Avatar
    Join Date
    May 2017
    Posts
    1
    Character
    Ashley Mcname
    World
    Sargatanas
    Main Class
    White Mage Lv 60
    Hello!

    Type of Issue/Feedback: Ping has gone up from about 35ish before the server move to 80+ after the server move as well as constant packet loss almost to the point of making the game un-playable. I have also been suffering from multiple disconnects since the server move.
    Name of your Internet Service Provider (ISP): Shaw.
    State/Country: British Columbia/Canada.
    Date/Time: Since the Server move.
    World Name: Sargatanas.
    Frequency: Constant since the transfer.
    (2)

  10. #10
    Player
    Azurelos's Avatar
    Join Date
    Feb 2015
    Location
    Kugane
    Posts
    39
    Character
    Azurelos Firios
    World
    Gilgamesh
    Main Class
    Samurai Lv 70
    Type of Issue/Feedback: Increased Ping + Spikes and an odd tracert routing table.
    Before the server move during primetime I would be around 50 - 60 ping.
    After server move I'm between 100ms - 180 (without VPN)
    In order to avoid the spikes, and play the game as close to normal, I have to pay for a VPN. At times I will 90k and get disconnected as well.

    Name of your Internet Service Provider (ISP): Spectrum
    State/Country: Florida, USA
    Date/Time: After the server move.
    World Name: Gilgamesh
    Frequency: Constant. The disconnects happen every couple of hours or so.
    Traceroute records: To Gilgamesh
    To lobby server
    (0)

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