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  1. 10-13-2017 06:30 PM #1
    Monkey404error
    Player
    Monkey404error's Avatar
    Join Date
    Apr 2014
    Posts
    4
    Character
    Monkey Error
    World
    Jenova
    Main Class
    Arcanist Lv 62
    Type of Issue/Feedback: Lag, disconnects (90006)
    Name of your Internet Service Provider (ISP): Spectrum (Formerly Oceanic Time Warner Cable)
    State/Country: San Antonio,TX
    Date/Time: Just noticed Oct. 13
    World Name: Jenova
    Frequency: unknown, but happening constantly since 03:00 (currently 04:30 local)
    Traceroute:

    1 router.asus.com (192.168.1.1) 2.264 ms 1.971 ms 2.032 ms
    2 * * *
    3 tge0-0-0.snaxtxfq02h.texas.rr.com (24.28.132.105) 25.967 ms 29.823 ms 33.007 ms
    4 agg31.snaptxwm02r.texas.rr.com (24.175.33.124) 20.018 ms 11.638 ms 20.412 ms
    5 agg23.snantxvy01r.texas.rr.com (24.175.32.184) 15.629 ms 11.110 ms 20.102 ms
    6 agg23.dllatxl301r.texas.rr.com (24.175.32.146) 23.237 ms 22.704 ms 20.081 ms
    7 66.109.1.216 (66.109.1.216) 30.658 ms
    bu-ether14.dllstx976iw-bcr00.tbone.rr.com (66.109.6.88) 25.981 ms
    66.109.1.216 (66.109.1.216) 30.567 ms
    8 0.ae2.pr1.dfw10.tbone.rr.com (107.14.17.236) 24.661 ms
    0.ae4.pr1.dfw10.tbone.rr.com (107.14.19.97) 28.292 ms
    0.ae1.pr1.dfw10.tbone.rr.com (107.14.17.234) 25.639 ms
    9 ix-ae-23-0.tcore2.dt8-dallas.as6453.net (66.110.57.97) 18.928 ms 22.071 ms 20.618 ms
    10 if-ae-2-2.tcore1.dt8-dallas.as6453.net (66.110.56.5) 55.656 ms 57.224 ms 64.032 ms
    11 if-ae-23-2.tcore2.ct8-chicago.as6453.net (64.86.79.120) 63.036 ms 59.966 ms 59.549 ms
    12 if-ae-3-2.tcore1.w6c-montreal.as6453.net (66.198.96.45) 64.120 ms 56.623 ms 55.726 ms
    13 66.198.96.58 (66.198.96.58) 58.603 ms 57.517 ms 59.592 ms
    14 te7-3.dr9.mtl.iweb.com (67.205.127.214) 65.097 ms 55.760 ms 55.667 ms
    15 174.142.115.218 (174.142.115.218) 59.934 ms 64.071 ms 60.080 ms
    16 * * *
    17 * * *
    18 * * *
    19 * * *


    Also, should be noted, when running a constant ping, I get spikes north of 100ms+ when average is 60:

    64 bytes from 184.107.107.176: icmp_seq=61 ttl=49 time=61.037 ms
    64 bytes from 184.107.107.176: icmp_seq=62 ttl=49 time=58.395 ms
    64 bytes from 184.107.107.176: icmp_seq=63 ttl=49 time=167.572 ms
    64 bytes from 184.107.107.176: icmp_seq=64 ttl=49 time=104.449 ms
    64 bytes from 184.107.107.176: icmp_seq=65 ttl=49 time=139.766 ms
    64 bytes from 184.107.107.176: icmp_seq=66 ttl=49 time=64.244 ms
    64 bytes from 184.107.107.176: icmp_seq=67 ttl=49 time=106.503 ms
    64 bytes from 184.107.107.176: icmp_seq=68 ttl=49 time=63.385 ms
    64 bytes from 184.107.107.176: icmp_seq=69 ttl=49 time=62.567 ms
    64 bytes from 184.107.107.176: icmp_seq=70 ttl=49 time=130.218 ms
    64 bytes from 184.107.107.176: icmp_seq=71 ttl=49 time=65.500 ms
    64 bytes from 184.107.107.176: icmp_seq=72 ttl=49 time=62.509 ms
    64 bytes from 184.107.107.176: icmp_seq=73 ttl=49 time=118.963 ms
    64 bytes from 184.107.107.176: icmp_seq=74 ttl=49 time=61.354 ms
    --- 184.107.107.176 ping statistics ---
    97 packets transmitted, 97 packets received, 0.0% packet loss
    round-trip min/avg/max/stddev = 54.003/63.685/167.572/17.864 ms

    Edit: Errors being received include 90006, 90002, and 10105
    (0)
    Last edited by Monkey404error; 10-13-2017 at 06:46 PM.
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  2. 10-15-2017 06:01 AM #2
    Riko_Futatabi
    Player
    Riko_Futatabi's Avatar
    Join Date
    Aug 2013
    Posts
    425
    Character
    Riko Futatabi
    World
    Excalibur
    Main Class
    Black Mage Lv 90

    Still having latency issues and eventual Error 90006 since patch 4.06a.

    Things that I've previously tried and had no effect are: Reducing MTU size, port forwarding, changing DNS servers, disabling UPnP in FFXIV config and even resetting my game settings to default along with lowering my graphic settings. All this was the advice given to me via E-Mail with SE customer support. My ISP noticed no faults with my line, everything outside FFXIV is working fine. They even sent me a new router to see if that would have helped, but unfortunately it did not.

    Type of Issue/Feedback: Lag spikes are constant in all locations in game. Also known as "rubber-banding". Everything will stop for a few seconds and then fast-forward to the current moment. Occasionally lasting up to 10~15 seconds and if it's longer I usually get booted to the login screen with error 90006.
    Name of your Internet Service Provider (ISP): Sky
    State/Country: Scotland, UK.
    Date/Time: After patch 4.06a this started happening and has been constant throughout the day. Especially noticeable at the weekends, due to the increased traffic I'd assume.
    World Name: Excalibur
    Frequency: It's something I have to deal with constantly now.

    This is my route to the Primal Data Center(Ignore hop #2, it's normal). The issue seems to be with nodes #6, #7, #8. Also since 4.1 I've noticed that the SE Lobby server is now experiencing packet loss.

    This was monitored at 21:30 GMT on Saturday. During or approaching peak time on my server.
    Code:
    |------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          SkyRouter.Home -    0 |  123 |  123 |    0 |    0 |    3 |    2 |
|                   No response from host -  100 |   25 |    0 |    0 |    0 |    0 |    0 |
|             be365.pr2.hobir.isp.sky.com -    0 |  123 |  123 |   16 |   17 |   20 |   18 |
|     ae-3.r02.londen03.uk.bb.gin.ntt.net -    0 |  123 |  123 |   16 |   17 |   21 |   17 |
|     ae-3.r24.londen12.uk.bb.gin.ntt.net -    0 |  123 |  123 |   16 |   17 |   24 |   19 |
|     ae-5.r24.nycmny01.us.bb.gin.ntt.net -   31 |   55 |   38 |   82 |   82 |   96 |   82 |
|     ae-2.r20.sttlwa01.us.bb.gin.ntt.net -   30 |   58 |   41 |    0 |  156 |  198 |  153 |
|     ae-0.r21.sttlwa01.us.bb.gin.ntt.net -   30 |   58 |   41 |    0 |  142 |  156 |  142 |
|     ae-3.r23.snjsca04.us.bb.gin.ntt.net -    0 |  123 |  123 |  163 |  164 |  197 |  163 |
|    ae-45.r01.snjsca04.us.bb.gin.ntt.net -    0 |  123 |  123 |  163 |  164 |  169 |  164 |
|     ae-1.r00.scrmca02.us.bb.gin.ntt.net -    0 |  123 |  123 |  167 |  167 |  170 |  167 |
|xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net -    0 |  123 |  123 |  170 |  170 |  175 |  170 |
|                           204.2.229.234 -   26 |   63 |   47 |  169 |  169 |  173 |  170 |
|                            204.2.229.10 -    0 |  123 |  123 |  167 |  168 |  173 |  168 |
|________________________________________________|______|______|______|______|______|______|
    I've had this issue for around 45 days now. The game is becoming less and less fun due to it. The new content you add means little to me if I cannot reliably participate in it. I've been incredibly patient the past few weeks, I hope you can resolve this. Thanks.
    (0)
    Last edited by Riko_Futatabi; 10-15-2017 at 06:03 AM.
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  3. 10-15-2017 06:57 PM #3
    cactusbees
    Player
    cactusbees's Avatar
    Join Date
    Jul 2017
    Posts
    171
    Character
    Yui Uzuki
    World
    Hyperion
    Main Class
    Bard Lv 90
    Oh good, I thought I was going mad..

    -Lag, D/C every 2-3 minutes. 90006
    -Comcast
    -Chicago, IL
    -Constantly for the last 15 days or so.
    -Started on Mateus, transferred to Excalibur to see if it stopped.. it hasn't.
    -Frequency? Enough to curse at. Generally, 3 drops a dungeon.

    Tracing route to 204.2.229.10 over a maximum of 30 hops

    1 1 ms 1 ms 1 ms 10.0.0.1
    2 11 ms 13 ms 10 ms 96.120.25.25
    3 15 ms 19 ms 11 ms te-0-7-0-3-sur04.valparaiso.in.chicago.comcast.net [68.85.180.69]
    4 15 ms 19 ms 14 ms be-119-ar01.area4.il.chicago.comcast.net [162.151.44.69]
    5 16 ms 15 ms 31 ms be-33491-cr02.350ecermak.il.ibone.comcast.net [68.86.91.165]
    6 16 ms 16 ms 13 ms hu-0-11-0-7-pe03.350ecermak.il.ibone.comcast.net [68.86.85.158]
    7 13 ms 13 ms 23 ms ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66.65]
    8 72 ms 74 ms 73 ms ae-3.r05.chcgil09.us.bb.gin.ntt.net [129.250.5.111]
    9 40 ms 18 ms 19 ms ae-0.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.205]
    10 73 ms 71 ms 68 ms ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
    11 79 ms 74 ms 70 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
    12 73 ms 75 ms 74 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
    13 73 ms 77 ms 78 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
    14 73 ms 77 ms * 204.2.229.234
    15 72 ms 72 ms 70 ms 204.2.229.10

    Trace complete

    Edit: I have traded in my equipment and upgraded my internet plan. Still having it.

    Tracing route to 204.2.229.10 over a maximum of 30 hops

    1 4 ms 2 ms 4 ms 10.0.0.1
    2 18 ms 13 ms 14 ms 96.120.25.25
    3 19 ms 14 ms 19 ms te-0-7-0-3-sur04.valparaiso.in.chicago.comcast.net [68.85.180.69]
    4 19 ms 22 ms 19 ms be-119-ar01.area4.il.chicago.comcast.net [162.151.44.69]
    5 19 ms 26 ms 24 ms be-33491-cr02.350ecermak.il.ibone.comcast.net [68.86.91.165]
    6 24 ms 18 ms 16 ms be-10577-pe03.350ecermak.il.ibone.comcast.net [68.86.86.2]
    7 25 ms 32 ms 23 ms ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66.65]
    8 77 ms 73 ms 76 ms ae-3.r05.chcgil09.us.bb.gin.ntt.net [129.250.5.111]
    9 22 ms 23 ms 19 ms ae-0.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.205]
    10 71 ms 73 ms 74 ms ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
    11 84 ms 84 ms 81 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
    12 75 ms 77 ms 88 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
    13 77 ms 72 ms 80 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
    14 73 ms 73 ms * 204.2.229.234
    15 76 ms 72 ms 78 ms 204.2.229.10

    Trace complete.

    C:\Users\Bee>tracert 204.2.229.10

    Tracing route to 204.2.229.10 over a maximum of 30 hops

    1 5 ms 2 ms 3 ms 10.0.0.1
    2 21 ms 20 ms 16 ms 96.120.25.25
    3 21 ms 19 ms 23 ms te-0-7-0-3-sur04.valparaiso.in.chicago.comcast.net [68.85.180.69]
    4 28 ms 22 ms 20 ms be-119-ar01.area4.il.chicago.comcast.net [162.151.44.69]
    5 22 ms 18 ms 19 ms be-33491-cr02.350ecermak.il.ibone.comcast.net [68.86.91.165]
    6 19 ms 24 ms 23 ms be-10577-pe03.350ecermak.il.ibone.comcast.net [68.86.86.2]
    7 21 ms 18 ms 17 ms ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66.65]
    8 79 ms 83 ms 79 ms ae-3.r05.chcgil09.us.bb.gin.ntt.net [129.250.5.111]
    9 49 ms 19 ms 24 ms ae-0.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.205]
    10 70 ms 72 ms 79 ms ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
    11 79 ms 72 ms 78 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
    12 78 ms 77 ms 74 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
    13 77 ms 85 ms 80 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
    14 * 77 ms 77 ms 204.2.229.234
    15 76 ms 75 ms 78 ms 204.2.229.10

    I notice it always drops at 204.2.229.234.
    (0)
    Last edited by cactusbees; 10-20-2017 at 09:56 AM.
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  4. 10-17-2017 12:14 PM #4
    Sky3zdalimit
    Player
    Sky3zdalimit's Avatar
    Join Date
    Aug 2013
    Posts
    27
    Character
    Kuro Lunius
    World
    Cactuar
    Main Class
    Thaumaturge Lv 70

    Lag and Rubberbanding

    Type of Issue/Feedback: Lag spikes and rubberbanding. The game stops for a few moments and try to catch up with all the things that has been happening. This mainly happens in instances. IE. 24 mans, Shinryu Extreme, Omega Savage

    Name of your Internet Service Provider (ISP): Comcast

    State/Country:California, USA

    Date/Time: October 13-16, 2017 around 3pm PST - 11pm PST
    World Name: Ultros

    Frequency: everything 15-30 secs

    tracert

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 8 ms 8 ms 8 ms 96.120.84.217
    3 14 ms 8 ms 23 ms ae-211-sur03.vanness.ca.ccal.comcast.net [68.85.105.49]
    4 16 ms 24 ms 17 ms ae-28-ar01.sacramento.ca.ccal.comcast.net [162.151.40.145]
    5 21 ms 21 ms 21 ms be-33667-cr01.9greatoaks.ca.ibone.comcast.net [68.86.93.25]
    6 20 ms 19 ms 20 ms hu-0-13-0-0-pe03.11greatoaks.ca.ibone.comcast.net [68.86.83.134]
    7 19 ms 19 ms 19 ms ae-13.a02.snjsca04.us.bb.gin.ntt.net [129.250.66.33]
    8 19 ms 19 ms 19 ms ae-9.r01.snjsca04.us.bb.gin.ntt.net [129.250.2.2]
    9 25 ms 24 ms 24 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
    10 25 ms 25 ms 27 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
    11 24 ms * * 204.2.229.234
    12 27 ms 26 ms 25 ms 204.2.229.99


    10/22/2017 5:33 AM PST


    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 8 ms 8 ms 8 ms 96.120.84.217
    3 10 ms 8 ms 8 ms ae-211-sur03.vanness.ca.ccal.comcast.net [68.85.105.49]
    4 16 ms 16 ms 15 ms ae-28-ar01.sacramento.ca.ccal.comcast.net [162.151.40.145]
    5 20 ms 19 ms 23 ms be-33667-cr01.9greatoaks.ca.ibone.comcast.net [68.86.93.25]
    6 19 ms 20 ms 19 ms hu-0-13-0-0-pe03.11greatoaks.ca.ibone.comcast.net [68.86.83.134]
    7 473 ms 470 ms * ae-13.a02.snjsca04.us.bb.gin.ntt.net [129.250.66.33]
    8 19 ms 25 ms 19 ms ae-9.r01.snjsca04.us.bb.gin.ntt.net [129.250.2.2]
    9 23 ms 24 ms 24 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
    10 24 ms 23 ms 24 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
    11 23 ms 23 ms 23 ms 204.2.229.234
    12 24 ms 23 ms 23 ms 204.2.229.99

    I'm not sure what's going on but it seems to be the NTT servers the datacenter is located on. There's always something wrong with it. I keep getting bad connections with NTT so frequently now.
    (0)
    Last edited by Sky3zdalimit; 10-22-2017 at 09:34 PM. Reason: More lag
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  5. 10-17-2017 01:13 PM #5
    krnhotwings
    Player
    krnhotwings's Avatar
    Join Date
    Oct 2017
    Posts
    1
    Character
    Kyoko Toshino
    World
    Ultros
    Main Class
    Summoner Lv 70
    Type of Issue/Feedback: Lots of random disconnects out of nowhere (90002). Happens frequently when inside housing, while teleporting, and when in dungeons.

    Name of your Internet Service Provider (ISP): Cox Cable

    State/Country: San Diego, California, USA

    Date/Time: Random times... Ever since the "emergency maintenance" on Oct 11
    World Name: Ultros

    Frequency: Random. Sometimes consecutively, sometimes completely stable.

    Code:
    Tracing route to 204.2.229.99 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     9 ms     8 ms     8 ms  10.140.0.1
  3     7 ms     8 ms    10 ms  68.6.14.70
  4    12 ms     8 ms    17 ms  elcnsysc01-tec132.sd.sd.cox.net [68.6.8.240]
  5    38 ms    37 ms    36 ms  68.1.1.199
  6    30 ms    40 ms    28 ms  ae-25.a01.snjsca04.us.bb.gin.ntt.net [129.250.192.117]
  7    28 ms    28 ms    29 ms  ae-5.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.162]
  8    46 ms    42 ms    46 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
  9    33 ms    33 ms    33 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 10     *       33 ms    38 ms  204.2.229.234
 11    33 ms    32 ms    34 ms  204.2.229.99

Trace complete.
    Something's definitely odd with 204.2.229.234
    (0)
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  6. 10-20-2017 04:56 AM #6
    Zarkovitch
    Player
    Zarkovitch's Avatar
    Join Date
    Nov 2014
    Posts
    684
    Character
    Sid Zarkovitch
    World
    Siren
    Main Class
    Gladiator Lv 100
    Quote Originally Posted by krnhotwings View Post
    Type of Issue/Feedback: Lots of random disconnects out of nowhere (90002). Happens frequently when inside housing, while teleporting, and when in dungeons.

    Name of your Internet Service Provider (ISP): Cox Cable

    State/Country: San Diego, California, USA

    Date/Time: Random times... Ever since the "emergency maintenance" on Oct 11
    World Name: Ultros

    Frequency: Random. Sometimes consecutively, sometimes completely stable.

    Code:
    Tracing route to 204.2.229.99 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     9 ms     8 ms     8 ms  10.140.0.1
  3     7 ms     8 ms    10 ms  68.6.14.70
  4    12 ms     8 ms    17 ms  elcnsysc01-tec132.sd.sd.cox.net [68.6.8.240]
  5    38 ms    37 ms    36 ms  68.1.1.199
  6    30 ms    40 ms    28 ms  ae-25.a01.snjsca04.us.bb.gin.ntt.net [129.250.192.117]
  7    28 ms    28 ms    29 ms  ae-5.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.162]
  8    46 ms    42 ms    46 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
  9    33 ms    33 ms    33 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 10     *       33 ms    38 ms  204.2.229.234
 11    33 ms    32 ms    34 ms  204.2.229.99

Trace complete.
    Something's definitely odd with 204.2.229.234
    yeah i post something about it they didnt reply.It when they cant reply that means they cant do nothing.I am extremely dissapointed square enix north america is doing nothing or cant do anything without square enix japan approval to say/do things.Im already mad they change server without thinking benefiting everyone & not accepting critics sorry we arent japan we are NA deal with critics improve move on.You re new server is like old server you replace west coast issues by east coast issues.NTT is like LVL3 only difference i guess you wont have issues worlds oh wait...you did.you guys promise no package loss 204.2.229.234 got package loss what SE NA doing nothing just wait for SE JP reply to do something/reply with issues so far it going good right?.East Coast players need VPN to perform to the maximum & no dont try to say me double weave aint require to perform to the max it is requirement if ppl say to me opposite let make server south america yall see complaints for performance.SE i love ff14 but your desicions make me less & less want paying my sub.You could do things right but you decide to mess up & rush i hope you gonna pay for it then redeem it.Sorry for vent
    (1)
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  7. 11-07-2017 12:45 PM #7
    drebbe
    Player
    drebbe's Avatar
    Join Date
    Oct 2013
    Posts
    64
    Character
    Kawazoe Masato
    World
    Excalibur
    Main Class
    Gladiator Lv 70
    Here is their official response to me over email (2.5 months ago with no reply afterwards):

    Dear Customer,

    Regarding your request for support. Please find your answer below.

    Thank you for contacting the Square Enix Support Center. We apologize about the technical issues you are experiencing, if you are seeing a lot of packet loss over your ISP's network there is not much we can do in regards to that. We suggest contacting the ISP in question and see if they can change the networking route that it takes to connect to the game. If that is not possible we can offer a few things for you to try to circumvent the issue. However, if the issue is being caused by huge packets being lost over your ISP's network to connect to the game servers, there wouldn't be much else we could do. We apologize about the inconvenience.

    Thank you for contacting the SQUARE ENIX Support Center.
    I've pinged them 4 times in the last 2.5 months without a reply. They really don't care about their player base.
    (2)
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  8. 11-07-2017 04:11 PM #8
    Riko_Futatabi
    Player
    Riko_Futatabi's Avatar
    Join Date
    Aug 2013
    Posts
    425
    Character
    Riko Futatabi
    World
    Excalibur
    Main Class
    Black Mage Lv 90
    Quote Originally Posted by drebbe View Post
    Here is their official response to me over email (2.5 months ago with no reply afterwards):



    I've pinged them 4 times in the last 2.5 months without a reply. They really don't care about their player base.
    Why else would they have this thread then? The thread that specifically states that it's here to help resolve ISP-related routing issues. Customer support is conflicting with forum support.

    A lot of emphasis is being put on YOUR ISPs network, the reply seems evasive and to get you to go contact your ISP and/or the person sending the E-mail just doesn't know what to do with you anymore and they're at there limit of knowledge. I wouldn't take much notice of this reply, I've had terrible email support before from SE, mine eventually ended up saying something about turning down my graphic settings(which I tried lol) and then I just stopped responding to them. But I'm sure not all ISPs have control over the route you take to servers? Maybe some do, but I've contacted my ISP and they made it seem that it wasn't possible for them to do that and actually ended up suggesting that maybe a VPN would be best.

    The thing is though, when you go from an absolutely perfect connection to game...then a patch hits and turns your connection to game into a mess then surely something is up with SE? Or SE has done something to cause certain ISPs to change route or something. Honestly it's baffling to go from no problems to then a constant problem for months. This didn't even happen to me after the servers moved, it was fine. Apparently as I've already said, a patch really messed something up for me.

    My route to server is like this constantly as of at least 2 months ago:

    Code:
    |------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          SkyRouter.Home -    0 |  125 |  125 |    0 |    0 |    2 |    0 |
|               97e7fe6a.skybroadband.com -    0 |  125 |  125 |    5 |   16 |  541 |    6 |
|             be365.pr2.hobir.isp.sky.com -    0 |  125 |  125 |   16 |   17 |   19 |   17 |
|     ae-3.r02.londen03.uk.bb.gin.ntt.net -    0 |  125 |  125 |   16 |   17 |   19 |   17 |
|     ae-3.r24.londen12.uk.bb.gin.ntt.net -    0 |  125 |  125 |   16 |   17 |   69 |   17 |
|     ae-5.r24.nycmny01.us.bb.gin.ntt.net -   32 |   57 |   39 |   82 |   82 |   90 |   82 |
|     ae-2.r20.sttlwa01.us.bb.gin.ntt.net -   28 |   62 |   45 |    0 |  161 |  187 |  157 |
|     ae-0.r21.sttlwa01.us.bb.gin.ntt.net -   23 |   66 |   51 |  154 |  156 |  212 |  154 |
|     ae-3.r23.snjsca04.us.bb.gin.ntt.net -    1 |  121 |  120 |  171 |  171 |  181 |  171 |
|    ae-45.r01.snjsca04.us.bb.gin.ntt.net -    0 |  125 |  125 |  171 |  171 |  172 |  172 |
|     ae-1.r00.scrmca02.us.bb.gin.ntt.net -    0 |  125 |  125 |  174 |  174 |  176 |  175 |
|xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net -    0 |  125 |  125 |  169 |  170 |  173 |  170 |
|                           204.2.229.234 -   16 |   79 |   67 |  175 |  175 |  176 |  175 |
|                            204.2.229.10 -    0 |  125 |  125 |  173 |  173 |  174 |  173 |
|________________________________________________|______|______|______|______|______|______|
    Pretty heavy packet loss on a few hops going through the East Coast. Also SEs lobby server being pretty bad as of late, that's actually kind of new to me as of the 4.1 patch.
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    Last edited by Riko_Futatabi; 11-07-2017 at 04:18 PM.
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  9. 11-12-2017 12:55 AM #9
    drebbe
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    Kawazoe Masato
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    Quote Originally Posted by Riko_Futatabi View Post
    Why else would they have this thread then? The thread that specifically states that it's here to help resolve ISP-related routing issues. Customer support is conflicting with forum support.
    Just because they organized our complaints/problems into one thread doesn't really count as "support". 50 pages in over 6 months and no official response from SE yet.
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  10. 11-21-2017 11:42 PM #10
    Riko_Futatabi
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    Riko Futatabi
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    Another patch goes by and the same problems persist. I wish I could turn back time to 3 months ago when my connection was perfect. And that's pretty much all I can be bother to say at the moment.
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