Reporting Issues Resulting from the North American Data Center Relocation

[gustavray]

Type of Issue/Feedback: increase in ping. Went from 130ms to 220ms
Name of your Internet Service Provider (ISP): NET
State/Country: São Paulo/Brazil
Date/Time: soon after relocation of data centre, on May 17th
World Name: Famfrit
Frequency: All day

I had to transfer to EU data centre before I knew they'd offer free transfers to new servers. Even with the same latency in EU, the connection is more stable and skill works properly unlike on famfrit after the relocation.

[Spartan926]

Type of Issue/Feedback: Constant lag/disconnection from server. Seems to happen more frequently when in four man or eight man dungeons/raids but cannot be certain.
Name of your Internet Service Provider (ISP): Comcast
State/Country:Michigan, United States
Date/Time: Noticed it being a real issue about two days ago.
World Name: Goblin
Frequency: Disconnect seems to happen at random intervals, could happen every two minutes or could happen after 20.

[Demicide]

Type of Issue/Feedback: Some days I have little issues with disconnects and it is just lag, other days I am unable to stay connected for more than 25 minutes. The disconnects happen most often when I am que'd for instances or am inside an instance, otherwise it is severe lag.
Name of your Internet Service Provider (ISP): Comcast
State/Country: Manchester, New Hampshire
Date/Time: The issue started around the time when the Stormblood Early Access period began, and I notice most of my issues around occur around 11AM to 4PM EST.
World Name: Leviathan
Frequency: I get disconnected from the server or have severe lag every 20-25 minutes during that time frame.
Traceroute records:
2 9 ms 9 ms 8 ms 96.120.70.201
3 9 ms 9 ms 10 ms 68.87.151.241
4 10 ms 7 ms 9 ms be-60-sur02.manchester.nh.boston.comcast.net [68.85.88.170]
5 13 ms 12 ms 12 ms be-65-ar01.needham.ma.boston.comcast.net [68.85.69.165]
6 20 ms 20 ms 20 ms be-7015-cr02.newyork.ny.ibone.comcast.net [68.86.90.217]
7 17 ms 17 ms 18 ms hu-0-13-0-1-pe02.111eighthave.ny.ibone.comcast.net [68.86.84.106]
8 39 ms 39 ms 41 ms 50.242.151.70
9 38 ms 38 ms 40 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
10 94 ms 94 ms 94 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 96 ms 127 ms 95 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
12 105 ms 108 ms 105 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 109 ms 109 ms 109 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
14 110 ms 108 ms 109 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
15 108 ms 107 ms 109 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 * 110 ms 108 ms 204.2.229.234
17 109 ms 106 ms 107 ms 204.2.229.10

[Yaminsoul]

Hey

I am getting frequent lag and disconnects from the server. I just had 4 in the level 70 end game instance, and its has been a recurring problem since the move.

Type of Issue/Feedback: (What type of issue are you encountering? Be as detailed as possible!)
Name of your Internet Service Provider (ISP): Rogers
State/Country: Toronto, Canada
Date/Time: (When did the issue start happening, at what specific times does this issue arise, if any.) About 3 months ago. Worse since Stormblood. Happens at all times.
World Name: Lamia
Frequency: (How often does the issue occur?) Varies, from once every hour to 4 times in 10 minutes in certain instances.

[Hareth]

Type of Issue/Feedback: (What type of issue are you encountering? Be as detailed as possible!) I am getting frequent lag and disconnects from the server.
Name of your Internet Service Provider (ISP): Edatel Telecomunicações
State/Country: Rio de Janeiro/Brazil
Date/Time: (When did the issue start happening, at what specific times does this issue arise, if any.) After NA data center relocation
World Name: Behemoth
Frequency: (How often does the issue occur?) Several times everyday

Traceroute records (optional)

Rastreando a rota para 204.2.229.105 com no máximo 30 saltos

1 <1 ms <1 ms <1 ms 192.168.0.1
2 3 ms 2 ms 3 ms 10.27.243.78
3 7 ms 6 ms 7 ms 187.95.46.41
4 11 ms 11 ms 11 ms 1.0.54.179.isp.timbrasil.com.br [179.54.0.1]
5 12 ms 10 ms 10 ms 10.220.16.21
6 14 ms 12 ms 13 ms 10.223.229.165
7 12 ms 11 ms 10 ms 10.223.238.38
8 10 ms 21 ms 11 ms et2-0-0.riodejaneiro5.rio.seabone.net [213.144.160.105]
9 18 ms 17 ms 18 ms ae6.sanpaolo8.spa.seabone.net [195.22.219.3]
10 16 ms 16 ms 16 ms ntt-verio.sanpaolo8.spa.seabone.net [149.3.181.65]
11 118 ms 119 ms 119 ms ae-7.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.224]
12 142 ms 143 ms 141 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86]
13 142 ms 141 ms 142 ms ae-20.r06.asbnva02.us.bb.gin.ntt.net [129.250.2.133]
14 214 ms 213 ms 215 ms xe-0-1-0-1-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.195.45]
15 211 ms 211 ms 212 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 212 ms 212 ms 212 ms 204.2.229.234
17 210 ms 213 ms 210 ms 204.2.229.105

Rastreamento concluído.

[TinyNerd]

Type of Issue/Feedback: Constant 90001 and 90002 disconnects.
Name of your Internet Service Provider (ISP): Ziggo
State/Country: Groningen/The Netherlands
Date/Time: This issue began occurring after the 4.01 patch. Before the patch, my connection was fine and I experienced no disconnects whatsoever.
World Name: Coeurl
Frequency: As of yesterday, I could usually log in for five minutes or so before being disconnected. It seemed to be less frequent outside of a duty. Today, I am disconnected seconds after logging in. I can't play at all.

[RustyRick]

Type of Issue/Feedback: I keep constantly disconnecting from the game after I log in for 10 minutes, the game giving me the 90002 error code 'Lost connection to server.'
Name of your Internet Service Provider (ISP): Ziggo
State/Country: Netherlands
Date/Time: 4th July 2017, after the fixed update regarding the DDoS wave.
World Name: Behemoth
Frequency: Always, or more specifically, everytime I try logging into game.
Traceroute records: Not within my knowledge to do so, sorry.

[sheah1]

Type of Issue/Feedback: Constantly disconnect from the game after a couple minutes of play. In those minutes I'm unable to interact in any way with the game world. Even pressing sprint does nothing. The disconnect always comes with the 90002 error code.
Name of your ISP: BT. British Telecommunications.
Country: UK.
Date/Time: Since about 12pm 4th of July. Got a couple hours in later, but after that the problem reappeared.
Frequency: Every single time I try to log in.

If it's any help, the problem started on the 4th while my character was in Quarrymill. Hours later when it disappeared I left Quarrymill immediately, and the problem only returned when I went back to Quarrymill hours later. However, this seems purely coincidental.