Reporting Issues Resulting from the North American Data Center Relocation

[Bariaus]

Guys, couple pointers:

- Stop arguing in this thread. SE, or at least the Community Rep doesn't need that material to know that there's indeed network issues regarding post migration.
- Keep this thread for feedback regarding the points asked by the Rep. Hell, even some people aren't posting their tracerts, which is the most important thing.
- After 1 month since this thread was created, I'll make another one, demanding a formal response from SE, communicated by the CR of this forums, to see what's the official statement regarding this issue. If they give any official feedback before this date, the better. 2 weeks ain't enough to fix something that needs coordination between SE as a company, and various ISPs involved on these routes which are giving us the ms increase.


If you're going to post, follow the pointers from the CR on the first page. Thank you.

[Saint_Galgo]

Type of Issue/Feedback: High latency (~300ms), used to be ~150ms. Something is definitely wrong, looks like our packets are being sent to Miami, then Seattle (!?), then Sweden (!???). Please reassure us that you're looking into it before Stormblood launches.
Name of your Internet Service Provider (ISP): Vivo
State/Country: Minas Gerais/Brazil
Date/Time: Since the NA Data Center Relocation
World Name: Ultros
Frequency: Constant
Traceroute records:

Rastreando a rota para 204.2.229.9 com no máximo 30 saltos

  1    <1 ms    <1 ms    <1 ms  192.168.25.1
  2     7 ms     6 ms     6 ms  gvt-b-sr03.bhe.gvt.net.br [179.184.126.85]
  3     7 ms     6 ms     6 ms  177.205.11.23.static.adsl.gvt.net.br [177.205.11.23]
  4    20 ms    22 ms    22 ms  201.22.64.99.dynamic.dialup.gvt.net.br [201.22.64.99]
  5    21 ms    22 ms    21 ms  grtsanem4-8-0-4-4.net.telefonicaglobalsolutions.com [216.184.112.124]
  6   132 ms   129 ms   129 ms  94.142.98.83
  7   213 ms   201 ms   156 ms  94.142.118.94
  8   246 ms   240 ms   240 ms  213.140.33.104
  9   253 ms   253 ms   254 ms  213.140.35.1
 10   260 ms   261 ms   260 ms  ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
 11   245 ms   249 ms   245 ms  ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
 12   252 ms   247 ms   248 ms  ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
 13   300 ms   302 ms   300 ms  ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
 14   360 ms   365 ms     *     ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
 15   304 ms   303 ms   304 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
 16   302 ms   302 ms   302 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 17   302 ms     *      302 ms  204.2.229.234
 18   309 ms   309 ms   309 ms  204.2.229.9

Rastreamento concluído.

[Kyouki]

- After 1 month since this thread was created, I'll make another one, demanding a formal response from SE, communicated by the CR of this forums, to see what's the official statement regarding this issue. If they give any official feedback before this date, the better. 2 weeks ain't enough to fix something that needs coordination between SE as a company, and various ISPs involved on these routes which are giving us the ms increase.

I am sorry but you do realize that SB is going live in less than 2 weeks for the pre orders, right? I don't wanna pay for that expansion if i won't be able to play it. I want an answer from SE BEFORE they charge my credit card for the digital collectors.

[Osiris]

Type of Issue/Feedback: Constant disconnecting in all areas regardless of activities. I disonnect while standing still, CRAFTING(all materials lost every time), and in all instances. I have been kicked from the game and unable to log back in after given the message that I was still logged in for 5 minutes at a time. I have had my wires replaced and my modem upgraded by my ISP and the problem persists. I am on PS4 and while I get connection lost to the server I have not been logged out of PSN and my internet connection to other devices are never disrupted at anytime this occurs.

Name of your Internet Service Provider (ISP):Xfinity

State/Country:PA, USA

Date/Time: This started the day after NA servers were moved and has not stopped. It has become more frequent lately.
World Name:Ultros

Frequency: Anywhere between 2 minutes of logging on till up to 45 minutes is probably the longest I've been able to stay on at one time.

[Akross]

Guys, couple pointers:

- Stop arguing in this thread. SE, or at least the Community Rep doesn't need that material to know that there's indeed network issues regarding post migration.
- Keep this thread for feedback regarding the points asked by the Rep. Hell, even some people aren't posting their tracerts, which is the most important thing.
- After 1 month since this thread was created, I'll make another one, demanding a formal response from SE, communicated by the CR of this forums, to see what's the official statement regarding this issue. If they give any official feedback before this date, the better. 2 weeks ain't enough to fix something that needs coordination between SE as a company, and various ISPs involved on these routes which are giving us the ms increase.


If you're going to post, follow the pointers from the CR on the first page. Thank you.

I am sorry but you do realize that SB is going live in less than 2 weeks for the pre orders, right? I don't wanna pay for that expansion if i won't be able to play it. I want an answer from SE BEFORE they charge my credit card for the digital collectors.

YES PLEASE!!!

[Kaoru_Nagisa]

Type of Issue/Feedback: Lag/"Freezing".

Primarily in instances but to a lesser degree late in the night for open world, everything will freeze for a few seconds (increasing in severity depending on the time) then "fast forward" through everything that happened. This is particularly terrible to deal with in dungeons, for obvious reasons.

Name of your Internet Service Provider (ISP): Comcast

State/Country: Tennessee, USA

Date/Time: Has been happening infrequently since the data centers were moved to the west coast. Usually more noticeable later in the night from 8pm to 11+pm CST.

World Name: Balmung

Frequency: Infrequently, but often enough at night to be very noticeable.

Traceroute records:

Pinging neolobby04.ffxiv.com [204.2.229.10] with 32 bytes of data:
Reply from 204.2.229.10: bytes=32 time=87ms TTL=50
Reply from 204.2.229.10: bytes=32 time=82ms TTL=50
Reply from 204.2.229.10: bytes=32 time=87ms TTL=50
Reply from 204.2.229.10: bytes=32 time=95ms TTL=50

Ping statistics for 204.2.229.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 82ms, Maximum = 95ms, Average = 87ms

Sometimes the traceroute will show upwards of 115~ms right after I get out of an instance where I experienced lag issues.

Updating with tracert report:

Tracing route to neolobby04.ffxiv.com [204.2.229.10]
over a maximum of 30 hops:

1 6 ms 3 ms 4 ms 10.0.0.1
2 17 ms 17 ms 13 ms 96.120.52.237
3 18 ms 18 ms 18 ms 68.86.150.241
4 14 ms 23 ms 18 ms 162.151.9.113
5 29 ms 29 ms 34 ms be-22909-cr02.56marietta.ga.ibone.comcast.net [68.86.91.245]
6 22 ms 23 ms 43 ms hu-0-12-0-0-pe03.56marietta.ga.ibone.comcast.net [68.86.87.138]
7 23 ms 24 ms 22 ms 50.242.151.58
8 85 ms 88 ms 87 ms ae-1.r04.atlnga05.us.bb.gin.ntt.net [129.250.5.59]
9 27 ms 23 ms 22 ms ae-4.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.202]
10 48 ms 46 ms 47 ms ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
11 79 ms 80 ms 77 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
12 85 ms 82 ms 88 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
13 82 ms 86 ms 96 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
14 85 ms 84 ms 97 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 111 ms * 90 ms 204.2.229.234
16 87 ms 82 ms 92 ms 204.2.229.10

Trace complete.

[Perrys]

Type of Issue/Feedback: Lag/"Freezing".

Primarily in instances but to a lesser degree late in the night for open world, everything will freeze for a few seconds (increasing in severity depending on the time) then "fast forward" through everything that happened. This is particularly terrible to deal with in dungeons, for obvious reasons.

Name of your Internet Service Provider (ISP): Comcast

State/Country: Tennessee, USA

Date/Time: Has been happening infrequently since the data centers were moved to the west coast. Usually more noticeable later in the night from 8pm to 11+pm CST.

World Name: Balmung

Frequency: Infrequently, but often enough at night to be very noticeable.

Traceroute records:


Sometimes the traceroute will show upwards of 115~ms right after I get out of an instance where I experienced lag issues.

It's packet loss but your ping reported none. For you to actually see the dropped packets you need to do more than 4 pings
Also a traceroute would be good.

tracert neolobby04.ffxiv.com
instead of
ping neolobby04.ffxiv.com

[HomeworkThief]

type of issue/feedback: lag and freezing

name of internet service provider (isp): comcast

state/country: florida, usa

date/time: has been happening frequently in the past 2 weeks, usually late at night around midnight or 1 am.

world name: mateus

frequency: often throughout night time and some noticeable lags during the afternoon though not as severe as at night.

traceroute records:

Pinging 204.2.229.9 with 32 bytes of data:
Reply from 204.2.229.9: bytes=32 time=141ms TTL=49
Reply from 204.2.229.9: bytes=32 time=138ms TTL=49
Reply from 204.2.229.9: bytes=32 time=139ms TTL=49
Reply from 204.2.229.9: bytes=32 time=136ms TTL=49

Ping statistics for 204.2.229.9:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 136ms, Maximum = 141ms, Average = 138ms

this lag is defeating me, each boss in any instance has automatically won because i lag or dc before fighting them. op strats boss, gg