Reporting Issues Resulting from the North American Data Center Relocation

[FriskyJacket]

Type of Issue/Feedback: Latency, have to press buttons multiple times for skills to be used.
Name of your Internet Service Provider (ISP): Comcast
State/Country: New Jersey/USA
Date/Time: Since server move
World Name: Gilgamesh
Frequency: Ocasionally
Traceroute:
Tracing route to 204.2.229.9 over a maximum of 30 hops

1 3 ms 2 ms 1 ms 10.0.0.1
2 15 ms 13 ms 15 ms 96.120.72.161
3 16 ms 13 ms 14 ms xe-11-1-3-sur01.riogrande.nj.panjde.comcast.net [68.86.221.57]
4 24 ms 39 ms 27 ms be-27-ar03.plainfield.nj.panjde.comcast.net [68.86.210.209]
5 22 ms 26 ms 18 ms be-33659-cr02.newyork.ny.ibone.comcast.net [68.86.90.21]
6 21 ms 22 ms 19 ms hu-0-10-0-1-pe02.111eighthave.ny.ibone.comcast.net [68.86.86.254]
7 49 ms 50 ms 55 ms 50.242.151.70
8 39 ms 38 ms 44 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
9 94 ms 88 ms 90 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
10 89 ms 88 ms 94 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
11 126 ms 133 ms 129 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
12 132 ms 132 ms 128 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
13 129 ms 157 ms 133 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
14 132 ms 129 ms 133 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 * 133 ms 132 ms 204.2.229.234
16 132 ms 133 ms 129 ms 204.2.229.9

Trace complete.

[Ozenky]

Type of Issue/Feedback: error 90002 when trying to log in. Also the server kicks me out. I need to try several times to have the luck to get in. Also, the message of "players in queue" shows ip sometimes, and after a while it tries to get me online, but it doesn't work. Even people in my FC asked me why I sometimes get in and out so much sometimes.
Name of your Internet Service Provider (ISP): Cable Onda
State/Country: Panamá
Date/Time: since the server moved, day and night.
World Name: Cactuar
Frequency: Now is everyday.

[Dyslogic]

Name of your Internet Service Provider (ISP): Liberty PR
Ticket or reference number from your ISP: Support communication (No ticket number)
State/Country: Puerto Rico / PR
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Since the move of NA data centers. From 90ms to 160-170ms Ping. This is only 5-10ms difference from the EU data center, which is ridiculous considering I live in the caribbean (Puerto Rico).
Frequency (How often does the issue occur?): All the time
Content (Which content were you playing in-game when the issue occurred?): FFXIV all content.
Which in-game World were you playing on when the issue occurred?: Ultros
Traceroute records (optional) (Learn how to generate traceroute record)

C:\Users\*****>tracert 204.2.229.9

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 192.168.0.1
3 103 ms 20 ms 20 ms 10.240.160.1
4 15 ms 15 ms 26 ms 10.240.160.1
5 26 ms 14 ms 18 ms 10.65.1.110
6 50 ms 56 ms 57 ms 63.245.70.138
7 44 ms 56 ms 50 ms xe-0-0-42-0.a00.miamfl02.us.bb.gin.ntt.net [157.238.179.9]
8 141 ms 137 ms 142 ms ae-7.r04.miamfl02.us.bb.gin.ntt.net [129.250.2.202]
9 53 ms 61 ms 53 ms ae-3.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.110]
10 76 ms 78 ms 80 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86]
11 141 ms 144 ms 149 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
12 159 ms 149 ms 155 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
13 155 ms 159 ms 164 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
14 157 ms 151 ms 166 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 160 ms 160 ms 162 ms 204.2.229.234
16 169 ms 168 ms 162 ms 204.2.229.9

[Soraliuss]

Hello and thanks for taking your time to read our concerns!

Type of Issue/Feedback: Ping goes from 140-150ms before migration, to 250-260ms after migration.
Name of your Internet Service Provider (ISP): Movistar (Telefónica).
State/Country: Lima, Peru.
Date/Time: Since migration of NA Data Centers and has been like this at all times since then.
World Name: Malboro, Primal.
Frequency: Permanent.

Trace Route Records

I hope you can fix this problem for us, it really sucks during raiding to have such insane ping numbers!

[Jozu]

Type of Issue/Feedback:My ping went from 88-104 to 222+ after the server move.Now I have lag spikes and delays.
Name of your Internet Service Provider (ISP):Liberty PR
State/Country:Puerto Rico,PR
Date/Time:After the server move.
World Name:Jenova,Aether.
Frequency:Entire time.
Traceroute records:
I'm on PS4 but this is what I got from my PC

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 4 ms 5 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 15 ms 18 ms 21 ms 10.2.1.49
4 19 ms 19 ms 24 ms 10.1.13.78
5 29 ms 21 ms 22 ms 10.1.0.194
6 14 ms 17 ms 18 ms 84.16.8.92
7 56 ms 43 ms 41 ms 94.142.99.183
8 67 ms 92 ms 69 ms 94.142.118.92
9 148 ms 139 ms 163 ms 94.142.117.239
10 161 ms 146 ms 156 ms 213.140.35.1
11 173 ms 162 ms 166 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 171 ms 168 ms 163 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 163 ms 168 ms 164 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 223 ms 219 ms 222 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 222 ms 222 ms 225 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
16 224 ms 224 ms 218 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 259 ms 228 ms 229 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 * 230 ms 221 ms 204.2.229.234
19 223 ms 225 ms 222 ms 204.2.229.10

Trace complete.

I've noticed that most latin american players (South America,Central America and the Caribbean) are getting routed to Europe.
I hope the problem gets fixed soon because is making the game harder and annoying to play.I'm getting better latency on EU servers 142-145ms and that's on the other continent...

[AnaMist]

Hello,

Type of Issue/Feedback: after server moved my ping went from 160 to 250
Name of your Internet Service Provider (ISP): ANTEL
State/Country: Montevideo / Uruguay
Date/Time: When servers moved to EC
World Name: Hyperion
Frequency: Constantly
Traceroute records N/A

[drebbe]

I can confirm after routing my traffic through Dallas instead of Chicago to San Jose (Private VPS/VPN) my connection is now stable and playable. Trace route is almost completely useless as it doesn't show packet loss; you need to use something like winmtr and or pingpath when the game is lagging to show which hops are being bad.

From most of the trace routes I've seen ntt.net's backbone is garbage and at this point it is on Square to put pressure on them especially since I believe they are using ntt.net's data centers also.

If I didn't have a private VPS and VPN, I would have unsubscribed at this point because its more than likely to never be fixed until ntt.net upgrades their infrastructure and or prioritizes FFXIV traffic. Nothing SE does software wise to the servers will fix this issue unless they come up with god-like net-code.

[Sivrisia]

Name of your Internet Service Provider (ISP): Stofa A/S
Ticket or reference number from your ISP: None, the problem is not my ISP.
State/Country: Denmark
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.):
Frequency (How often does the issue occur?): Started after the NA server migration.
Content (Which content were you playing in-game when the issue occurred?): It is constant/with all game content.
Which in-game World were you playing on when the issue occurred?: Balmung
Traceroute records (optional):

Tracing route to 204.2.229.84 over a maximum of 30 hops

  1     *        *        *     Request timed out.
  2     1 ms     1 ms    <1 ms  D4709D44.rev.sefiber.dk [212.112.157.68]
  3     3 ms     3 ms     3 ms  te0-6-0-8.aarh-cor02.link.stofa.net [212.10.13.92]
  4     3 ms     3 ms     3 ms  hu0-4-0-0.koldt-cor01.link.stofa.net [178.155.254.141]
  5     3 ms     4 ms     3 ms  te0-2-0-5.koldt-br01.link.stofa.net [212.10.15.109]
  6     8 ms     7 ms     7 ms  212.162.18.173
  7     *        *        *     Request timed out.
  8    16 ms    16 ms    16 ms  ae-37.r02.frnkge04.de.bb.gin.ntt.net [129.250.9.5]
  9    16 ms    16 ms    16 ms  ae-3.r20.frnkge04.de.bb.gin.ntt.net [129.250.3.93]
 10   102 ms   102 ms   101 ms  ae-8.r22.asbnva02.us.bb.gin.ntt.net [129.250.4.96]
 11   105 ms   105 ms   105 ms  ae-0.r23.asbnva02.us.bb.gin.ntt.net [129.250.3.85]
 12   172 ms   171 ms   173 ms  ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
 13   176 ms   176 ms   176 ms  ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
 14   174 ms   175 ms   174 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
 15   175 ms   175 ms   175 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 16   174 ms   175 ms     *     204.2.229.234
 17   176 ms   175 ms   182 ms  204.2.229.84

[Grandark]

Type of Issue/Feedback: Random bouts of intense server latency and lag, seemingly sparked from nowhere.
Name of your Internet Service Provider (ISP): Cox Communications
State/Country: Oklahoma, USA
Date/Time: After the server move, before whenever I played my connection was stable and I never experienced random disconnects brought on by lag.
World Name: Famfrit
Frequency: Frequently; especially when in instance dungeons and occasionally during travels around the main world.

[Wall720]

Greetings!


Type of Issue/Feedback:latency went way higher after server move, from 140 to 250

Name of your Internet Service Provider (ISP): Magyar Telekom

State/Country:Budapest/Hungary

Date/Time:After the server move.

World Name:Siren

Frequency:Entire time