Reporting Issues Resulting from the North American Data Center Relocation

[Siberiano]

- Ping goes up from 150ms before migration, to 300ms after migration.
- (ISP): Movistar
- Santiago, Chile.
- Hyperion
- All the time
- Constant and so far no fluctuations.
tracert

[Arlett]

Type of Issue/Feedback: 170 ping before, after 300+
Name of your Internet Service Provider (ISP):MOVISTAR
State/Country:Quillota-chile
Date/Time: after migration.
World Name:hyperion
Frequency:all the time.

[TiagoRennes]

Hi!

Type of Issue/Feedback: Enormous ping after NA Realocation,
Name of your Internet Service Provider (ISP): Net Virtua
State/Country: São Paulo / Brazil
Date/Time: Since migration of NA datacenters. Constant and so far no fluctuations.
World Name: Behemoth
Frequency: Entire time

[Decalin]

Type of Issue/Feedback: My ping has gone from a steadyish 100-300 to 300-400 with spikes over 3000 at least 2-3 times per minute
Name of your Internet Service Provider (ISP): Century Link
State/Country: Des Moines, IA metro
Date/Time: Since migration.
World Name: Balmung
Frequency: All the time since NA data center migration.
Traceroute records:

Tracing route to 204.2.229.81 over a maximum of 30 hops

  1     1 ms     2 ms     1 ms  PK5001Z.PK5001Z [192.168.0.1]
  2    21 ms    20 ms    21 ms  desm-dsl-gw26.desm.qwest.net [216.161.116.26]
  3    20 ms    20 ms    20 ms  desm-agw1.inet.qwest.net [75.160.210.201]
  4    28 ms    28 ms    28 ms  chp-brdr-04.inet.qwest.net [67.14.8.234]
  5    29 ms    29 ms    28 ms  63.146.26.230
  6    78 ms    78 ms    78 ms  ae-11.r05.chcgil09.us.bb.gin.ntt.net [129.250.3.144]
  7    29 ms    29 ms    36 ms  ae-0.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.205]
  8    75 ms    74 ms    74 ms  ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
  9  3084 ms    79 ms    79 ms  ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
 10    94 ms   108 ms    90 ms  ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
 11    79 ms    78 ms    78 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 12    78 ms    81 ms    79 ms  204.2.229.234
 13    78 ms    77 ms    78 ms  204.2.229.81

[MicahZerrshia]

Type of Issue/Feedback: Incredible Latency/Lag, pings fluctuating from 90 to 160+, before move it was always under 50
Name of your Internet Service Provider (ISP): Time Warner
State/Country: Ohio/USA
Date/Time: After server move
World Name: Sargatanas
Frequency: Was sporadic at first but getting increasingly worse as days pass. Today it has been a non stop issue since 11am
Traceroute records (optional) (Learn how to generate traceroute record)

Tracing route to 204.2.229.81 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 9 ms 7 ms 142.254.158.249
3 27 ms 29 ms 28 ms agg63.clmjoh0502h.midwest.rr.com [65.24.193.61]
4 12 ms 16 ms 15 ms agg33.clmcohib01r.midwest.rr.com [24.33.160.58]
5 23 ms 23 ms 23 ms be27.clevohek01r.midwest.rr.com [65.29.1.38]
6 28 ms 31 ms 31 ms bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
7 30 ms 24 ms 25 ms 0.ae1.pr0.dca20.tbone.rr.com [66.109.6.167]
8 26 ms 27 ms 26 ms 216.50.76.41
9 27 ms 35 ms 26 ms ae-34.a00.asbnva02.us.bb.gin.ntt.net [129.250.8.181]
10 92 ms 91 ms 91 ms ae-67.r05.asbnva02.us.bb.gin.ntt.net [129.250.5.153]
11 25 ms 26 ms 26 ms ae-8.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.23]
12 87 ms 87 ms 88 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
13 93 ms 93 ms 92 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
14 93 ms 102 ms 92 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
15 92 ms 90 ms 91 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 91 ms * 129 ms 204.2.229.234
17 92 ms 92 ms 91 ms 204.2.229.81

Trace complete.

[BernAlmasy]

Type of Issue/Feedback: My ping has gone from 140 to 280. specially during the night, looks like the server is also totally unstable, he spikes over 300, and go to 210, then go around 280 again, 220, 277, 290. its terrible
Name of your Internet Service Provider (ISP): Net Virtua
State/Country: Sao Paulo, Brasil
Date/Time: Since migration.
World Name: Behemoth
Frequency: All the time since NA data center migration.

[Soulshadow]

Type of Issue/Feedback: Disconnects / Lag / Extremely High Packet Loss
Name of your Internet Service Provider (ISP): Optimum Online
State/Country: NY, USA
Date/Time: Since Server Move
World Name: Midgardsormr
Frequency: (How often does the issue occur?) Constant
Traceroute records (optional) https://pastebin.com/JYJyzidS
https://pasteboard.co/9V2cPsk6C.png

[Rautzen]

Type of Issue/Feedback: Connection status has changed from excellent before relocation to always poor. Large amounts of lag and players seem to teleport while moving.
Name of your Internet Service Provider (ISP): Comcast (250mb)
State/Country: Delaware, USA
Date/Time: Immediately after server relocation. Still persists now after relocation.
World Name: Balmung
Frequency: Always
Traceroute records

1 <1 ms <1 ms <1 ms 10.0.0.1
2 8 ms 8 ms 8 ms 96.120.76.245
3 8 ms 8 ms 8 ms te-8-3-ur02.limestonedr.de.panjde.comcast.net [68.85.193.125]
4 11 ms 10 ms 11 ms te-9-1-ur01.doylestown.pa.panjde.comcast.net [68.86.208.157]
5 16 ms 17 ms 13 ms be-33287-cr02.newyork.ny.ibone.comcast.net [68.86.93.173]
6 14 ms 22 ms 14 ms hu-0-10-0-1-pe02.111eighthave.ny.ibone.comcast.net [68.86.86.254]
7 39 ms 39 ms 39 ms 50.242.151.70
8 36 ms 29 ms 27 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
9 * * * Request timed out.
10 83 ms 83 ms 84 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
11 98 ms 93 ms 102 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
12 97 ms 97 ms 97 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
13 98 ms 96 ms 97 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
14 97 ms 96 ms 97 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 * * 102 ms 204.2.229.234
16 97 ms 96 ms 97 ms 204.2.229.9

[Hestzhyen]

Type of Issue/Feedback: Latency, skills not being ready to use despite being off CD; mild packet loss.
Name of your Internet Service Provider (ISP): Comcast
State/Country: Pennsylvania/USA
Date/Time: Since server move
World Name: Gilgamesh
Frequency: From about 9pm-1am EST daily
Traceroute:

1 <1 ms <1 ms <1 ms 147.31.10.1
2 <1 ms <1 ms <1 ms 24.104.68.13
3 <1 ms 1 ms <1 ms so-20-0-0-0-ar03.newcastle.de.panjde.comcast.net [68.86.208.141]
4 1 ms 2 ms 1 ms be-26-ar03.newcastle.de.panjde.comcast.net [69.139.192.137]
5 6 ms 5 ms 6 ms be-33287-cr02.ashburn.va.ibone.comcast.net [68.86.94.249]
6 4 ms 4 ms 5 ms hu-0-10-0-0-pe07.ashburn.va.ibone.comcast.net [68.86.83.66]
7 120 ms 117 ms 114 ms ae-16.a02.asbnva02.us.bb.gin.ntt.net [129.250.66.49]
8 76 ms 76 ms 76 ms ae-69.r05.asbnva02.us.bb.gin.ntt.net [129.250.5.191]
9 107 ms 104 ms 94 ms ae-8.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.23]
10 75 ms 76 ms 76 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
11 80 ms 81 ms 81 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
12 79 ms 79 ms 79 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
13 79 ms 80 ms 80 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 * * 79 ms 204.2.229.234
15 80 ms 80 ms 80 ms 204.2.229.96

For what it's worth, my connection from home in Delaware is much better (~80 ms at all times), with a different ISP: Verizon. Would not be surprised if Comcast's ineptitude is responsible for this. Alas, I will be stuck with them here for a while.

[NotADps]

Type of Issue/Feedback:Ping went from 135~(before relocation) to 270~(after)
Name of your Internet Service Provider (ISP):Vivo GVT
State/Country:Paraiba/Brazil
Date/Time:After server relocation
World Name:Behemoth
Frequency:All the time
Traceroute

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.25.1
2 6 ms 6 ms 5 ms 179.184.126.203.static.adsl.gvt.net.br [179.184.126.203]
3 6 ms 7 ms 6 ms 201.22.66.87.dynamic.adsl.gvt.net.br [201.22.66.87]
4 20 ms 18 ms 19 ms 201.22.76.200.dynamic.dialup.gvt.net.br [201.22.76.200]
5 16 ms 15 ms 16 ms grafortw2-1-3-0.net.telefonicaglobalsolutions.com [216.184.112.208]
6 87 ms 86 ms 87 ms 94.142.98.153
7 113 ms 113 ms 113 ms 213.140.35.14
8 195 ms 271 ms 204 ms 213.140.35.201
9 219 ms 215 ms 215 ms 5.53.6.178
10 220 ms 221 ms 220 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
11 209 ms 209 ms 208 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
12 215 ms 213 ms 214 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
13 269 ms 271 ms 269 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
14 274 ms 274 ms 273 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
15 273 ms 273 ms 274 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
16 274 ms 273 ms 273 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
17 273 ms 274 ms 274 ms 204.2.229.234
18 273 ms 273 ms 273 ms 204.2.229.9