Reporting Issues Resulting from the North American Data Center Relocation

[AnaMist]

Hello,

Type of Issue/Feedback: after server moved my ping went from 160 to 250
Name of your Internet Service Provider (ISP): ANTEL
State/Country: Montevideo / Uruguay
Date/Time: When servers moved to EC
World Name: Hyperion
Frequency: Constantly
Traceroute records N/A

[drebbe]

I can confirm after routing my traffic through Dallas instead of Chicago to San Jose (Private VPS/VPN) my connection is now stable and playable. Trace route is almost completely useless as it doesn't show packet loss; you need to use something like winmtr and or pingpath when the game is lagging to show which hops are being bad.

From most of the trace routes I've seen ntt.net's backbone is garbage and at this point it is on Square to put pressure on them especially since I believe they are using ntt.net's data centers also.

If I didn't have a private VPS and VPN, I would have unsubscribed at this point because its more than likely to never be fixed until ntt.net upgrades their infrastructure and or prioritizes FFXIV traffic. Nothing SE does software wise to the servers will fix this issue unless they come up with god-like net-code.

[Sivrisia]

Name of your Internet Service Provider (ISP): Stofa A/S
Ticket or reference number from your ISP: None, the problem is not my ISP.
State/Country: Denmark
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.):
Frequency (How often does the issue occur?): Started after the NA server migration.
Content (Which content were you playing in-game when the issue occurred?): It is constant/with all game content.
Which in-game World were you playing on when the issue occurred?: Balmung
Traceroute records (optional):

Tracing route to 204.2.229.84 over a maximum of 30 hops

  1     *        *        *     Request timed out.
  2     1 ms     1 ms    <1 ms  D4709D44.rev.sefiber.dk [212.112.157.68]
  3     3 ms     3 ms     3 ms  te0-6-0-8.aarh-cor02.link.stofa.net [212.10.13.92]
  4     3 ms     3 ms     3 ms  hu0-4-0-0.koldt-cor01.link.stofa.net [178.155.254.141]
  5     3 ms     4 ms     3 ms  te0-2-0-5.koldt-br01.link.stofa.net [212.10.15.109]
  6     8 ms     7 ms     7 ms  212.162.18.173
  7     *        *        *     Request timed out.
  8    16 ms    16 ms    16 ms  ae-37.r02.frnkge04.de.bb.gin.ntt.net [129.250.9.5]
  9    16 ms    16 ms    16 ms  ae-3.r20.frnkge04.de.bb.gin.ntt.net [129.250.3.93]
 10   102 ms   102 ms   101 ms  ae-8.r22.asbnva02.us.bb.gin.ntt.net [129.250.4.96]
 11   105 ms   105 ms   105 ms  ae-0.r23.asbnva02.us.bb.gin.ntt.net [129.250.3.85]
 12   172 ms   171 ms   173 ms  ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
 13   176 ms   176 ms   176 ms  ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
 14   174 ms   175 ms   174 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
 15   175 ms   175 ms   175 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 16   174 ms   175 ms     *     204.2.229.234
 17   176 ms   175 ms   182 ms  204.2.229.84

[Grandark]

Type of Issue/Feedback: Random bouts of intense server latency and lag, seemingly sparked from nowhere.
Name of your Internet Service Provider (ISP): Cox Communications
State/Country: Oklahoma, USA
Date/Time: After the server move, before whenever I played my connection was stable and I never experienced random disconnects brought on by lag.
World Name: Famfrit
Frequency: Frequently; especially when in instance dungeons and occasionally during travels around the main world.

[Wall720]

Greetings!


Type of Issue/Feedback:latency went way higher after server move, from 140 to 250

Name of your Internet Service Provider (ISP): Magyar Telekom

State/Country:Budapest/Hungary

Date/Time:After the server move.

World Name:Siren

Frequency:Entire time

[Raikujo]

Issue/Feedback: Large ping increase, with accompanying lag spikes.
ISP: Optimum.
Country: New Jersey, USA
Date: 5/20/17
World Name: Aether, Fairie
Frequency: Moderate to High

I've went from 20 ping to 150 ping and I have been suffering from occasional lag spikes. Instances such as Titan EX/any dodge-heavy mechanics are infuriatingly worse to perform now, along with delayed healing and oGCD inputs (such as stance dancing with Cleric Stance).

[Raymos]

Been having this issue even before the relocation, at the very least, a week or two before it. Was hoping that relocation would have it fixed, but recently am getting disconnected or having frequent lag spikes until I'm disconnected from server. Beforehand, was never having issues with my ISP or my connection.

Type of Issue/Feedback: Frequent disconnection and lag spikes.
Name of your Internet Service Provider (ISP): Verizon Fios
State/Country: NJ, USA
Date/Time: Around early May.
World Name: Balmung
Frequency: Very often, mostly around day times.
Traceroute records: https://pastebin.com/UNnmHJMp

[fortegoddx]

Type of Issue/Feedback: Other characters and things will freeze for a few seconds, buff/proc timers don't do anything
Name of your Internet Service Provider (ISP): verizon fios
State/Country: Denton, Tx. Usa
Date/Time: After relocation
World Name: Balmung
Frequency: randomly in open areas, instances, housing, everywhere.
Traceroute records: On ps4 but here is what i got from my mac


traceroute to neolobby02.ffxiv.com (204.2.229.9), 64 hops max, 72 byte packets
1 fios_quantum_gateway.fios-router.home (192.168.1.1) 1.511 ms 0.912 ms 0.854 ms
2 47.184.64.1 (47.184.64.1) 1.269 ms 1.304 ms 1.046 ms
3 172.102.49.232 (172.102.49.232) 5.152 ms 5.747 ms 4.001 ms
4 ae8---0.scr02.dlls.tx.frontiernet.net (74.40.3.25) 2.845 ms 2.994 ms 3.066 ms
5 ae1---0.cbr01.dlls.tx.frontiernet.net (74.40.1.82) 3.207 ms 3.055 ms 2.922 ms
6 * * *
7 * * *
8 ntt-level3-200g.dallas1.level3.net (4.68.63.178) 6.676 ms 3.538 ms 3.419 ms
9 ae-0.r23.dllstx09.us.bb.gin.ntt.net (129.250.5.5) 9.696 ms 3.831 ms 3.682 ms
10 ae-8.r23.snjsca04.us.bb.gin.ntt.net (129.250.4.154) 45.174 ms 45.092 ms 44.985 ms
11 ae-41.r02.snjsca04.us.bb.gin.ntt.net (129.250.6.119) 47.424 ms 47.839 ms 47.921 ms
12 ae-2.r00.scrmca02.us.bb.gin.ntt.net (129.250.7.33) 48.422 ms 47.738 ms 47.975 ms
13 xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net (129.250.195.46) 49.603 ms 49.753 ms 50.303 ms
14 * * 204.2.229.234 (204.2.229.234) 48.597 ms
15 204.2.229.9 (204.2.229.9) 53.722 ms 49.963 ms 49.422 ms

[pchp]

Type of Issue/Feedback: Abilities failing to activate, dropping input.
Name of your Internet Service Provider (ISP): Suddenlink
State/Country: WV/United States
Date/Time:May 24, 2017 - 9:00PM (EST)
Frequency: Often, Reoccurring
Traceroute:


C:\>tracert 204.2.229.86

Tracing route to 204.2.229.86 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 8 ms 11 ms 8 ms 173-219-252-88.suddenlink.net [173.219.252.88]
4 22 ms 23 ms 22 ms 173-219-232-143.suddenlink.net [173.219.232.143]
5 21 ms 23 ms 27 ms chi-b21-link.telia.net [62.115.40.61]
6 24 ms 24 ms 24 ms ae-40.r05.asbnva02.us.bb.gin.ntt.net [129.250.8.18]
7 23 ms 22 ms 23 ms ae-8.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.23]
8 98 ms 97 ms 97 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
9 101 ms 101 ms 101 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
10 112 ms 109 ms 108 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
11 101 ms 102 ms 101 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
12 101 ms * 102 ms 204.2.229.234
13 102 ms 101 ms 101 ms 204.2.229.86

[Verini]

- Type of Issue/Feedback: Ping times goes up from 180 ms before migration to 300 ms after server migration, some actions, like inta heals, do not activate in time in consequence.
- Name of your Internet Service Provider (ISP): Movistar (Telefonica)
- State/Country: Chile
- Date/Time: Since the migration to date
- World Name: Hyperion
- Frequency: All the time
- Traceroute records:

Tracing route to 204.2.229.86 over a maximum of 30 hops

1 <1 ms 1 ms <1 ms Broadcom.Home [192.168.1.1]
2 21 ms 23 ms 21 ms 10.52.193.3
3 23 ms 21 ms 24 ms 10.50.1.113
4 27 ms 23 ms 23 ms 10.50.1.122
5 24 ms 39 ms 23 ms 5.53.1.85
6 118 ms 118 ms 118 ms 176.52.249.37
7 171 ms 154 ms 155 ms 5.53.5.202
8 224 ms 233 ms 228 ms 213.140.37.250
9 245 ms 242 ms 243 ms 5.53.3.20
10 256 ms 258 ms 257 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
11 235 ms 241 ms 234 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
12 245 ms 248 ms 251 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
13 300 ms 304 ms 301 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
14 300 ms 299 ms 304 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
15 300 ms 304 ms 302 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
16 304 ms 302 ms 302 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
17 302 ms 302 ms 302 ms 204.2.229.234
18 300 ms 298 ms 304 ms 204.2.229.9