Reporting Issues Resulting from the North American Data Center Relocation

[ChrisBabaganoosh]

Constant lag spikes during peak hours, massive packet loss, even though I'm no longer being routed through Level3.

Name of ISP: Comcast
State/Country: Virginia, USA
Date/Time: Generally during peak hours. Some nights are seemingly fine, other nights, game is essentially unplayable due to constant timeouts.
Frequency: Fairly common since the data center move. Again, sometimes no issues during peak hours, othertimes, unplayable.
World: Faerie, but Aether/Primal in general

Traceroute Sample

Here is a traceroute I just performed using Pingplotter. It only shows the last ten minutes of the trace, but the results were consistent the entire time. Note that the packet loss begins occurring at Jump 11, which is an NTT server located in Chicago. Also note the massive increase in ping once I hit that node. At non-peak hours, or nights where I assume I just get lucky, I generally get around 95ms from Virginia, but some nights it stays at a constant 130, sometimes spiking to over 300 even when there's no packet loss.

[drebbe]

Comcast
Michigan/USA
Majority of the time
Excalibur - Anywhere

pathping 204.2.229.100

Tracing route to 204.2.229.100 over a maximum of 30 hops

  0  Blade [192.168.88.233]
  1  192.168.88.1
  2  *******************************************************
  3  *******************************************************
  4  *******************************************************
  5  *******************************************************
  6  hu-0-13-0-6-pe03.350ecermak.il.ibone.comcast.net [68.86.88.230]
  7  ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66.65]
  8  ae-4.r06.chcgil09.us.bb.gin.ntt.net [129.250.4.157]
  9  ae-1.r21.chcgil09.us.bb.gin.ntt.net [129.250.3.7]
 10     *     ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
 11  ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
 12  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
 13  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 14     *     204.2.229.234
 15  204.2.229.100

Computing statistics for 375 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Blade [192.168.88.233]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.88.1
                                0/ 100 =  0%   |
  2    8ms     0/ 100 =  0%     0/ 100 =  0%  *******************************************************
                                0/ 100 =  0%   |
  3   13ms     0/ 100 =  0%     0/ 100 =  0%  *******************************************************
                                0/ 100 =  0%   |
  4    9ms     0/ 100 =  0%     0/ 100 =  0%  *******************************************************
                                0/ 100 =  0%   |
  5   17ms     0/ 100 =  0%     0/ 100 =  0%  *******************************************************
                                0/ 100 =  0%   |
  6   16ms     0/ 100 =  0%     0/ 100 =  0%  hu-0-13-0-6-pe03.350ecermak.il.ibone.comcast.net [68.86.88.230]
                                0/ 100 =  0%   |
  7   17ms     0/ 100 =  0%     0/ 100 =  0%  ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66.65]
                                0/ 100 =  0%   |
  8   21ms     0/ 100 =  0%     0/ 100 =  0%  ae-4.r06.chcgil09.us.bb.gin.ntt.net [129.250.4.157]
                                0/ 100 =  0%   |
  9   25ms     0/ 100 =  0%     0/ 100 =  0%  ae-1.r21.chcgil09.us.bb.gin.ntt.net [129.250.3.7]
                                7/ 100 =  7%   |
 10   99ms    12/ 100 = 12%     5/ 100 =  5%  ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
                                0/ 100 =  0%   |
 11   97ms    11/ 100 = 11%     4/ 100 =  4%  ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
                                0/ 100 =  0%   |
 12  100ms    10/ 100 = 10%     3/ 100 =  3%  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
                                0/ 100 =  0%   |
 13  102ms     8/ 100 =  8%     1/ 100 =  1%  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
                                0/ 100 =  0%   |
 14  101ms     8/ 100 =  8%     1/ 100 =  1%  204.2.229.234
                                0/ 100 =  0%   |
 15  101ms     7/ 100 =  7%     0/ 100 =  0%  204.2.229.100

Anyone connecting to ae-5.r22.snjsca04.us.bb.gin.ntt.net hop is going to be having the packet loss.

Edit: Also wish they would have picked a more centralized location for the servers.

[Zumi]

Type of Issue/Feedback: Packet loss in the last 6 hops to the server, Lag spikes during night time or peak hours
Name of your Internet Service Provider (ISP): Comcast
State/Country: Oregon, USA
Date/Time: 5/22/17 - 9:00 PM
World Name: Sargatanas
Frequency: most of the time during nights
Traceroute records

[Game_Over]

Oh my gosh, what did they do, move the servers to Level 3? This is worse than that fiasco even! Bad decision x_x. Even the forum pages are loading slowly (an issue I am having with nothing else).

Type of Issue/Feedback: Consistent lag spikes resulting in not only disconnection from the server, but then also subsequent Lobby server errors requiring me to restart the whole application to even attempt to log back on. The first time this happened tonight in fact, the whole application was giving me fatal errors which then miraculously resolved itself. Unfortunately, I am still being consistently disconnected from both the game and the lobby.
Name of your Internet Service Provider (ISP): Cox
State/Country: FL, USA
Date/Time: Since the move consistently, but it has actually gotten worse tonight.
World Name: Diabolos
Frequency: Apparently has no end in sight. Initially there seemed to be just a ping increase and a skill delay/global cooldown delay when I logged on directly after the servers came back up following their relocation, but now this has turned into a completely unreliable connection.

[Squid]

Type of Issue/Feedback: High ping. Game feels like trash at 100ms, especially since I was used to playing with considerably less. I really can't understand this, because this is the only online game I've ever played where I got nearly triple digit ping, and it's not like I play out in the boonies or anything, I'm 10 miles from NYC. This is really just ridiculous how unresponsive the game feels now, and I really just don't even feel like playing anymore since it feels like garbage to play. There's just no excuse for this, I mean, moving the server from Montreal to California, really? I get 107ms to the EU servers, which is only 7 more than my latency to the ones on my own continent. Of course, I don't expect this to ever be addressed or another server to be added someplace that isn't completely idiotic because that would cost money. On the off chance something is actually fixed or acknowledged then maybe I won't drop this game like a rock, but I won't hold my breath.
Name of your Internet Service Provider (ISP): Optimum Online
State/Country: NY, USA
Date/Time: Since the server move
World Name: Ultros
Frequency: 24/7

[rayrayyrayyy]

Name of your Internet: Rogers Communications
Ticket or reference number from your ISP: "All's well on our end!"- Cheerful Rogers guy. Well, then...
State/Country: Toronto, Canada
Date/Time: Started after NA Data Center relocation.
Frequency (How often does the issue occur?): Every 30secs or less, spikes of lag would occur and then fast forward. Drives me nuts.
Content (Which content were you playing in-game when the issue occurred?): Everywhere I go...
Which in-game World were you playing on when the issue occurred?: Leviathan

I find comfort in others experiencing this same problem...lol. How awful... Have a good day regardless, everyone!~

[Seavon]

Type of Issue/Feedback: High latency after the server relocation went from 120-140 to 210-240
Name of your Internet Service Provider (ISP): SuperOnda/Zamix
State/Country: Rio de Janeiro/Brazil
Date/Time: After server Relocation
World Name: Behemoth
Frequency: all the time
Traceroute records (optional)

https://pastebin.com/hzZWbExp

[drebbe]

http://www.us.ntt.net/about/network-map.cfm

The hop between Chicago and San Jose looks to be the issue. Getting a VPN to route around this hop will probably solve this issue. I'll report back and see if it fixes it.

[Kuroneko_Jutah]

http://www.us.ntt.net/about/network-map.cfm

The hop between Chicago and San Jose looks to be the issue. Getting a VPN to route around this hop will probably solve this issue. I'll report back and see if it fixes it.

That's strange, my hops before Chicago are causing me the most trouble, once I hit Chicago and it goes direct to San Jose it clears up quickly.

[Siberiano]

- Ping goes up from 150ms before migration, to 300ms after migration.
- (ISP): Movistar
- Santiago, Chile.
- Hyperion
- All the time
- Constant and so far no fluctuations.
tracert