Reporting Issues Resulting from the North American Data Center Relocation

[Degiri]

Type of Issue/Feedback:
Ping increase from avg 27.734 to avg 112.616
Name of your Internet Service Provider (ISP):
Cogeco
State/Country:
Ontario, Canada
Date/Time:
Since the Data Center Change
World Name:
Jenova
Frequency:
Always
Traceroute records

[Miah_Dakwhil]

Type of Issue/Feedback:
Ping increase from a somewhat stable ~60ms to a 105 to 150ms. Have noticed increase lag on skills being recognized in instances, rubberbanding lag, ~0.5s lag on AOE hits registering on character, and the inexplicable routing of NTT from Miami to Virginia instead, oh idunno... ATLANTA
Name of your Internet Service Provider (ISP):
Comcast
State/Country:
Georgia / USA
Date/Time:
Since the Data Center Change
World Name:
Famfrit
Frequency:
Always
Traceroute:
05/21/17 19:40:38 Fast traceroute 204.2.229.103
Trace 204.2.229.103 ...
1 192.168.1.100 0ms 0ms 0ms TTL: 64 (RT-AC68U ok)
2 96.120.85.41 16ms 8ms 9ms TTL: 63 (No rDNS)
3 68.85.93.141 9ms 9ms 9ms TTL:253 (po92-sr01.wilmington.ga.savannah.comcast.net)
4 68.86.250.21 8ms 9ms 9ms TTL:252 (xe-7-1-3-0-ar05.savannah.ga.savannah.comcast.net)
5 69.139.187.137 9ms 15ms 8ms TTL:251 (No rDNS)
6 68.87.165.13 14ms 12ms 13ms TTL:250 (ae-20-ar02.southside.fl.jacksvil.comcast.net)
7 68.86.95.45 21ms 21ms 21ms TTL:249 (be-33489-cr02.miami.fl.ibone.comcast.net)
8 68.86.82.26 20ms 27ms 19ms TTL:248 (hu-0-12-0-5-pe01.nota.fl.ibone.comcast.net)
9 50.242.151.66 21ms 21ms 25ms TTL:246 (No rDNS)
10 129.250.2.202 130ms 129ms 132ms TTL:236 (ae-7.r04.miamfl02.us.bb.gin.ntt.net)
11 129.250.2.110 20ms 28ms 24ms TTL:245 (ae-3.r20.miamfl02.us.bb.gin.ntt.net)
12 129.250.2.86 121ms 143ms 109ms TTL:243 (ae-4.r23.asbnva02.us.bb.gin.ntt.net)
13 129.250.6.237 124ms 123ms 126ms TTL:241 (ae-10.r22.snjsca04.us.bb.gin.ntt.net)
14 129.250.3.121 127ms 129ms 127ms TTL:240 (ae-40.r02.snjsca04.us.bb.gin.ntt.net)
15 129.250.7.33 127ms 128ms 126ms TTL:241 (ae-2.r00.scrmca02.us.bb.gin.ntt.net)
16 129.250.195.46 126ms 128ms 128ms TTL:240 (xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net)
17 204.2.229.234 130ms * * TTL:239 (No rDNS)
18 204.2.229.103 126ms 126ms 127ms TTL: 46 (No rDNS)

One other bit of information, while in Atlanta this week on business, I checked the routing from there. It was a constant 70ms routing from ATL to Dallas to San Jose.

[FerrousOx]

Posting again. Tracert and WinMTR results below. Again, since the server relocation the frequent "lag" has become quite severe. Abilities show animations, but do not resolve properly, the environment and those in it freeze then spontaneously reanimate, etc. My ISP continues to deny that this is an issue on their end.

Richmond, Virginia.

Tracert

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms FIOS_Quantum_Gateway.fios-router.home [192.168.1.1]
2 7 ms 6 ms 6 ms lo0-100.RCMDVA-VFTTP-302.verizon-gni.net [71.115.29.1]
3 8 ms 7 ms 8 ms B3302.RCMDVA-LCR-21.verizon-gni.net [100.41.130.138]
4 * * * Request timed out.
5 12 ms 13 ms 12 ms 0.ae3.BR1.IAD8.ALTER.NET [140.222.227.7]
6 15 ms 12 ms 12 ms ae-3.a02.asbnva02.us.bb.gin.ntt.net [129.250.8.37]
7 82 ms 82 ms 90 ms ae-69.r06.asbnva02.us.bb.gin.ntt.net [129.250.5.193]
8 12 ms 11 ms 11 ms ae-2.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.132]
9 85 ms 76 ms 77 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
10 83 ms 80 ms 82 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
11 80 ms 85 ms 86 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
12 83 ms 81 ms 81 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
13 * * 81 ms 204.2.229.234
14 78 ms 79 ms 79 ms 204.2.229.10

WinMTR

https://pastebin.com/p0njBBe9

Please note the thiry-nine percent packet loss.

[yukaru]

Type of Issue/Feedback: very high lag spike. this happened only briefly lasting maybe two to three minutes. accessing my retainer took several times longer than usual, as if I was disconnecting. My sister who was playing on her ps4 ran around the room (she is a scholar) and after 10-15 seconds the fairy followed her. She also cast physick, and it took several seconds maybe 5-8 seconds for it to actually go off on her. we were standing in our large freecompany house, gridania, zalera server. Ps4 users. listed spike in ping was average of 1020, but running another check right after listed it back to our normal of 70.

•Name of your Internet Service Provider (ISP):Charter/spectrum

•State/Country: Helena, MT USA

•Date/Time: this happened around 8:15 ish mountain time. as far as we can tell. we had just gotten onto the game. lasting maybe 3-5 minutes

•World Name:Zalera

•Frequency: This is the first time this has happened. we've had great results from the datacenter move otherwise. very little packet loss, and a steady ping around 60-70.

•Traceroute records- didn't run once until after the fact, and everything had return to normal.

[Solenne]

Type of Issue/Feedback: Severe, distracting pop-in of objects, scenery, and lighting effects even on max settings. It feels like draw distance has suddenly been SIGNIFICANTLY reduced. This is especially noticeable in residential areas, but happens elsewhere too. Was not a problem before server migration. I have made multiple changes to my graphics settings, but none have any effect on the problem. Visuals are an important part of this game to me, and this problem is so unpleasant that I find it gamebreaking.

Name of your Internet Service Provider (ISP): Time Warner Cable - Spectrum

State/Country: North Carolina, USA

Date/Time: Has happened constantly since the server migration

World Name: Balmung

Frequency: Constantly

Edit: Here is what the Mist looks like now. All those distant houses used to have doors, windows, stuff in the yards, etc. I used to be able to see them all.



This is not only ugly to look at, but makes it hard to take decent screenshots, which is something I enjoy doing very much.

[LastCookie]

Hello

Type of Issue/Feedback: Increase in latency since relocation. From 150ms~ to 300ms~
Name of your Internet Service Provider (ISP): Telefonica del Sur (GTD group)
State/Country: Chile
Date/Time: All the time, since relocation.
World Name: Mateus
Frequency: All the time, constantly.
Traceroute records

1 <1 ms <1 ms <1 ms 192.168.1.254
2 2 ms 1 ms 1 ms reverso.181.226.180.operaciones.gtdinternet.com [181.226.180.1]
3 17 ms 16 ms 16 ms 192.168.4.53
4 16 ms 16 ms 17 ms 192.168.4.54
5 * * * Request timed out.
6 17 ms 17 ms 17 ms 5.53.1.101
7 112 ms 112 ms 111 ms 5.53.3.165
8 138 ms 138 ms 138 ms 94.142.124.105
9 221 ms 221 ms 221 ms 94.142.123.194
10 239 ms 238 ms 239 ms 5.53.6.178
11 252 ms 253 ms 252 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 245 ms 245 ms 246 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 241 ms 241 ms 241 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 305 ms 302 ms 302 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 306 ms 306 ms 306 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
16 304 ms 303 ms 304 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 304 ms 304 ms 305 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 297 ms 298 ms 297 ms 204.2.229.234
19 301 ms 307 ms 301 ms 204.2.229.84

[Dragonkat]

Type of Issue/Feedback: Stuttering, lag spikes, server eating skills, it has made dodging impossible and combo chaining just about that way too.
Name of your Internet Service Provider (ISP): Morris Broadband
State/Country: NC
Date/Time: 9-11 PM in world and instances
World Name: Bryn
Frequency: Easily 2-3 times every 5 or so minutes


Pinging 204.2.229.9 with 32 bytes of data:
Reply from 204.2.229.9: bytes=32 time=88ms TTL=52
Reply from 204.2.229.9: bytes=32 time=116ms TTL=52
Reply from 204.2.229.9: bytes=32 time=88ms TTL=52
Reply from 204.2.229.9: bytes=32 time=2245ms TTL=52

Ping statistics for 204.2.229.9:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 88ms, Maximum = 2245ms, Average = 634ms

Pinging 204.2.229.10 with 32 bytes of data:
Reply from 204.2.229.10: bytes=32 time=112ms TTL=52
Reply from 204.2.229.10: bytes=32 time=81ms TTL=52
Reply from 204.2.229.10: bytes=32 time=83ms TTL=52
Reply from 204.2.229.10: bytes=32 time=127ms TTL=52

Ping statistics for 204.2.229.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 81ms, Maximum = 127ms, Average = 100ms

Tracing route to 204.2.222.9 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.2.1
2 41 ms 11 ms 18 ms 10.29.192.1
3 12 ms 11 ms 12 ms 100.127.0.253
4 18 ms * 11 ms 100.127.0.13
5 23 ms 25 ms 19 ms 64.53.15.117
6 27 ms 23 ms 22 ms 165.166.24.22
7 24 ms 27 ms 23 ms ae-28.r04.atlnga05.us.bb.gin.ntt.net [131.103.116.33]
8 24 ms 22 ms 2898 ms ae-4.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.202]
9 41 ms 41 ms 40 ms ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
10 41 ms 43 ms 45 ms ae-5.r11.dllstx09.us.bb.gin.ntt.net [129.250.5.24] 11 41 ms 51 ms 45 ms ae-1.a02.dllstx09.us.bb.gin.ntt.net [129.250.4.232]
12 41 ms 41 ms 42 ms 204.2.222.9

Tracing route to 204.2.222.10 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.2.1
2 11 ms 13 ms 14 ms 10.29.192.1
3 13 ms 11 ms 11 ms 100.127.0.253
4 13 ms * 170 ms 100.127.0.13
5 21 ms 18 ms 18 ms 64.53.15.117
6 * 23 ms 23 ms 165.166.24.22
7 22 ms 23 ms 21 ms ae-28.r04.atlnga05.us.bb.gin.ntt.net [131.103.116.33]
8 28 ms 36 ms 23 ms ae-4.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.202]
9 42 ms 47 ms 41 ms ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
10 42 ms 40 ms 40 ms ae-5.r11.dllstx09.us.bb.gin.ntt.net [129.250.5.24]
11 43 ms 53 ms 41 ms ae-1.a02.dllstx09.us.bb.gin.ntt.net [129.250.4.232]
12 43 ms 40 ms 43 ms 204.2.222.10

Trace complete.

[Tylak]

Name of your Internet Service Provider (ISP): Telefonica/O2
State/Country: Germany (Frankfurt)
Date/Time: Since DC relocation
Frequency: Always
Content: ARR
Which in-game World were you playing on: Goblin
Traceroute records:

  1    <1 ms    <1 ms    <1 ms  local [192.168.178.1]
  2    24 ms    32 ms    25 ms  loopback1.80.brun.0001-01.fra.de.net.telefonica.de [62.52.200.201]
  3    24 ms    23 ms    24 ms  ae14-0.0002.dbrx.01.fra.de.net.telefonica.de [62.53.6.98]
  4    24 ms    24 ms    24 ms  ae1-0.0002.prrx.01.fra.de.net.telefonica.de [62.53.11.231]
  5    24 ms    25 ms    23 ms  ae-10.r03.frnkge03.de.bb.gin.ntt.net [80.81.192.46]
  6    37 ms    36 ms    43 ms  ae-5.r24.londen12.uk.bb.gin.ntt.net [129.250.3.12]
  7   106 ms   108 ms   106 ms  ae-5.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.18]
  8   195 ms   185 ms   185 ms  ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
  9   183 ms   184 ms   184 ms  ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
 10   183 ms   184 ms   183 ms  ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
 11   184 ms   184 ms   184 ms  ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
 12   187 ms   187 ms   187 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
 13   187 ms   186 ms   186 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 14   187 ms   187 ms   187 ms  204.2.229.234
 15   186 ms   184 ms   186 ms  204.2.229.92

[Guetta_Joeb]

When reporting your issue in this thread, please make sure to provide the following information.
Type of Issue/Feedback: (What type of issue are you encountering? Be as detailed as possible!) My ping has gone up from 30-50ms from the last time i checked it before the server move to what you see below. The last time my ping was this noticable and varying was when FFXIV first came out and I was trying to beat TitanHM (when this was hard content and ilv was pushing i80 thats not a typo). I had to memorize the ability pattern and dodge 6 seconds ahead of what i thought he was gonna do. I really do not want to go back to feeling this way nor playing this game like that. Someone agreed that "its playable up to 300ms or w/e. But its not enjoyable." I ran Void Arc's this weekend and noticed that I was rubber banding a few times while playing. I'm hooked into GB ethernet not wireless.
Name of your Internet Service Provider (ISP): Cableone
State/Country: Nebraska / United States
Date/Time: Since servers came back up from server relocation.
World Name: Goblin
Frequency: I notice this every time I login
Traceroute records (optional)


network traces

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\john>ping 204.2.229.94

Pinging 204.2.229.94 with 32 bytes of data:
Reply from 204.2.229.94: bytes=32 time=104ms TTL=47
Reply from 204.2.229.94: bytes=32 time=80ms TTL=47
Reply from 204.2.229.94: bytes=32 time=77ms TTL=47
Reply from 204.2.229.94: bytes=32 time=77ms TTL=47

Ping statistics for 204.2.229.94:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 77ms, Maximum = 104ms, Average = 84ms

C:\Users\john>tracert 204.2.229.94

Tracing route to 204.2.229.94 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     9 ms     9 ms     9 ms  10.106.160.1
  3     9 ms    16 ms    16 ms  192.168.38.137
  4    21 ms    22 ms    24 ms  10.224.252.201
  5    33 ms    23 ms    22 ms  ae8.er2.ord7.us.zip.zayo.com [128.177.105.165]
  6    21 ms    22 ms    22 ms  zayo-ntt.ord7.zip.zayo.com [64.125.12.86]
  7    84 ms    82 ms    82 ms  ae-11.r05.chcgil09.us.bb.gin.ntt.net [129.250.3.144]
  8    28 ms    23 ms    26 ms  ae-0.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.205]
  9   312 ms   301 ms   304 ms  ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
 10   199 ms   217 ms   220 ms  ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
 11    79 ms    85 ms    84 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
 12   112 ms    98 ms    80 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 13    77 ms    81 ms    78 ms  204.2.229.234
 14    79 ms    79 ms    79 ms  204.2.229.94


C:\Users\john>tracert 204.2.229.9

Tracing route to 204.2.229.9 over a maximum of 30 hops

  1     1 ms     2 ms     1 ms  192.168.1.1
  2    14 ms    23 ms    10 ms  10.106.160.1
  3     9 ms     9 ms     9 ms  192.168.38.137
  4    24 ms    22 ms    22 ms  10.224.252.201
  5    22 ms    25 ms    23 ms  ae8.er2.ord7.us.zip.zayo.com [128.177.105.165]
  6    38 ms    25 ms    35 ms  zayo-ntt.ord7.zip.zayo.com [64.125.12.86]
  7    87 ms   110 ms    86 ms  ae-11.r05.chcgil09.us.bb.gin.ntt.net [129.250.3.144]
  8   100 ms    37 ms    24 ms  ae-0.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.205]
  9    81 ms    87 ms    77 ms  ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
 10    85 ms    83 ms    82 ms  ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
 11    81 ms    80 ms    83 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
 12    80 ms    83 ms    86 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 13    82 ms     *       81 ms  204.2.229.234
 14    88 ms    80 ms    83 ms  204.2.229.9

Trace complete.

C:\Users\john>

[Roda]

Type of Issue/Feedback: Periodic lag stutters, jarring and immersion annihilating rubberbanding and iceskating of other players, server eating casts and inputs are behaving sluggish.
Name of your Internet Service Provider (ISP): Comcast Xfinity
State/Country:Virginia
Date/Time: Since server migration
World Name: Balmung
Frequency: Constantly
Traceroute records:

Tracing route to 204.2.229.84 over a maximum of 30 hops

1 1 ms 31 ms 1 ms 10.0.0.1
2 12 ms 10 ms 14 ms 96.120.18.125
3 33 ms 14 ms 13 ms te-1-4-sr01.powhatan.va.richmond.comcast.net [68
.86.127.57]
4 12 ms 11 ms 12 ms ge-3-24-ur01.salem.va.richmond.comcast.net [68.8
6.125.185]
5 19 ms 17 ms 21 ms ae-27-0-ar02.charlvilleco.va.richmond.comcast.ne
t [69.139.165.109]
6 22 ms 28 ms 21 ms be-21508-cr02.ashburn.va.ibone.comcast.net [68.8
6.91.53]
7 29 ms 31 ms 28 ms hu-0-10-0-3-pe07.ashburn.va.ibone.comcast.net [6
8.86.83.78]
8 107 ms 117 ms 122 ms ae-16.a02.asbnva02.us.bb.gin.ntt.net [129.250.66
.49]
9 118 ms 117 ms 114 ms ae-69.r06.asbnva02.us.bb.gin.ntt.net [129.250.5.
193]
10 130 ms 252 ms 126 ms ae-2.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.1
32]
11 114 ms 116 ms 113 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.
237]
12 119 ms 113 ms 120 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.
121]
13 144 ms 148 ms 121 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.3
3]
14 118 ms 118 ms 118 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129
.250.195.46]
15 * 121 ms 114 ms 204.2.229.234
16 127 ms 121 ms 119 ms 204.2.229.84

Trace complete.