Reporting Issues Resulting from the North American Data Center Relocation

[ZephyrKitsune]

Type of Issue/Feedback: Ping increase from 20-30 to 110-120, along with ping spikes and very increased delay on all actions. Have to pay for a VPN to get it to a usable number (80).
Name of your Internet Service Provider (ISP): Spectrum
State/Country:New York
Date/Time: Since relocation
World Name: Gilgamesh
Frequency: All day every day since relocation

[febat]

Type of Issue/Feedback: increase in latency, before migration: 140-160ms; after migration: 230-250ms. Aparently i'm also having package loss, often i try to use an ability but the commands seems ignored.
Name of your Internet Service Provider (ISP): triway
State/Country: Rio Grande do Sul/Brazil
Date/Time: started just after the migration
World Name: Adamantoise
Frequency: all the time

[MeowingKittens]

Type of Issue/Feedback: Lots of latency, constant dropping of packets. From under 40 ping to 130+
Name of your Internet Service Provider (ISP): Comcast
State/Country: Massachusetts
Date/Time: Since server migration
World Name: Gilgamesh
Frequency: Constant

A VPN will bring down the ping to about 100 and avoid the packet loss, but it's BARELY below what I get to the EU servers without any such service (about 105). I play on PC as well as PS4 (favoring PS4 when PC is rendering videos I make for a living), and the change makes it near impossible to play reliably on PS4 with no way to change routing.

[LZero]

Type of Issue/Feedback: Ping doubled from before to after server move. Went from 50ms to 100ms, while not something I mind too much. I figured I should help provide as much data as possible.
Name of your Internet Service Provider (ISP): Spectrum
State/Country: Indiana, USA
Date/Time: Since server migration
World Name: Famfrit
Frequency: All the time
Tracert: https://pastebin.com/1awm8Rnp

[Rosettias]

Type of Issue/Feedback: I am experiencing an overall lag causing my skill weaving to be delayed, it ruins the play experience for DRG and DRK. My main class which is DRK feels sluggish and casting dark arts has become an issue. I am also not able to get my defensive skills off in time for specific attacks.

I used to get 13ms ping now i am 113-180 depending on lag spikes.

Name of your Internet Service Provider (ISP): Rogers
State/Country: Ontario Canada
Date/Time: All the time since the server move
World Name: Ultros
Frequency: All the time
Tracert: https://pastebin.com/7gTxGV9p

[hideakipn]

- Ping 180 to 300+
- Vivo (telefonica)
- Sao Paulo - Brazil
- After the server move
- Entire time

Tracert

Rastreando a rota para 204.2.229.9 com no máximo 30 saltos

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Esgotado o tempo limite do pedido.
3 28 ms 29 ms 29 ms 187-100-198-64.dsl.telesp.net.br [187.100.198.64]
4 30 ms 52 ms 44 ms 187-100-84-68.dsl.telesp.net.br [187.100.84.68]
5 34 ms 31 ms 34 ms 187-100-83-4.dsl.telesp.net.br [187.100.83.4]
6 54 ms 42 ms 42 ms 84.16.10.221
7 153 ms 158 ms 160 ms 94.142.98.159
8 178 ms 177 ms 177 ms 213.140.36.154
9 303 ms 251 ms 251 ms 213.140.36.241
10 253 ms 254 ms 253 ms 213.140.35.1
11 * * * Esgotado o tempo limite do pedido.
12 260 ms 263 ms 281 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 264 ms 262 ms 266 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 329 ms 334 ms 328 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 335 ms 334 ms 334 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 348 ms 348 ms 351 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
17 329 ms 329 ms 327 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 346 ms 347 ms 347 ms 204.2.229.234
19 338 ms 335 ms 334 ms 204.2.229.9
- Behemoth

[Kurann]

Type of Issue/Feedback: Ping raised from 180-200ms to 230-250ms
Name of your Internet Service Provider (ISP): Fibertel
State/Country: Argentina
Date/Time: After Datacenter migration
World Name: Gilgamesh
Frequency: All the time
Traceroute records

1 <1 ms <1 ms <1 ms 192.168.0.1
2 35 ms 29 ms 29 ms 1-63-230-181.cab.prima.com.ar [181.230.63.1]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 29 ms 14 ms 16 ms 85-161-89-200.fibertel.com.ar [200.89.161.85]
7 17 ms 15 ms 15 ms 1-165-89-200.fibertel.com.ar [200.89.165.1]
8 11 ms 16 ms 15 ms 250-165-89-200.fibertel.com.ar [200.89.165.250]
9 21 ms 19 ms 14 ms ae6.baires5.bai.seabone.net [185.70.203.32]
10 39 ms 37 ms 36 ms ae7.sanpaolo8.spa.seabone.net [195.22.219.17]
11 40 ms 39 ms 41 ms ntt-verio.sanpaolo8.spa.seabone.net [149.3.181.65]
12 156 ms 154 ms 154 ms ae-7.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.224]
13 166 ms 166 ms 169 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86]
14 242 ms 240 ms 241 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 241 ms 241 ms 244 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 242 ms 243 ms 242 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
17 247 ms 245 ms 247 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 236 ms 233 ms 233 ms 204.2.229.234
19 277 ms 249 ms 249 ms 204.2.229.9

[Elias]

Hello!

Type of Issue/Feedback: Ping went from a steady 9 ms to over 100 (that's a CRAZY increase!). Also, the number of hops I have in my trace are 6-8 more than previous.
Name of your Internet Service Provider (ISP): Bell
State/Country: Quebec, Canada
Date/Time: (When did the issue start happening, at what specific times does this issue arise, if any.) Immediately after the server move.
World Name: Gilgamesh
Frequency: (How often does the issue occur?) : Always. Using WTFast, I can bring it down to 70-80, depending on time. But this would mean having to subscribe to a VPN simply to make things feel normal.
Traceroute records (optional):

1 3 ms 2 ms 2 ms mynetwork [removed]
2 6 ms 4 ms 4 ms [removed]
3 4 ms 5 ms 4 ms [removed]
4 4 ms 4 ms 4 ms [removed]
5 18 ms 22 ms 14 ms tcore3x-ottawa23_0-6-0-2.net.bell.ca [64.230.95.216]
6 22 ms 22 ms 22 ms tcore4-montreal01_0-14-0-0.net.bell.ca [64.230.79.125]
7 21 ms 22 ms 21 ms tcore4-newyorkaa_hundredgige0-4-0-0.net.bell.ca [64.230.79.146]
8 20 ms 19 ms 18 ms bx7-newyork83_hundredgige0-7-0-0.net.bell.ca [64.230.79.91]
9 19 ms 21 ms 19 ms ae-49.r07.nycmny01.us.bb.gin.ntt.net [128.241.3.5]
10 20 ms 19 ms 19 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
11 83 ms 87 ms 84 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
12 83 ms 99 ms 82 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
13 101 ms 101 ms 102 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
14 106 ms 105 ms 104 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
15 106 ms 106 ms 107 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
16 108 ms 106 ms 106 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
17 * 107 ms 109 ms 204.2.229.234
18 107 ms 106 ms 106 ms 204.2.229.9

[DakenBrunel]

Type of Issue/Feedback: 4x amount of ping from before(25ms > 105ms). inability to double weave (2 off global cooldowns between a gcd) without a VPN.
Name of your Internet Service Provider (ISP): Spectrum
State/Country: Morehead, KY, US
Date/Time: On server relocation.
World Name: Midgardsormr
Frequency: Continuously
Tracert:


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I don't mean this to be insulting at all, but did you consider east coast at all with this relocation?