Reporting Issues Resulting from the North American Data Center Relocation

[WickedAngeal]

Type of Issue/Feedback: Inconsistent connection, ranging from 180ms to 240ms, essentially all EU players who have invested time, money and friendships on the american servers since as early as 2013 are now suffering either barely playable or completely unplayable differences in their connections. A centralized server is essential and the only considerate thing to do for your European, South American, North, East and West Americans. This would provide the the essential service that we pay for for monthly. It's recommended to forward to the Japanese development team the case of RIOT's League of Legends server move FROM California to central America for the exact same reasons.

Name of your Internet Service Provider (ISP): British Telecommunications

State/Country: Co.Antrim, Northern Ireland, United Kingdom

Date/Time: After 17th May - NA Datacenter Reposition to Sacramento, CA, USA.

World Name: Aether Datacenter - Gilgamesh

Frequency: Consistent - https://puu.sh/vVvrB/a9ff832aae.png

[ShenDrakar]

Type of Issue/Feedback: Ping went from 150ms to 201ms
Name of your Internet Service Provider (ISP): Net Virtua
State/Country: Rio de Janeiro / Brazil
Date/Time: 05/17 / Entire Time
World Name: Balmung
Frequency: Entire time
Traceroute records

[Redwater159]

Type of Issue/Feedback: It's to be expected, but my ping shot up from 145-150 to 240-260, some days up to 300. I also get lag spikes here and there, and I notice that oddly enough, battle content instances (Dungeons/Trials etc.) seems to have a more prominent delay on actions and inputs. The weird thing is, if I use a routing service, my ping actually goes down to 190-200. I'm not a super tech savvy person, but it seems like the biggest issue since the move is routing, more so than distance alone.

Name of your Internet Service Provider (ISP): Saudi Telecom Company (STC)

State/Country: Riyadh, Saudi Arabia.

Date/Time: Since the relocation of the data centers.

World Name: Jenova.

Frequency: Constant.

Tracert Records

Tracing route to 204.2.229.81 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.100.1
2 52 ms 3 ms 3 ms 37.104.128.1
3 4 ms 3 ms 4 ms 84-235-86-42.saudi.net.sa [84.235.86.42]
4 4 ms 3 ms 5 ms 84-235-94-137.saudi.net.sa [84.235.94.137]
5 19 ms 19 ms 19 ms 84-235-123-224.saudi.net.sa [84.235.123.224]
6 69 ms 68 ms 68 ms hu0-3-0-0.ccr21.mrs01.atlas.cogentco.com [149.14.124.97]
7 79 ms 79 ms 79 ms be3092.ccr41.par01.atlas.cogentco.com [130.117.49.153]
8 79 ms 79 ms 79 ms be3183.ccr31.par04.atlas.cogentco.com [154.54.38.66]
9 79 ms 78 ms 78 ms ae-6.r04.parsfr01.fr.bb.gin.ntt.net [130.117.14.166]
10 86 ms 86 ms 85 ms ae-2.r25.londen12.uk.bb.gin.ntt.net [129.250.6.13]
11 * * 85 ms ae-1.r24.londen12.uk.bb.gin.ntt.net [129.250.2.26]
12 156 ms 156 ms 156 ms ae-5.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.18]
13 * 229 ms * ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
14 230 ms 231 ms 230 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
15 248 ms 237 ms * ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
16 241 ms 240 ms 241 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
17 243 ms 245 ms 246 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
18 242 ms 242 ms 241 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
19 242 ms 242 ms 241 ms 204.2.229.234
20 242 ms 242 ms 242 ms 204.2.229.81

Trace complete.

[Balserion]

Type of Issue/Feedback: Ping goes up from 130 to 230 ~ 240
Name of your Internet Service Provider (ISP): NET Virtua
State/Country: São Paulo / Brazil
Date/Time: Since datacenters realocation.
World Name: Behemoth
Frequency: Full time

[ThanosViserio]

Type of Issue/Feedback: increase in latency, before migration: 165ms; after migration: 295ms
Name of your Internet Service Provider (ISP): VIVO Fibra
State/Country: São Paulo/Brazil
Date/Time: started just after the migration
World Name: Brynhildr
Frequency: all the time
Traceroute records (optional): https://pastebin.com/NY5vE802

[SakuraHanna]

Type of Issue: Increase in latency 150 ms to 300ms
ISP: VIVO
State/Country:São Paulo/Brazil
date/time: all the time
World Name:Behemoth
Frequency: all the time

[Aethaeryn]

Type of Issue/Feedback: 40ms before to 120-130ms now. People hundreds of miles further from the server have better latency (people in Montreal say they get 85-95, and I'm in western NY). In dungeons and without a tunneling service, I have frequent spikes that result in skills not firing off or being very delayed. With WTFast, I drop to around 100ms average and have almost no spikes at all, so I guess the extra thousand miles with the weird routing is likely the culprit.

Name of your Internet Service Provider (ISP): Time Warner Cable / Charter Spectrum

State/Country: New York

Date/Time: Right after datacenter move.

World Name: Cactuar

Frequency: Constant.

Traceroute:

Tracing route to 204.2.229.84 over a maximum of 30 hops

  1     2 ms     9 ms     1 ms  192.168.1.1
  2    19 ms    19 ms    19 ms  142.254.215.29
  3   126 ms    37 ms    29 ms  agg61.lkwnnyad01h.northeast.rr.com [24.58.217.89]
  4    17 ms    19 ms    18 ms  agg38.lkwnnyad02r.northeast.rr.com [24.58.38.2] 
  5    25 ms    33 ms    33 ms  be29.albynyyf01r.northeast.rr.com [24.58.32.58] 
  6    37 ms    37 ms    45 ms  bu-ether36.nycmny837aw-bcr00.tbone.rr.com [107.14.19.100]
  7    26 ms    32 ms    30 ms  205.197.232.13
  8    32 ms    44 ms    39 ms  207.88.14.150.ptr.us.xo.net [207.88.14.150]
  9    36 ms    38 ms    37 ms  216.156.16.131.ptr.us.xo.net [216.156.16.131]
 10    35 ms    39 ms    37 ms  206.111.13.193.ptr.us.xo.net [206.111.13.193]
 11    36 ms    39 ms    39 ms  ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
 12   103 ms   120 ms    99 ms  ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
 13   114 ms   109 ms   109 ms  ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
 14   110 ms   114 ms   119 ms  ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
 15   128 ms   129 ms   129 ms  ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
 16   115 ms   124 ms   124 ms  ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
 17   120 ms   124 ms   113 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 18   123 ms   125 ms     *     204.2.229.234
 19   127 ms   124 ms   120 ms  204.2.229.84

Trace complete.

[TheCount]

Type of Issue/Feedback: Latency jumped up a good 100 or so, it used to be around 100 ms for me and now it's hanging around 220
State/Country: Netherlands
Date/Time: After migration in general
World Name: Balmung
Frequency: always

[Raposo]

Type of Issue/Feedback: Latency went way higher after server move, from 170 to 290 (plus packet losses).
Name of your Internet Service Provider (ISP): Vivo Fibra
State/Country: São Paulo/Brazil
Date/Time: Since migration of NA datacenters
World Name: Behemoth
Frequency: Latency is "stable" but went way higher. Packet losses happens every 3 minutes or so.

Traceroute records: https://pastebin.com/x0vkTiMw

[DenisFlauros]

- ping 180 to 300
- vivo (telefonica)
- Sao Paulo/Brazil
- since migration of datacenters it is almost impossible to play without the use of a VPN
- Entire time
- Behemoth

Tracert

Rastreando a rota para 204.2.229.9 com no máximo 30 saltos

1 1 ms <1 ms <1 ms 192.168.1.1
2 * * * Esgotado o tempo limite do pedido.
3 38 ms 37 ms 36 ms 187-100-198-188.dsl.telesp.net.br [187.100.198.188]
4 40 ms 43 ms 39 ms 187-100-193-246.dsl.telesp.net.br [187.100.193.246]
5 38 ms 43 ms 39 ms 187-100-39-33.dsl.telesp.net.br [187.100.39.33]
6 47 ms 48 ms 47 ms 84.16.10.221
7 153 ms 151 ms 155 ms 5.53.3.143
8 194 ms 193 ms 193 ms te8-0-5-4-grtwaseq3.net.telefonicaglobalsolutions.com [213.140.49.200]
9 262 ms 263 ms 294 ms 5.53.6.146
10 281 ms 281 ms 279 ms 5.53.6.182
11 276 ms 275 ms 275 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 286 ms 284 ms 286 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 297 ms 288 ms 297 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 342 ms 343 ms 339 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 343 ms 349 ms 343 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 342 ms 343 ms 341 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
17 339 ms 340 ms 339 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 * 342 ms 339 ms 204.2.229.234
19 338 ms 339 ms 338 ms 204.2.229.9

Rastreamento concluído.