Reporting Issues Resulting from the North American Data Center Relocation

[Shadowspartan108]

Type of Issue/Feedback:Slight movement stuttering while in the Mist and rare instances of voice clip skippping in trials. No real performance changes otherwise.
Name of your Internet Service Provider (ISP): Charter Communications
State/Country: MA, USA
Date/Time: 5/17/2017 - Now
World Name: Ultros
Frequency: The stuttering is frequent and consistent and the voice clip skipping as stated before is rare but does happen (last time it happened Ravana did not say "Rejoice in the glory of combat" but the text still appeared)

[Kau]

Type of Issue/Feedback: Considerable increase in latency since North American server relocation, before averaging 180/190ms and jumping to 334/349ms
Internet Service Provider (ISP): Vivo Speedy (Telefonica)
State/Country: São Paulo/Brazil
Date/Time: from the early hours of the morning on the day the server was relocated, on 05/18/2017.
World name: Behemoth
Frequency: Occurs in all logins so far, since the day the server was relocated.
https://pastebin.com/myP4aWzw

[XaxaSterben]

Type of Issue/Feedback: have been kicked two times in the last hour. conuldn't log back in for 5-10 min
Name of your Internet Service Provider (ISP):charter
State/Country:mn/us
Date/Time: today 1:30-2:30
World Name:Coeurl
Frequency:2 time in the last hour.

[Daniolaut]

Hello, I have been having weaponskill clipping, 90002 errors, etc. here is the format:

Type of Issue/Feedback: 9002 error. Weaponskill clipping, constant "Disconnecting"/"Red circle next to name" all other players/monsters will stop moving as i continue to press weaponskill actions but do not proc steps in combos, or enemies not receiving debuffs that I apply, such as Disembowel, Wildfire, etc.

Name of your Internet Service Provider: Comcast

State/Country: TN/USA

Date/Time: Just about all day every day since about 2 days before the server relocation, and more consistently after the server relocation. I dont know why this issue only started just before the relocation, and then also now after the relocation. It makes no sense.

World Name: Malboro

Frequency: All day every day

Traceroute records:


"Tracing Route to 204.2.229.101 over a maximum of 30 hops

1.....1 ms.......1 ms.......<1 ms (Omitted)
2.....10 ms.....10 ms......10 ms (omitted)
3.....12 ms.....11 ms.......9 ms Te5-4-ur01.tn.malt.comcast.net [Omitted]
4.....18 ms......9 ms.......11 ms (Omitted)
5.....13 ms.....12 ms......11 ms te-3-1-ur01.tn.malt.comcast.net [Omitted]
6.....24 ms......26 ms.....21 ms be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
7.....21 ms......20 ms.....29 ms be-12495-pe03.1950stemmons.tx.ibone.comcast.net [68.86.85.194]
8.....22 ms......27 ms.....22 ms ae-19.a01.dllstx09.us.bb.gin.ntt.net [129.250.66.29]
9.....69 ms......68 ms.....68 ms ae-3.r10.dllstx09.us.bb.gin.ntt.net [129.250.3.245]
10....21 ms.....21 ms.....21 ms ae-0.r23.dllstx09.us.bb.gin.ntt.net [129.250.5.5]
11....60 ms.....59 ms.....59 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
12....69 ms.....69 ms.....70 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
13....65 ms.....63 ms.....65 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
14....76 ms.....76 ms.....77 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15....67 ms..... *.......... * ....204.2.229.234
16....72 ms.....62 ms.....65 ms 204.2.229.101

Trace complete.



I'm no expert, but to me, high ping, and packet loss right when it enters the area of the servers, is an indication the new server location has a very poor internet infrastructure? Meaning the Square-Enix location itself has a poor connection, or the surrounding area. Again i could be wrong.

I mean, i have below 25 ping with no packet loss until i enter the California area, and then i nearly triple in ping, and gain packet loss.

I thought it was my connection/my isp, but after running tracert, I feel its the servers/location itself.

[Mistletear]

Type of Issue/Feedback: Increase in latency due to server realocation. Jumped fro 130-160 to 215-240
Internet Service Provider (ISP): Net Virtua
State/Country: Alagoas/Brazil
Date/Time: Since the server realocation.
World name: Siren
Frequency: All time since the server realocation.

Since everyone is doing it, I'm inserting a tracert log to 204.2.229.83 as well.

Rastreando a rota para 204.2.229.83 com no máximo 30 saltos

1 1 ms <1 ms <1 ms ----
2 21 ms 16 ms 21 ms ----
3 11 ms 15 ms 13 ms ----
4 29 ms 57 ms 41 ms ----
5 45 ms 25 ms 27 ms ebt-G1-0-0-dist02.mco.embratel.net.br [200.244.169.197]
6 31 ms 30 ms 34 ms ebt-T0-0-2-0-tcore02.rce.embratel.net.br [200.244.40.190]
7 187 ms 193 ms 197 ms ebt-T0-10-0-1-tcore02.sdr.embratel.net.br [200.244.211.29]
8 175 ms 182 ms 198 ms ebt-T0-14-0-2-tcore02.bhe.embratel.net.br [200.244.211.252]
9 174 ms 173 ms 177 ms ebt-P0-8-2-0-intl02.nyk.embratel.net.br [200.230.220.98]
10 166 ms 143 ms 140 ms ce-0-10-0-2.r08.nycmny01.us.bb.gin.ntt.net [129.250.202.185]
11 144 ms * 158 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
12 210 ms 202 ms 204 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
13 208 ms 202 ms 224 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
14 202 ms 206 ms 206 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
15 224 ms 219 ms 218 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
16 218 ms 218 ms 238 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 214 ms 230 ms 218 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 219 ms 215 ms 218 ms 204.2.229.234
19 236 ms 216 ms 254 ms 204.2.229.83

Rastreamento concluído.

[RazJones]

Type of Issue/Feedback: Ping increased from 150 to 250-270 after Data Center relocation
Name of your Internet Service Provider (ISP): NET Virtua
State/Country: Maranhao - Brazil
Date/Time: After the Data Center relocation
World Name: Behemoth
Frequency: Every time
Traceroute

[Balmung_Griffin]

Type of Issue/Feedback: higher latency after server move, from 160 to 230+
Name of your Internet Service Provider (ISP): Live Tim
State/Country: Sao Paulo / Brasil
Date/Time: Entire time
World Name: Sargatanas
Frequency: Entire time

[Pompoen]

---------
Type of Issue/Feedback: Higher latency since server relocation, freezing and lagging in dungeons. Edit: Lag spikes are ridiculously high sometimes, doing several trials that normally go without a problem turn into a bit of a guessing game of 'did i really move out of that or not' when then whole screen freezes and it takes some seconds for the fight to resume only to freeze again. As a Ninja main, it has been near impossible to play my class properly with this ping, Monk not being any easier. Clipping and losing cooldowns happens too often for comfort.
Name of your Internet Service Provider (ISP): Claro
State/Country: Puerto Rico
Date/Time: May 17th since the relocation
World Name: Malboro
Frequency: Constantly, seems to get worse in dungeons and trials (won't even dare try a 24M raid like this)
Traceroute records:
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Users\Lock>tracert 204.2.229.10

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 6 ms 91 ms 99 ms dsldevice.lan [10.0.0.138]
2 55 ms 60 ms 48 ms 192.168.255.97
3 44 ms 49 ms 44 ms 172.28.255.25
4 47 ms 51 ms * 192.168.255.81
5 64 ms 42 ms 41 ms 10.208.3.49
6 65 ms 48 ms 49 ms 10.208.2.45
7 47 ms 46 ms * 10.208.2.50
8 86 ms 86 ms 79 ms 84.16.8.85
9 115 ms 111 ms 105 ms 94.142.122.209
10 172 ms * 190 ms 94.142.118.238
11 200 ms 198 ms 182 ms 94.142.117.67
12 186 ms 192 ms 208 ms 5.53.3.20
13 178 ms 174 ms 181 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
14 * 184 ms 188 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
15 181 ms 194 ms 180 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
16 241 ms 242 ms 245 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
17 245 ms 241 ms 248 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
18 245 ms 242 ms 241 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
19 255 ms 242 ms 248 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
20 249 ms 255 ms 241 ms 204.2.229.234
21 246 ms 241 ms 241 ms 204.2.229.10

Trace complete.

[GayFox]

Type of Issue/Feedback:Ping up to 235-256ms from 165-181ms
Name of your Internet Service Provider (ISP): Fibertel
Country/State: Argentina, Buenos Aires
Date/Time:Since the relocation
World Name:Midgardsormr
Frequency: Entire time
Traceroute recorrd:



1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 12 ms 15 ms 16 ms 133-161-89-200.fibertel.com.ar [200.89.161.133]
7 11 ms 15 ms 16 ms 5-165-89-200.fibertel.com.ar [200.89.165.5]
8 11 ms 11 ms 11 ms 250-165-89-200.fibertel.com.ar [200.89.165.250]
9 10 ms 8 ms 11 ms ae5.baires5.bai.seabone.net [195.22.220.102]
10 36 ms 36 ms 36 ms ae6.sanpaolo8.spa.seabone.net [195.22.219.3]
11 38 ms 36 ms 38 ms ntt-verio.sanpaolo8.spa.seabone.net [149.3.181.65]
12 242 ms 247 ms 252 ms ae-7.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.224]
13 163 ms 162 ms 163 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86]
14 240 ms 237 ms 247 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 227 ms 226 ms 227 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 231 ms 231 ms 231 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
17 248 ms 238 ms 238 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 238 ms 238 ms * 204.2.229.234
19 235 ms 234 ms 235 ms 204.2.229.9

[RULV]

Type of Issue/Feedback: Big Latency changes after NA Realocation, from 180 to +330, unable do dodge AOE in time.
Name of your Internet Service Provider (ISP): Vivo Speedy (Telefonica)
State/Country: São Paulo/ Brazil
Date/Time: Since datacenters realocation.
World Name: Behemoth
Frequency: All time after Datacenter change.

Traceroute records:

C:\>tracert 204.2.229.102

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 41 ms 40 ms 40 ms 187-100-84-172.dsl.telesp.net.br [187.100.84.172]
4 39 ms 41 ms 40 ms 187-100-197-178.dsl.telesp.net.br [187.100.197.178]
5 41 ms 40 ms 42 ms 187-100-35-245.dsl.telesp.net.br [187.100.35.245]
6 42 ms 42 ms 42 ms et2-0-0-100-grtsanem3.net.telefonicaglobalsolutions.com [213.140.51.113]
7 164 ms 162 ms 164 ms 94.142.98.159
8 189 ms 189 ms 189 ms 176.52.249.140
9 356 ms 266 ms 267 ms 213.140.35.203
10 282 ms 281 ms 282 ms 5.53.3.18
11 278 ms 277 ms 276 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 417 ms 400 ms 273 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 280 ms 455 ms 450 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 326 ms 327 ms 326 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 331 ms 331 ms 332 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 823 ms 466 ms 332 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
17 330 ms 731 ms 380 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 330 ms 331 ms * 204.2.229.234
19 335 ms 334 ms 333 ms 204.2.229.102

Trace complete.

C:\>ping 204.2.229.102

Disparando 204.2.229.102 com 32 bytes de dados:
Resposta de 204.2.229.102: bytes=32 tempo=351ms TTL=52
Resposta de 204.2.229.102: bytes=32 tempo=332ms TTL=52
Resposta de 204.2.229.102: bytes=32 tempo=330ms TTL=51
Resposta de 204.2.229.102: bytes=32 tempo=330ms TTL=51

Ping statistics for 204.2.229.102:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Mínimo = 330ms, Máximo = 351ms, Média = 335ms