Reporting Issues Resulting from the North American Data Center Relocation

[Riko_Futatabi]

I know this can be resolved, it's why we have this thread. There are 3 bad routers on my route to server. The address indicates that they are owned by NTT. Also it only seems to be the east coast routers, specifically ones in New York and Seattle, Washington.

This was monitored on Monday at 20:30 GMT.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          SkyRouter.Home -    0 |  126 |  126 |    0 |    0 |    1 |    1 |
|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |
|             be365.pr2.hobir.isp.sky.com -    0 |  126 |  126 |   16 |   17 |   26 |   18 |
|     ae-3.r02.londen03.uk.bb.gin.ntt.net -    0 |  126 |  126 |   16 |   17 |   23 |   17 |
|     ae-3.r24.londen12.uk.bb.gin.ntt.net -    0 |  126 |  126 |   16 |   16 |   28 |   17 |
|     ae-5.r24.nycmny01.us.bb.gin.ntt.net -   38 |   51 |   32 |    0 |   82 |   94 |   82 |
|     ae-2.r20.sttlwa01.us.bb.gin.ntt.net -   29 |   59 |   42 |  152 |  155 |  189 |  152 |
|     ae-0.r21.sttlwa01.us.bb.gin.ntt.net -   28 |   62 |   45 |  154 |  155 |  171 |  154 |
|     ae-3.r23.snjsca04.us.bb.gin.ntt.net -    0 |  126 |  126 |  172 |  172 |  184 |  172 |
|    ae-45.r01.snjsca04.us.bb.gin.ntt.net -    0 |  126 |  126 |  180 |  181 |  187 |  181 |
|     ae-1.r00.scrmca02.us.bb.gin.ntt.net -    0 |  126 |  126 |  179 |  179 |  188 |  179 |
|xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net -    0 |  126 |  126 |  183 |  183 |  189 |  184 |
|                           204.2.229.234 -   12 |   87 |   77 |  183 |  183 |  189 |  184 |
|                            204.2.229.10 -    0 |  126 |  126 |  171 |  171 |  186 |  171 |
|________________________________________________|______|______|______|______|______|______|

[Kaspyr]

Type of Issue/Feedback: Getting disconnected with 90002 errors sometimes less than a minute from logging in.
Name of your Internet Service Provider (ISP): Charter
State/Country: Michigan/USA
Date/Time: Started occurring after the server relocation. There doesn't seem to be a specific time of the day.
World Name: Gilgamesh
Frequency: Usually every 2-5 minutes. The longest would be around 10-15 minutes.
Traceroute records

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 3 ms <1 ms 5 ms READYSHARE [192.168.1.1]
2 * * * Request timed out.
3 15 ms 17 ms 14 ms dtr01bycymi-tge-0-2-0-0.bycy.mi.charter.com [96.34.40.109]
4 16 ms 11 ms 12 ms crr01sgnwmi-bue-428.sgnw.mi.charter.com [96.34.35.6]
5 19 ms 22 ms 14 ms bbr01sgnwmi-bue-1.sgnw.mi.charter.com [96.34.2.56]
6 35 ms 24 ms 23 ms be4309.rcr21.dtw04.atlas.cogentco.com [38.122.60.49]
7 23 ms 21 ms 22 ms be2103.ccr42.ord01.atlas.cogentco.com [154.54.6.93]
8 26 ms 22 ms 28 ms be2766.ccr41.ord03.atlas.cogentco.com [154.54.46.178]
9 22 ms 20 ms 21 ms ae-11.r06.chcgil09.us.bb.gin.ntt.net [129.250.9.121]
10 38 ms 23 ms 22 ms ae-1.r21.chcgil09.us.bb.gin.ntt.net [129.250.3.7]
11 139 ms 82 ms 93 ms ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
12 93 ms 93 ms * ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
13 91 ms 92 ms 545 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
14 82 ms 88 ms 80 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 85 ms 105 ms 95 ms 204.2.229.234
16 78 ms 80 ms * 204.2.229.9
17 82 ms 82 ms * 204.2.229.9
18 85 ms 77 ms * 204.2.229.9
19 81 ms 78 ms 109 ms 204.2.229.9

Trace complete.

[K3KW4RCHILD]

Following up to report no improvement since my last post:

http://forum.square-enix.com/ffxiv/t...=1#post4463934

[MOthe]

Type of Issue/Feedback: Lag after server relocation (158ms before, 270ms after)
Name of your Internet Service Provider (ISP): NET Virtua
State/Country: Pará, Brazil
Date/Time: After the server relocation.
World Name: Behemoth
Frequency: Always.

https://pastebin.com/QJdet6RT

[Ynnie]

Type of Issue/Feedback: Ping goes up from 130 to 230 ~ 240
Name of your Internet Service Provider (ISP): NET Virtua
State/Country: São Paulo / Brazil
Date/Time: Since datacenters realocation.
World Name: Behemoth
Frequency: Full time
- https://pastebin.com/SkDAG59V

[hxr_keltz]

• Type of Issue/Feedback: Dungeons and raids tend to freeze up, with music playing but nothing moving except my own character, for about 5 seconds at a time. After this, all missed actions play at once. I can't execute more actions besides walking until the game catches back up.
• Name of your Internet Service Provider (ISP): Comcast
• State/Country: Oregon/USA
• Date/Time: Started one day after server move, has been intermittent.
• World Name: Leviathan
• Frequency: Several times within a dungeon, happens every two or three dungeons.
• Traceroute records

I have a VPN in Los Angeles that I was using previously to get around Level3 routing issues, among other things, but in this case it doesn't help and I did not have it enabled for the traceroute.

[Perrys]

Same problem as hxr_keltz
I live in Utah though.
Definitely a packet loss problem. Our internet is fine and our ping is fine.
And we can't route around it because it appears to be the servers themselves.
I hope you guys can locate the problem, because it's terrible.
Also, it only seems to affect my play during the evening, even though PingPlotter reports packet loss nearly all times throughout the day.

Tracing route to 204.2.229.108 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms unknown [192.168.1.1]
2 17 ms 10 ms 11 ms 96.120.96.85
3 10 ms 17 ms 12 ms po-123-rur102.ogden.ut.utah.comcast.net [68.87.220.133]
4 11 ms 11 ms 12 ms be-7-ar01.sandy.ut.utah.comcast.net [69.139.231.61]
5 30 ms 28 ms 26 ms be-33660-cr01.sunnyvale.ca.ibone.comcast.net [68.86.90.145]
6 29 ms 31 ms 27 ms be-10925-cr01.9greatoaks.ca.ibone.comcast.net [68.86.87.158]
7 27 ms 26 ms 29 ms hu-0-16-0-1-pe03.11greatoaks.ca.ibone.comcast.net [68.86.88.6]
8 28 ms 32 ms 37 ms ae-13.r02.snjsca04.us.bb.gin.ntt.net [129.250.66.33]
9 30 ms 38 ms 38 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
10 34 ms 31 ms 37 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
11 32 ms * 29 ms 204.2.229.234
12 33 ms 29 ms 29 ms 204.2.229.108

[Beatrice]

Type of Issue/Feedback: My ping went from around 35 to 110-140. It stinks, but the biggest issue is lag spikes and random disconnects from the game that did not occur before the data center move. Other characters and NPCs will stop movement, then will fast forward all crazy weird. I'll get the red disconnect icon next to my character name and during a Leveling Roulette in Toto-rak, I completely dropped connection to the server. The total disconnect from the server happened on May 19th at 7am EST.

Name of your Internet Service Provider: Comcast

State/Country: Vermont, USA

Date/Time: The day the servers came back after the Data Center move.

World Name: Experienced these issues on both Hyperion and Leviathan.

Frequency: The high ping is a constant now. The lag happens one to three times an hour. I've only dropped connection to the servers from the lag once, but I'm worried this is going to become a bigger issue in the future.

[Dyslogic]

Type of Issue/Feedback: Latency has increased by about 80% since the move of data centers. From 90ms to 160-170ms Ping. This is only 5-10ms difference from the EU data center, which is ridiculous considering I live in the caribbean (Puerto Rico).
Name of your Internet Service Provider (ISP): Liberty PR
State/Country: Puerto Rico / PR
Date/Time: After NA server moved.
World Name: Ultros
Frequency: All the time
Traceroute records:

C:\Users\*****>tracert 204.2.229.9

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 192.168.0.1
3 103 ms 20 ms 20 ms 10.240.160.1
4 15 ms 15 ms 26 ms 10.240.160.1
5 26 ms 14 ms 18 ms 10.65.1.110
6 50 ms 56 ms 57 ms 63.245.70.138
7 44 ms 56 ms 50 ms xe-0-0-42-0.a00.miamfl02.us.bb.gin.ntt.net [157.238.179.9]
8 141 ms 137 ms 142 ms ae-7.r04.miamfl02.us.bb.gin.ntt.net [129.250.2.202]
9 53 ms 61 ms 53 ms ae-3.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.110]
10 76 ms 78 ms 80 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86]
11 141 ms 144 ms 149 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
12 159 ms 149 ms 155 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
13 155 ms 159 ms 164 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
14 157 ms 151 ms 166 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 160 ms 160 ms 162 ms 204.2.229.234
16 169 ms 168 ms 162 ms 204.2.229.9

[Yuki_Lowell]

Hi!!

Type of Issue/Feedback: Latency increase,going from 130-160 to 200-230
Name of your Internet Service Provider (ISP): Copel Telecom
State/Country: Paraná / Brazil
Date/Time: After the migration of NA datacenters
World Name: Behemoth
Frequency: most of time
Traceroute records