Reporting Issues Resulting from the North American Data Center Relocation

[PartyTime]

Type of Issue/Feedback: Latency issues. Went from about 30 ping to 120+. I am no longer able to preform in the game the way I used to as a result.
Name of your Internet Service Provider (ISP): Comcast
State/Country: Pennsylvania USA
Date/Time: Started after server move and it is constant
World Name: Gilgamesh
Frequency: It is a constant issue.

[Koltik]

Type of Issue/Feedback: (What type of issue are you encountering? Be as detailed as possible!) Ping has increased from 45 to 90 with this server relocation, sometimes it spikes up to 130ms, especially during the evenings. Can no longer play classes optimally as I could with 45 ms ping.

I'm a very competitive player, especially in PvP, and have definitely felt the more than double ping increase affect me in Feast matches. Can no longer get burst out as quickly on melee, have issues chasing healers and staying "in range" even if I am more than close enough on my end, etc. I'll fire off Elixir Field on monk, for example, while on top of a moving player, and it will not hit.

Other games would be fine with this ping, however since FFXIV does not trust the client and moves do not actually fire when we hit them, but instead when the server says we do, then this game is not and those with higher ping are at an innate disadvantage.

Name of your Internet Service Provider (ISP): CenturyLink

State/Country: Florida / USA

Date/Time: (When did the issue start happening, at what specific times does this issue arise, if any.) Day of the server relocation

World Name: Leviathan

Frequency: (How often does the issue occur?) Always, worse in evenings

Traceroute records (optional) (Learn how to generate traceroute record) Tracing route to 204.2.229.106 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms modem.Home [192.168.0.1]
2 1 ms 1 ms 1 ms fl-76-5-40-1.dhcp.embarqhsd.net [76.5.40.1]
3 2 ms 2 ms 2 ms orlf-agw1.inet.qwest.net [75.160.222.81]
4 6 ms 6 ms 6 ms nap-brdr-01.inet.qwest.net [67.14.29.102]
5 17 ms 10 ms 8 ms 63.146.27.154
6 89 ms 89 ms 89 ms ae-5.r05.miamfl02.us.bb.gin.ntt.net [129.250.3.166]
7 27 ms 16 ms 7 ms ae-4.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.184]
8 28 ms 28 ms 29 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86]
9 84 ms 84 ms 85 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
10 88 ms 89 ms 88 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
11 88 ms 88 ms 88 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
12 88 ms 88 ms 88 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
13 * 88 ms 88 ms 204.2.229.234
14 88 ms 88 ms 88 ms 204.2.229.106

[Semmi]

Type of Issue/Feedback: Increased latency, increasing from 40ms to the old datacenter location to 100-120ms to the new location. Additionally, the game feels less responsive as a whole, particularly during the evenings or in an instance. Swiftcast now has a noticeable delay during the evening or in instances and does not affect my next spell cast. It has also become much harder to cancel a spell that has started casting. I can no longer reliably use 2 oGCDs within a GCD and I have had instant cast spells cancelled by oGCDs used right before the instant cast spell.

Name of your Internet Service Provider (ISP): Rogers
State/Country: Ontario, Canada
Date/Time: This has been occurring since the server relocation, the problems seem amplified in the evenings and in instance servers
World Name: Gilgamesh
Frequency: Consistently occurring in instances and during the evening
Traceroute records: https://pastebin.com/yCUx6SL0

[vanadiel]

Type of Issue/Feedback
Latency is higher than optimal. It went from 40 ms to 97 ms ms, with occasional spikes. Despite the claim of 97 ms by running a trace route, in-game my ping is usually 110-135 ms (as reported by Resource Monitor in Windows 10).

I am unable to double-weave oGCDs without severely clipping into my GCD, losing 0.75-1 second each time I try to. Additionally, abilities queue much more slowly even without using oGCDs. This has had very noticeable impact to my performance.

Name of your Internet Service Provider (ISP): Optimum Online
State/Country: New York City, USA
Date/Time: It started happening as soon as the data centers were relocated
World Name: Leviathan (Primal)
Frequency: All day

Traceroute records
https://pastebin.com/MeKvMce5

[Buzzwords]

Type of Issue/Feedback: ping has roughly tripled, everything "feels" off. causing the basic moment to moment gameplay to be much less enjoyable.
Name of your Internet Service Provider (ISP):Comcast
State/Country: Massachusetts U.S.A
Date/Time: immediately after server migration, always
World Name: Excalibur
Frequency: Constant


i understand that there may well be basic physical limitations at play here, but ouch... i really hope this can at least improve. it's just not fun feeling like you're one beat behind the game at all times...

[Vorgoroth]

Type of Issue/Feedback: latency increase from 150ms to close to 220ms, making the game hard to play at a higher level.
Name of your Internet Service Provider (ISP): Oi Velox
State/Country: Rio de Janeiro, Brazil.
Date/Time: Started as soon as the server change finished.
World Name: Behemoth
Traceroute records
Frequency: Rastreando a rota para 204.2.229.108 com no máximo 30 saltos

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms 192.168.1.1
3 11 ms 10 ms 9 ms 200-217-90-106.host.telemar.net.br [200.217.90.106]
4 10 ms 10 ms 11 ms 200164013183.user.veloxzone.com.br [200.164.13.183]
5 143 ms 115 ms 114 ms 100.122.16.228
6 * * 11 ms 100.122.18.130
7 124 ms 124 ms 125 ms 100.122.17.161
8 117 ms 115 ms 113 ms ix-xe-10-1-0-0-0.tcore1.NTO-New-York.as6453.net [209.58.26.17]
9 113 ms 115 ms 112 ms if-ae-9-2.tcore1.N75-New-York.as6453.net [63.243.128.122]
10 116 ms 116 ms 115 ms ae-8.r07.nycmny01.us.bb.gin.ntt.net [129.250.9.113]
11 141 ms 142 ms 138 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
12 191 ms 194 ms 189 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
13 216 ms 195 ms 187 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
14 191 ms 193 ms 193 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
15 211 ms 195 ms 195 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
16 196 ms 197 ms 196 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 196 ms 197 ms 194 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 207 ms 208 ms 207 ms 204.2.229.234
19 216 ms 214 ms 216 ms 204.2.229.108

Rastreamento concluído.

[Jxnibbles]

-Ping went up from 30 to almost 100 and I notice it alot on Bard.
-Isp Verizon Fios.
-Nyc.
-After the Server move.
-Gilgamesh.
-All the TIme.
-TraceRoute N/A Ps4 user.

[Airget]

Name of ISP: Optimum Online
State: NJ
Date: 7:30pm
Would name: Hyperion
Frequency: Figured I'd throw in extra traceroute data to help with troubleshooting.

Traceroute:


1 <1 ms <1 ms <1 ms openrg.home [---.---.-.-]
2 * * * Request timed out.
3 14 ms 9 ms 15 ms 67.59.236.53
4 15 ms 9 ms 15 ms rtr1-ge6-2.mhe.prnynj.cv.net [67.83.251.129]
5 13 ms 15 ms 15 ms 67.59.251.72
6 15 ms 15 ms 15 ms 451be049.cst.lightpath.net [65.19.114.73]
7 17 ms 15 ms 15 ms lag-150.ear1.NewYork1.Level3.net [4.35.80.5]
8 * * * Request timed out.
9 17 ms 17 ms 13 ms NTT-level3-90G.NewYork1.Level3.net [4.68.110.74]

10 19 ms 13 ms 21 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.6
1]
11 92 ms 90 ms 96 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.1
3]
12 84 ms 94 ms 80 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.5
4]
13 97 ms 97 ms 97 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.1
24]
14 97 ms 97 ms 101 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.
119]
15 102 ms 98 ms 98 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.3
3]
16 96 ms 102 ms 101 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129
.250.195.46]
17 99 ms 98 ms 100 ms 204.2.229.234
18 100 ms 98 ms 99 ms 204.2.229.9

[zure]

- Ping has increased from average of 32 pre movement to now 106. It is difficult to play certain classes to their maximum potential due to off global cooldowns clipping in between global cooldowns. Dragoon having been my main is very discouraging to play because there is now a delay between the optimal double weavings. Playing machinist, which is a secondary is also discouraging to play due to the way the class plays in having to use double weave to maximize the potential of Wildfire.
-Spectrum
-NY, USA
-After the data center server movement
-Gilgamesh
-All the time, since moving

[Puppyhugs]

Pretty big increase on ping. I am a 20 minute drive from Montreal and my ping used to be 5-8 ms. Now it is up to 120-130.
Name of your Internet Service Provider (ISP): Videotron
State/Country: Quebec, Canada.
Date/Time: After server move.
World Name: Balmung.
Frequency: Honestly the overall increase in ping is affecting my ability to raid. This will take time to adjust to, but to get a 100+ increase is ridiculous. This is affecting rotations and just doing content.