Reporting Issues Resulting from the North American Data Center Relocation

[Worldwyrm]

Type of Issue/Feedback: Previous ping: 70-80 and very stable. Ping now: 70-110+ unstable, and experiencing disconnections for the first time since getting the game.
Name of your Internet Service Provider (ISP): Midcontinent Communications
State/Country: North Dakota
Date/Time: Immediately after server relocation.
World Name: Cactuar
Frequency: Ping spikes are intermittent, disconnects are occasional.
Traceroute:https://pastebin.com/v8dtgVXL (I have no older ones)

[Dravir]

Type of Issue/Feedback: My ping went from 150ms to 230ms, causing a bigger delay to all actions / movements from enemies and allies, making it really hard to fight on high levels.
Name of your Internet Service Provider (ISP): Net Virtua
State/Country: Pará, Brazil
Date/Time: Everyday, since the servers changed places.
World Name: Diabolos.
Frequency: All the time.
Tracert

[TeethS]

Type of Issue/Feedback: Ping has jumped from about 25ms to over 100ms sometimes even climbing over 200ms. Everything is delayed significantly. AOE circles and cast timers from bosses/mobs are almost instant sometimes. Significant clipping of oGCDs and double weaving buffs is almost impossible without significant delay.
Name of your Internet Service Provider (ISP): Comcast
State/Country: Massachusetts, US
Date/Time: Since the servers were brought back up
World Name: Goblin
Frequency: All the time. constantly

[Mmartins]

• Type of Issue/Feedback: My ping went up by ~50 after migration, from ~215 to ~265.
• Name of your Internet Service Provider (ISP): Antel
• State/Country: Uruguay
• Date/Time: Started after migration. Haven't noticed any difference at different times of the day. I usually play afternoon to around midnight PDT.
• World Name: Gilgamesh
• Frequency: Constantly.
• Traceroute records: I traced both FF XIV and another big MMO (not going to name it just in case it's against forum policy). Trace on the other MMO was done to a west coast server where I used to play and had 220-240 ping, usually leaning more towards 220.
  A few hops didn't reply but the trace still shows where the difference in routing starts, past hop 10. Up to and including 10 route should be the exact same (3 hops not replying but I know my ISP always routes the US traffic through Miami so those 3 hops have to be the same).
  Trace

Also if it's any use, using PingZapper I drop down from ~265 to ~170 ping.

[Htakigushi]

Type of Issue/Feedback: Ping up from 130ms to 200-ish ms
Name of your Internet Service Provider (ISP): Copel Telecom
State/Country: Paraná, Brazil
Date/Time: Started after migration.
World Name: Behemoth
Frequency: Constantly
Traceroute records:

Microsoft Windows [versão 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Todos os direitos reservados.

Rastreando a rota para 204.2.229.10 com no máximo 30 saltos

1 24 ms <1 ms <1 ms 192.168.100.1
2 15 ms 13 ms 14 ms 200.150.95.195
3 17 ms 12 ms 81 ms 200.150.94.4
4 16 ms 145 ms 55 ms trunk12-src1cos-src1km3a.copel.net [200.150.92.1
06]
5 14 ms 14 ms 14 ms 208.178.245.65
6 126 ms 125 ms 126 ms ae0-300G.ar5.MIA1.gblx.net [67.17.99.233]
7 * * * Esgotado o tempo limite do pedido.
8 * * * Esgotado o tempo limite do pedido.
9 125 ms 125 ms 129 ms NTT-level3-80G.Miami.Level3.net [4.68.127.54]
10 208 ms 208 ms 208 ms ae-7.r04.miamfl02.us.bb.gin.ntt.net [129.250.2.2
02]
11 127 ms 126 ms 126 ms ae-3.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.1
10]
12 145 ms 144 ms 144 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.8
6]
13 205 ms 203 ms 203 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.
237]
14 207 ms 206 ms 206 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.
27]
15 206 ms 206 ms 206 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.3
1]
16 206 ms 206 ms 206 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129
.250.195.46]
17 206 ms * * 204.2.229.234
18 207 ms 207 ms 206 ms 204.2.229.10

[TheMorilo]

Like everyone else in South America, I was screwed by the datacenter changes. Went from 180ms to an average of +300ms latency.


Name of your Internet Service Provider (ISP)
Vivo

Ticket or reference number from your ISP.
They refuse to open a ticket and say that it's not their problem.

State/Country
São Paulo/Brazil

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Since the datacenter change, 05/17/2017

Frequency (How often does the issue occur?)
Every single second that I'm in-game.

Content (Which content were you playing in-game when the issue occurred?)
Literally everything in the game

Which in-game World were you playing on when the issue occurred?
Sargatanas

Traceroute records

Tracing route to 204.2.229.91 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 1 ms <1 ms 1 ms 187-100-40-113.dsl.telesp.net.br [187.100.40.113
]
4 1 ms 1 ms 1 ms 187-100-193-234.dsl.telesp.net.br [187.100.193.2
34]
5 4 ms 4 ms 4 ms 187-100-83-12.dsl.telesp.net.br [187.100.83.12]

6 13 ms 13 ms 13 ms 213.140.39.185
7 119 ms 118 ms 118 ms 5.53.3.143
8 155 ms 155 ms 155 ms 94.142.126.97
9 214 ms 244 ms 214 ms 213.140.37.250
10 229 ms 224 ms 225 ms 5.53.3.20
11 235 ms 232 ms 234 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolution
s.com [213.140.53.97]
12 231 ms 235 ms 235 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.1
46]
13 226 ms 227 ms 227 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.1
62]
14 268 ms 268 ms 271 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.
237]
15 276 ms 277 ms 277 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.
121]
16 275 ms 275 ms 276 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.3
3]
17 273 ms 274 ms 274 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129
.250.195.46]
18 274 ms 273 ms 273 ms 204.2.229.234
19 277 ms 273 ms 276 ms 204.2.229.91

Trace complete.

[wolfnoko]

Type of Issue/Feedback: My ping went from about 20 to 115+ with severe spikes which render the game completely unpredictable. It has frankly become impossible to complete any meaningful content since the move, whether it be Primals or raids i seem to always manage to "lag" at the most inopportune moment which ends with my death or the deaths of many.

Name of your Internet Service Provider (ISP): Videotron

State/Country: Quebec Canada

Date/Time: Ever since the servers moved

World Name: Faerie

Frequency: Consistently

New server tracert
1 <1 ms <1 ms <1 ms 192.168.0.1
2 16 ms 14 ms 13 ms modemcable001.155-172-144.mc.videotron.ca [144.172.155.1]
3 24 ms 16 ms 14 ms 216.113.123.137
4 10 ms 11 ms 13 ms ix-et-9-1-0-0.tcore1.MTT-Montreal.as6453.net [64.86.31.61]
5 23 ms 20 ms 18 ms if-ae-0-2.tcore2.MTT-Montreal.as6453.net [216.6.115.90]
6 20 ms 20 ms 21 ms if-ae-5-2.tcore2.N0V-New-York.as6453.net [64.86.226.58]
7 22 ms 19 ms 18 ms if-ae-2-2.tcore1.N0V-New-York.as6453.net [216.6.90.21]
8 20 ms 20 ms 18 ms if-ae-7-2.tcore1.NTO-New-York.as6453.net [63.243.128.25]
9 19 ms 18 ms 20 ms if-ae-9-2.tcore1.N75-New-York.as6453.net [63.243.128.122]
10 21 ms 22 ms 21 ms ae-8.r07.nycmny01.us.bb.gin.ntt.net [129.250.9.113]
11 20 ms 19 ms 18 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
12 82 ms 82 ms 82 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
13 83 ms 81 ms 80 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
14 96 ms 96 ms 96 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
15 98 ms 101 ms 100 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
16 98 ms 97 ms 99 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
17 100 ms 102 ms 101 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 98 ms 100 ms 97 ms 204.2.229.234
19 101 ms 100 ms 97 ms 204.2.229.101

[YaHiKoDrG]

Type of Issue/Feedback: The game has become less responsive, I am getting hit by AoE markers even with my character standing outside of them, I also have been experiencing a major delay with skill activations where I will just sit there clicking the skill before it finally activates.

Name of your Internet Service Provider (ISP): Verizon Fios

State/Country: Virginia, United States

Date/Time: It has been happening ever since the server migration.

World Name: Gilgamesh

Frequency: Whenever I am playing

Traceroute records: https://pastebin.com/EF7Kivpt

[Keriena]

Type of Issue/Feedback: Significant ping increase since migration. Ping is double what it should be based on distance from the datacenter. I regularly get 70ms to other game servers located in California.
Name of your Internet Service Provider (ISP): SaskTel
State/Country: Saskatchewan/Canada
Date/Time: Since the NA server migration
World Name: Ultros
Frequency: Entire time
Traceroute: https://pastebin.com/7f3hG53h

[Anjiro]

Type of Issue/Feedback: Ping went from 120 to 240. High response time
Name of your Internet Service Provider (ISP): Telekom
State/Country: Nordrhein-Westfalen / Germany
Date/Time: Since the server change
World Name: Balmung
Frequency: Whenever i'm online. Playing mostly on EU Prime Times (8 AM PST -> 2 PM PST)
Traceroute records:

Routenverfolgung zu 204.2.229.10 über maximal 30 Hops

1 8 ms 5 ms 8 ms fritz.box [192.168.0.254]
2 71 ms 28 ms 21 ms 87.186.224.75
3 46 ms 28 ms 82 ms 87.186.206.94
4 31 ms 79 ms 103 ms 217.239.39.46
5 49 ms 75 ms 122 ms 80.157.129.250
6 104 ms 46 ms * ae-6.r20.frnkge04.de.bb.gin.ntt.net [129.250.6.248]
7 125 ms 123 ms 118 ms ae-8.r22.asbnva02.us.bb.gin.ntt.net [129.250.4.96]
8 183 ms 127 ms 231 ms ae-0.r23.asbnva02.us.bb.gin.ntt.net [129.250.3.85]
9 194 ms * 193 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
10 192 ms * 196 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
11 268 ms 257 ms 228 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
12 184 ms 239 ms 234 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
13 * 228 ms 243 ms 204.2.229.234
14 254 ms 249 ms 231 ms 204.2.229.10

Ablaufverfolgung beendet.