Reporting Issues Resulting from the North American Data Center Relocation

[Redmage2]

Type of Issue/Feedback: High latency–from 180 ms to a constant 320 ms (190 ms with a VPN)
Name of your Internet Service Provider (ISP): Vivo (Telefônica)
State/Country: São Paulo/Brazil
Date/Time: After NA data center relocation
World Name: Behemoth and Excalibur
Frequency: All the time

Notes:
I've noticed that, in most ISP's from Telefónica, the high latency begins once it routes to Amsterdam. I am also having massive lag spikes.

[Bariaus]

most ISP's from Telefónica, the high latency begins once it routes to Amsterdam. I am also having massive lag spikes.

Yes and no. The hop to amsterdam adds like 20ms. The problem is the jump from Spain to France to Spain and some local hops on Spain. It adds a total of 130ms avg. Considering our past ms which was around 180, there you have it: 310ms.

[FerrousOx]

Type of Issue/Feedback: Latency/Lag after server relocation
Name of your Internet Service Provider (ISP): Verizon (Fios)
State/Country: Virginia, United States
Date/Time: Since after the server relocation, had little issues with latency/lag before then
World Name: Leviathan
Frequency: Intermittent, almost always a major spike within instanced dungeons/instanced content. No specific time of day, however.

Traceroute Record

Been having trouble in general with the second to last hop, 204.2.229.234

WinMTR Results

This was recorded over the course of an hour during regular play, including an instanced dungeon. The packet loss in this case was minor, but still higher than it should be. I did encounter minor latency during the instanced content. I do not currently have a log, but I previously experienced severe (upwards of 10%) packet loss with the 204.2.229.234 IP as well. This severe loss occurred directly after the servers came back online. First I was 90k'd and kicked from the server. When I returned, I experienced lag that lasted for about a minute. My GCDs were activating and my spells were casting, but no healing was taking place. My party members seemed to move as well, and their HP dropped as usual. After about a minute, I was booted from the server once more.

[Zackryder]

Ping went from 45ms to 100ms
ISP: Comcast
State: Pennsylvania, USA
Always occurs. Packet loss is gone but ping more than doubled.

[Tatsuya227]

Type of Issue/Feedback: My latency went higher after server move, from an average of 76 to and average of 153. I also have random 90k errors now, at least 8 a night.
Name of your Internet Service Provider (ISP): Hilliary Communications
State/Country: Oklahoma, United States
Date/Time: Since after the server relocation, had little issues with latency/lag before then.
World Name: Gilgamesh
Frequency: Entire time since the servers were relocated.

[Kakisaura]

Type of Issue/Feedback:
My ping before was 140 ms, now 210 ms
Name of your Internet Service Provider (ISP):
Copeltelecom Fibra Optica
State/Country:
Parana - Brazil
Date/Time:
After NA servers relocation
World Name:
Brynhildr
Frequency:
Everytime
Tracert

[KimNayoung]

Type of Issue/Feedback: Massively increased ping, high packet loss to the point of unplayableness. Ping increased from 10 to anywhere between 100 and 200, fluctuating more-or-less randomly, with very high spikes every so often. Performing a proper rotation on Dark Knight is completely impossible, and even playing Warrior it becomes very difficult to do a triple Fell Cleave Berserk. Using a VPN mitigates this slightly, but there is still a decent amount of GCD clipping when weaving OGCDs (tends to be variable due to the ping spikes, sometimes i can DA+Carve and Spit with no clipping, while other times I clip almost half of an entire GCD).

On top of that, I now suffer many disconnection issues (the type where everything stops moving and becomes completely unresponsive for up to 30 seconds and then everything happens extremely quickly as connection is re-established). This occurs very often, often once a run or more, especially during prime time. During offtime, this still occurs every few runs, but the frequency is massively decreased. Ability to clear any extreme or savage content is very strongly affected.

Name of your Internet Service Provider (ISP): Videotron

State/Country: Quebec, Canada

Date/Time: (When did the issue start happening, at what specific times does this issue arise, if any.) Immediately after the server move, the ping increase and the effects on rotation were immediately obvious. I only noticed the disconnects the next day, but they've been happening reliably since then.

World Name: Leviathan

Frequency: (How often does the issue occur?) Ping difficulties: constant. Disconnect difficulties: at least once or twice a run during prime time, once every few runs otherwise.

Traceroute records (optional) (Learn how to generate traceroute record): https://pastebin.com/W7HHx5Vm

[Thyranne]

Type of Issue/Feedback: My ping is a lot higher than before. It was 160ms before, now I have more than 300ms.
Name of your Internet Service Provider (ISP): Vivo.
State/Country: Brazil.
Date/Time: After the server move.
World Name: Behemoth.
Frequency: Always.

[Lorielthy]

Type of Issue/Feedback: I'm getting near 320ms after server move. I can't cancel castbars and sometimes even pressing more than one time, some skills does't work. My Raise macros with Swiftcast doesn't work anymore with wait 1 command. And I'm also having a hard time to dodge some skills. Other friends with others ISP have better connection than me in the same state. I'm taking route to Amsterdan while trying to reach Sacramento. Using VPN my ping went to the same old value, 190ms.
Name of your Internet Service Provider (ISP): VIVO (Telefônica Brasil, what was previously GVT)
Ticket or reference number from your ISP: None. They just took note of the problem and said they will look after.
State/Country: Rio de Janeiro - RJ/Brazil
Date/Time: Started May 17, 2017 after the server move.
Frequency: Latency issues all the time. Was 190ms befere the move and now I have 290~320ms.
Content: All kind of duties.
Which in-game World were you playing on when the issue occurred? Behemoth
Traceroute records:

2 7 ms 11 ms 7 ms gvt-b-se03.rjo.gvt.net.br [179.184.126.63]
3 7 ms 7 ms 7 ms 177.205.8.25.static.adsl.gvt.net.br [177.205.8.25]
4 10 ms 10 ms 11 ms gvt-te-0-3-0-2.rt02.rjo.gvt.net.br [179.184.75.100]
5 46 ms 46 ms 43 ms 201.22.76.202.dynamic.dialup.gvt.net.br [201.22.76.202]
6 44 ms 45 ms 45 ms grafortw2--5-2-1.net.telefonicaglobalsolutions.com [216.184.112.72]
7 123 ms 149 ms 120 ms 94.142.98.153
8 149 ms 149 ms 149 ms 5.53.6.17
9 231 ms 230 ms 229 ms 94.142.117.229
10 233 ms 232 ms 233 ms 5.53.6.178
11 235 ms 235 ms 236 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 245 ms 356 ms 338 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 395 ms 378 ms 315 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 289 ms 290 ms 317 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 299 ms 298 ms 298 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 294 ms 330 ms 294 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
17 294 ms 294 ms 295 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 299 ms 300 ms 299 ms 204.2.229.234
19 293 ms 293 ms 293 ms 204.2.229.9

Rastreamento concluído.

2 7 ms 8 ms 7 ms gvt-b-se03.rjo.gvt.net.br [179.184.126.63]
3 7 ms 7 ms 7 ms 177.205.8.25.static.adsl.gvt.net.br [177.205.8.25]
4 9 ms 10 ms 7 ms gvt-te-0-3-0-2.rt02.rjo.gvt.net.br [179.184.75.100]
5 46 ms 47 ms 47 ms 201.22.76.202.dynamic.dialup.gvt.net.br [201.22.76.202]
6 45 ms 45 ms 44 ms grafortw2--5-2-1.net.telefonicaglobalsolutions.com [216.184.112.72]
7 113 ms 118 ms 119 ms 94.142.98.153
8 150 ms 198 ms 151 ms 5.53.6.17
9 230 ms 254 ms 229 ms 94.142.117.229
10 232 ms 263 ms 232 ms 5.53.6.178
11 239 ms 239 ms 237 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 237 ms 274 ms 244 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 247 ms 247 ms 247 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 288 ms 323 ms 312 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 299 ms 299 ms 298 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 323 ms 294 ms 297 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
17 294 ms 316 ms 294 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 299 ms 299 ms 299 ms 204.2.229.234
19 301 ms 293 ms 293 ms 204.2.229.9

Rastreamento concluído.

[KunumaTenebrae]

Type of Issue/Feedback: Ping became a lot bigger after NA realocation, from 160-190ms (before realocation) to 250-300 ms. (after realocation)
Name of your Internet Service Provider (ISP): Vivo GVT.
State/Country: Brazil - Pernambuco.
Date/Time: All the time since migration of NA datacenters.
World Name: Famfrit.
Frequency: All the time.
Traceroute records https://pastebin.com/YmX5w85y