Reporting Issues Resulting from the North American Data Center Relocation

[mrt617]

Problem: Getting disconnected randomly.
ISP: Charter
Location: South Carolina USA
Date/Time: the losing connection is random
Trace Route:

Tracing route to 204.2.229.84 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 68-115-122-29.static.spbg.sc.charter.com [68.115.122.29]
3 * * * Request timed out.
4 11 ms 12 ms 10 ms dtr02gnvlsc-tge-0-7-0-1.gnvl.sc.charter.com [96.34.66.97]
5 11 ms 11 ms 11 ms crr01gnvlsc-bue-101.gnvl.sc.charter.com [96.34.67.228]
6 16 ms 24 ms 12 ms bbr01gnvlsc-bue-3.gnvl.sc.charter.com [96.34.2.112]
7 21 ms 14 ms 23 ms bbr01chcgil-tge-0-1-0-6.chcg.il.charter.com [96.34.0.135]
8 33 ms 14 ms 11 ms cha-b1-link.telia.net [213.248.98.25]
9 18 ms 43 ms 18 ms atl-b22-link.telia.net [62.115.120.184]
10 30 ms 20 ms 17 ms ae-22.a00.atlnga05.us.bb.gin.ntt.net [129.250.9.233]
11 93 ms 94 ms 84 ms ae-2.r03.atlnga05.us.bb.gin.ntt.net [129.250.4.221]
12 17 ms 18 ms 19 ms ae-3.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.211]
13 59 ms 38 ms 68 ms ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
14 82 ms 81 ms 81 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
15 87 ms 89 ms 85 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
16 98 ms 94 ms 124 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 87 ms 89 ms 87 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 89 ms 97 ms 98 ms 204.2.229.234
19 86 ms 89 ms 85 ms 204.2.229.84

Trace complete.

[ZeroSignalDX]

Type of Issue/Feedback: Prominent lag spikes, primarily in instanced content, with a few elsewhere.
Name of your Internet Service Provider (ISP): Comcast
State/Country: Michigan, United States
Date/Time: As soon as the servers came back up after the move
World Name: Hyperion
Frequency: Several times a day
Traceroute records: Here

Notably, this tracert was taken not during a lag spike. Will update with one during if I can catch one while it's happening.

[Gongan]

Type of Issue/Feedback: Ping didn't really change if the previous IP I'm pinging is correct, but I've been having occasional (but nightly) spikes in my ping when playing without WTFast. I tried raiding the other night without WTFast after the server move and it was fine for a bit until I started lagging. People freezing on my screen then teleporting to where they actually are. It's not a preferable ping, but it's playable. It is NOT playable when I'm spiking and having the rubberbanding happening. I really do not want to have to continue paying a subscription to WTFast to raid consistently in this game. I only did so because of the previous Level 3 issues. I had high hopes for this move.
Name of ISP: Comcast
State/Country: Mississippi, USA
Date/Time: evening to late evening
Frequency: Every time I've tried to play without WTFast in the evening
Traceroute before move (if this is the correct IP to ping)
Traceroute records after move

It shows no packets lost, but I haven't been able to get a ping specifically when I get a lag spike. It's definitely not at the same degree of Level 3 issues, but Riot servers used to be in California and there were a lot of problems for East coast players and Comcast users for them.

[szalkerous]

Type of issue: Lag spikes of varying severity
ISP: Comcast (150mbit)
State/country: New Hampshire USA
Date/Time: Every day since NA datacenter relocation
World: Excalibur
Frequency: Most of the day, worst during peak hours

My ping has gone from 18ms to 100ms, but the lag spikes are making the game entirely unplayable. Multiple duties have seen wipes or abandon votes because players are unable to predict and react to game mechanics. Being a healer is near impossible if I can't stay out of AOE and heal reactively!

THIS NEEDS TO BE ADDRESSED BEFORE STORMBLOOD LAUNCHES!

[Edanmelar]

Type of Issue/Feedback: Intense latency issues, resulting in FFXIV standing still for up to 45 seconds at a time
Name of your Internet Service Provider (ISP): Premium Choice Broadband
State/Country: Maine, USA
Date/Time: Immediately after the server move
World Name: Balmung
Frequency: When doing any content. Raids, Alexander, even dungeons and while moving around in the world.
Traceroute records: Tracert Results

[Lord_Dante]

Hello!

Type of Issue/Feedback: Ping problem after NA Realocation, from 190 to 330.
Name of your Internet Service Provider (ISP): Vivo
State/Country: Campinas - São Paulo / Brazil
Date/Time: Since migration of NA datacenters.
World Name: Behemoth
Frequency: Entire time

[Baragoth]

Hello,

Type of Issue/Feedback: ~200 ping before, after ~300
Name of your Internet Service Provider (ISP): Telecentro
State/Country: Buenos Aires - Argentina
Date/Time: After migration.
World Name: Lamia
Frequency: All the time since NA data center migration.
Traceroute records:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 69 ms 69 ms 56 ms 10.33.32.1
3 62 ms 67 ms 69 ms 10.242.2.161
4 75 ms 70 ms 70 ms telecentro.baires3.bai.seabone.net [195.22.220.33]
5 47 ms 66 ms 70 ms ae0.baires3.bai.seabone.net [195.22.220.32]
6 105 ms 98 ms 96 ms ae7.sanpaolo8.spa.seabone.net [195.22.219.17]
7 37 ms 36 ms 36 ms ntt-verio.sanpaolo8.spa.seabone.net [149.3.181.65]
8 191 ms 207 ms 209 ms ae-7.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.224]
9 244 ms 209 ms 209 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86]
10 271 ms 266 ms 263 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
11 271 ms 264 ms 276 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
12 270 ms 284 ms 286 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
13 278 ms 279 ms 279 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 281 ms 292 ms 293 ms 204.2.229.234
15 295 ms 293 ms 307 ms 204.2.229.9

Ty and Regards.

[Zevax]

Posting on the behalf of a friend from NY:

Type of Issue/Feedback: An increase from a consistent ~20 to anywhere from 80 to 130 ping depending on how much it spikes at the moment. Frequent disconnections in dungeons. Extreme clunkiness and inconsistency when using GCDs/oGCDs.
Name of your Internet Service Provider (ISP): Optimum online.
State/Country: Brooklyn/Manhattan, New York, USA.
Date/Time: Immediately after server move.
World Name: Faerie
Frequency: All the time since the server move.
Traceroute records: C:\Users\keise>tracert 204.2.229.234

Tracing route to 204.2.229.234 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms . [192.168.2.1]
2 8 ms 7 ms 8 ms 10.240.160.69
3 9 ms 12 ms 8 ms 67.59.229.165
4 11 ms 11 ms 11 ms ool-4353de14.dyn.optonline.net [67.83.222.20]
5 11 ms 9 ms 10 ms 451be06e.cst.lightpath.net [65.19.99.110]
6 11 ms 12 ms 10 ms 64.15.3.246
7 * * * Request timed out.
8 * * * Request timed out.
9 12 ms 27 ms 11 ms NTT-level3-90G.NewYork1.Level3.net [4.68.110.74]
10 14 ms 12 ms 11 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
11 97 ms 86 ms 87 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
12 86 ms 89 ms 85 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
13 105 ms 100 ms 98 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
14 104 ms 106 ms 103 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
15 103 ms 105 ms 104 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
16 104 ms 105 ms 102 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
17 111 ms 103 ms 105 ms 204.2.229.234

Trace complete.

[Raymos]

Been having this issue even before the relocation, at the very least, a week or two before it. Was hoping that relocation would have it fixed, but recently am getting disconnected or having frequent lag spikes until I'm disconnected from server. Beforehand, was never having issues with my ISP or my connection.

Type of Issue/Feedback: Frequent disconnection and lag spikes.
Name of your Internet Service Provider (ISP): Verizon Fios
State/Country: NJ, USA
Date/Time: Around early May.
World Name: Balmung
Frequency: Very often, mostly around day times.
Traceroute records: https://pastebin.com/UNnmHJMp

[chunnino]

Type of Issue/Feedback: High latency
Name of your Internet Service Provider (ISP): Virtua
State/Country: Rio de Janeiro / Brazil
Date/Time: after server move
World Name: Brynhildr
Frequency: always
Traceroute records

Rastreando a rota para 204.2.229.9 com no máximo 30 saltos

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Esgotado o tempo limite do pedido.
3 9 ms 10 ms 8 ms c91120c1.virtua.com.br [201.17.32.193]
4 11 ms 60 ms 8 ms c911001b.virtua.com.br [201.17.0.27]
5 8 ms 11 ms 9 ms embratel-T0-4-0-1-uacc03.rjoen.embratel.net.br [201.30.79.41]
6 15 ms 11 ms 10 ms ligtacao-H1-0-0-0-tcore01.rjoen.embratel.net.br [200.244.216.89]
7 118 ms 112 ms 120 ms ebt-BP1222-intl02.nyk.embratel.net.br [200.230.251.126]
8 129 ms 131 ms 129 ms ce-0-10-0-2.r08.nycmny01.us.bb.gin.ntt.net [129.250.202.185]
9 131 ms 128 ms 127 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
10 195 ms 202 ms 207 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 199 ms 202 ms 196 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
12 201 ms 200 ms 200 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 205 ms 204 ms 205 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 202 ms 202 ms 205 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
15 202 ms 202 ms 203 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 204 ms 203 ms 204 ms 204.2.229.234
17 204 ms 204 ms 205 ms 204.2.229.9

Rastreamento concluído.