Reporting Issues Resulting from the North American Data Center Relocation

[Kaonis]

Type of Issue/Feedback: Gone from ~30ms to ~90-100ms ping, game is noticeably less responsive, namely when trying to use multiple oGCD's between GCDs.
Name of your Internet Service Provider (ISP): Cincinnati Bell
State/Country: Ohio, USA
Date/Time: After server move
World Name: Adamantoise
Frequency: Every time I am logged in decreased response occurs.

[Kau]

Type of Issue/Feedback: Considerable increase in latency since North American server relocation, before averaging 180/190ms and jumping to 334/349ms
Internet Service Provider (ISP): Vivo Speedy (Telefonica)
State/Country: São Paulo/Brazil
Date/Time: from the early hours of the morning on the day the server was relocated, on 05/18/2017.
World name: Behemoth
Frequency: Occurs in all logins so far, since the day the server was relocated.
https://pastebin.com/myP4aWzw

[XaxaSterben]

Type of Issue/Feedback: have been kicked two times in the last hour. conuldn't log back in for 5-10 min
Name of your Internet Service Provider (ISP):charter
State/Country:mn/us
Date/Time: today 1:30-2:30
World Name:Coeurl
Frequency:2 time in the last hour.

[Daniolaut]

Hello, I have been having weaponskill clipping, 90002 errors, etc. here is the format:

Type of Issue/Feedback: 9002 error. Weaponskill clipping, constant "Disconnecting"/"Red circle next to name" all other players/monsters will stop moving as i continue to press weaponskill actions but do not proc steps in combos, or enemies not receiving debuffs that I apply, such as Disembowel, Wildfire, etc.

Name of your Internet Service Provider: Comcast

State/Country: TN/USA

Date/Time: Just about all day every day since about 2 days before the server relocation, and more consistently after the server relocation. I dont know why this issue only started just before the relocation, and then also now after the relocation. It makes no sense.

World Name: Malboro

Frequency: All day every day

Traceroute records:


"Tracing Route to 204.2.229.101 over a maximum of 30 hops

1.....1 ms.......1 ms.......<1 ms (Omitted)
2.....10 ms.....10 ms......10 ms (omitted)
3.....12 ms.....11 ms.......9 ms Te5-4-ur01.tn.malt.comcast.net [Omitted]
4.....18 ms......9 ms.......11 ms (Omitted)
5.....13 ms.....12 ms......11 ms te-3-1-ur01.tn.malt.comcast.net [Omitted]
6.....24 ms......26 ms.....21 ms be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
7.....21 ms......20 ms.....29 ms be-12495-pe03.1950stemmons.tx.ibone.comcast.net [68.86.85.194]
8.....22 ms......27 ms.....22 ms ae-19.a01.dllstx09.us.bb.gin.ntt.net [129.250.66.29]
9.....69 ms......68 ms.....68 ms ae-3.r10.dllstx09.us.bb.gin.ntt.net [129.250.3.245]
10....21 ms.....21 ms.....21 ms ae-0.r23.dllstx09.us.bb.gin.ntt.net [129.250.5.5]
11....60 ms.....59 ms.....59 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
12....69 ms.....69 ms.....70 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
13....65 ms.....63 ms.....65 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
14....76 ms.....76 ms.....77 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15....67 ms..... *.......... * ....204.2.229.234
16....72 ms.....62 ms.....65 ms 204.2.229.101

Trace complete.



I'm no expert, but to me, high ping, and packet loss right when it enters the area of the servers, is an indication the new server location has a very poor internet infrastructure? Meaning the Square-Enix location itself has a poor connection, or the surrounding area. Again i could be wrong.

I mean, i have below 25 ping with no packet loss until i enter the California area, and then i nearly triple in ping, and gain packet loss.

I thought it was my connection/my isp, but after running tracert, I feel its the servers/location itself.

[Mistletear]

Type of Issue/Feedback: Increase in latency due to server realocation. Jumped fro 130-160 to 215-240
Internet Service Provider (ISP): Net Virtua
State/Country: Alagoas/Brazil
Date/Time: Since the server realocation.
World name: Siren
Frequency: All time since the server realocation.

Since everyone is doing it, I'm inserting a tracert log to 204.2.229.83 as well.

Rastreando a rota para 204.2.229.83 com no máximo 30 saltos

1 1 ms <1 ms <1 ms ----
2 21 ms 16 ms 21 ms ----
3 11 ms 15 ms 13 ms ----
4 29 ms 57 ms 41 ms ----
5 45 ms 25 ms 27 ms ebt-G1-0-0-dist02.mco.embratel.net.br [200.244.169.197]
6 31 ms 30 ms 34 ms ebt-T0-0-2-0-tcore02.rce.embratel.net.br [200.244.40.190]
7 187 ms 193 ms 197 ms ebt-T0-10-0-1-tcore02.sdr.embratel.net.br [200.244.211.29]
8 175 ms 182 ms 198 ms ebt-T0-14-0-2-tcore02.bhe.embratel.net.br [200.244.211.252]
9 174 ms 173 ms 177 ms ebt-P0-8-2-0-intl02.nyk.embratel.net.br [200.230.220.98]
10 166 ms 143 ms 140 ms ce-0-10-0-2.r08.nycmny01.us.bb.gin.ntt.net [129.250.202.185]
11 144 ms * 158 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
12 210 ms 202 ms 204 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
13 208 ms 202 ms 224 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
14 202 ms 206 ms 206 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
15 224 ms 219 ms 218 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
16 218 ms 218 ms 238 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 214 ms 230 ms 218 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 219 ms 215 ms 218 ms 204.2.229.234
19 236 ms 216 ms 254 ms 204.2.229.83

Rastreamento concluído.

[RazJones]

Type of Issue/Feedback: Ping increased from 150 to 250-270 after Data Center relocation
Name of your Internet Service Provider (ISP): NET Virtua
State/Country: Maranhao - Brazil
Date/Time: After the Data Center relocation
World Name: Behemoth
Frequency: Every time
Traceroute

[Nioulan]

Type of Issue/Feedback: (What type of issue are you encountering? Be as detailed as possible!) Multiple disconnects. Ever since the end of the NA Data center relocations, I've been disconnecting multiple times throughout the day. While my ping has improved, my stability to the servers has decreased dramatically.

Name of your Internet Service Provider (ISP): Cox

State/Country: Arizona/United States

Date/Time: (When did the issue start happening, at what specific times does this issue arise, if any.) My constant server disconnects started happening on Wednesday, May 17th 2017 around 12 pm my time. Basically, as soon as I could log in once the NA data center relocation maintenance period has ended.

World Name: Gilgamesh

Frequency: (How often does the issue occur?) It would happen at the minimum of 7 times a day.

[Conando]

Type of Issue/Feedback: Enemy actions being finished before casting bar reaches the end, slight delay in own recast. Ping increased from 50 to 110 on average, with spikes up to 180. No noticeable packet loss, but 90ks still occur.
Name of your Internet Service Provider (ISP):Comcast XFINITY
State/Country: Massachusetts, USA
Date/Time: Started May 17th after the data center was re opened. Happens every time I play
World Name: Mateus
Frequency: At all times, it's consistent. It's never really better or worse.
Traceroute records (optional)

Tracing route to 204.2.229.89 over a maximum of 30 hops

1 6 ms 15 ms 5 ms 10.0.0.1
2 16 ms 12 ms 23 ms 96.120.66.205
3 18 ms 17 ms 19 ms 96.108.155.249
4 21 ms 29 ms 23 ms 162.151.113.93
5 30 ms 28 ms 34 ms be-7015-cr02.newyork.ny.ibone.comcast.net [68.86.90.217]
6 26 ms 33 ms 25 ms hu-0-12-0-1-pe02.111eighthave.ny.ibone.comcast.net [68.86.86.46]
7 23 ms 23 ms 26 ms 50.242.151.70
8 32 ms 23 ms 25 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
9 97 ms 93 ms 89 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
10 101 ms 96 ms 91 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
11 106 ms 104 ms 106 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
12 119 ms 112 ms 113 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
13 110 ms 114 ms 104 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
14 127 ms 108 ms 107 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 112 ms 109 ms 109 ms 204.2.229.234
16 106 ms 114 ms 108 ms 204.2.229.89

[Manitu]

Type of Issue/Feedback: Random ping from 160ms - 270ms w/ random packet loss (was 56 before move)
Name of your Internet Service Provider (ISP): Bell Aliant Fibe (150Mbps level)
State/Country: Halifax, Nova Scotia (Canada)
Date/Time: Immediately after server relocation
World Name: Hyperion
Frequency: All times, inconsistent pings

[Cordelia]

Type of Issue/Feedback: Very noticeable latency increase after server move (was likely around 20-30 ms before, jumped to 100ms+ after move, with it spiking up to 150-160).
Name of your Internet Service Provider (ISP): Comcast Xfinity
State/Country: New Jersey, USA
Date/Time: May 17th - Immediately following server relocation, and persisting still.
World Name: Hyperion
Frequency: Constant, with ping spikes worsening during prime time.
Traceroute:

Tracing route to 204.2.229.105 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Linksys.hsd1.nj.comcast.net [192.168.1.1]
2 14 ms 9 ms 8 ms 96.120.73.121
3 9 ms 10 ms 8 ms te-4-4-ur01.swedesboro.nj.panjde.comcast.net [68.86.212.69]
4 16 ms 18 ms 16 ms 96.108.142.5
5 18 ms 25 ms 18 ms be-33659-cr02.newyork.ny.ibone.comcast.net [68.86.90.21]
6 17 ms 16 ms 17 ms hu-0-14-0-0-pe02.111eighthave.ny.ibone.comcast.net [68.86.85.46]
7 40 ms 40 ms 38 ms 50.242.151.70
8 40 ms 39 ms 37 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
9 93 ms 94 ms 93 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
10 93 ms 92 ms 93 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
11 106 ms 105 ms 112 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
12 108 ms 108 ms 107 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
13 107 ms 108 ms 109 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
14 109 ms 115 ms 111 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 * 109 ms 109 ms 204.2.229.234
16 109 ms 109 ms 107 ms 204.2.229.105

Trace complete.