Reporting Issues Resulting from the North American Data Center Relocation

[Kireinamizu]

Type of Issue/Feedback: 220ms and beyond. Latency problems such as slow response to some actions randomly.
Name of your Internet Service Provider (ISP): Veloo Net
State/Country: Alagoas/Brazil
Date/Time: Right after the Data Center relocation
World Name: Behemoth
Frequency: At any time...

[Ozzie]

Type of Issue/Feedback: Ping spikes from ~120-140ms up to ~170-180 (Was ~60-70 pretty stable pre-relocation Video example showing the worst kind of spike

Name of your Internet Service Provider (ISP): Comcast

State/Country: Florida / US

Date/Time: Started happening frequently after maintenance and more severe after 5pm Eastern time

World Name: Leviathan

Frequency:Daily

Traceroute records: Traceroute

Pretty much same thing here

ISP: Frontier
State/Country: Illinois/NA
World: Balmung
Frequency: All the time, more noticeable in evenings. Makes healing unplayable Just to double check have no problems running World of Warcraft, FFXI, and Guild Wars 2.

Tracing route to 204.2.229.84 over a maximum of 30 hops

1 102 ms 1 ms 2 ms dslrouter.netgear.com [192.168.254.254]
2 17 ms 59 ms 20 ms adr01.bltn.il.frontiernet.net [74.42.148.202]
3 28 ms 17 ms 16 ms ae0---0.car02.bltn.il.frontiernet.net [74.42.151.53]
4 27 ms 23 ms 24 ms ae10---0.cor02.chcg.il.frontiernet.net [74.40.3.34]
5 21 ms * 20 ms ae1---0.cbr01.chcg.il.frontiernet.net [74.40.4.142]
6 137 ms 22 ms 27 ms xe-0.equinix.chcgil09.us.bb.gin.ntt.NET [206.223.119.12]
7 * 24 ms 22 ms ae-0.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.205]
8 88 ms 88 ms 88 ms ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
9 * 92 ms 93 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
10 92 ms 91 ms 91 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
11 * 94 ms 92 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
12 * 92 ms 91 ms 204.2.229.234
13 96 ms 93 ms 92 ms 204.2.229.84

[Cytea]

Hi!

I do not know what my ping was before the move, but I do know it is now between 170-190.
Type of Issue/Feedback: I seem to be having skill related issues. I use a skill and its not going being used properly (I press it and the skill goes to CD but I did not see any animation or any damage) or it is not registering that the skill has been used and have to press multiple times. Maybe its lag spikes?
Name of your Internet Service Provider (ISP): BT - Fiber optic. (British Telecom)
State/Country: UK
Date/Time: (When did the issue start happening, at what specific times does this issue arise, if any.) Date issue started: 17/05 (server move) time: 7pm BST onwards (british summer time) - it happens any time of day now, but this is when it started.
World Name: Malboro
Frequency: All the time now.

[Stinky_Weasel]

Type of Issue/Feedback: Ping was 35 average, 180 average at its worst with some packet loss. Every day's experience has been different, some ok, some where I have died due to random freezing due to packet loss.
Name of your Internet Service Provider (ISP):Comcast
State/Country: West Virginia / USA
Date/Time: After the server move
World Name: Sargatanas
Frequency: Daily
Traceroute records


Tracing route to 204.2.229.81 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Linksys01640 [192.168.1.1]
2 12 ms 8 ms 7 ms 96.120.62.9
3 8 ms 7 ms 7 ms te-0-1-0-0-sur02.steubenville.oh.pitt.comcast.net [69.139.166.101]
4 14 ms 13 ms 14 ms te-8-3-ur02.ross.pa.pitt.comcast.net [68.85.75.229]
5 20 ms 21 ms 21 ms be-7016-cr02.ashburn.va.ibone.comcast.net [68.86.91.25]
6 17 ms 19 ms 17 ms hu-0-11-0-4-pe07.ashburn.va.ibone.comcast.net [68.86.88.158]
7 37 ms 27 ms 23 ms ae-16.a02.asbnva02.us.bb.gin.ntt.net [129.250.66.49]
8 88 ms 89 ms 87 ms ae-69.r06.asbnva02.us.bb.gin.ntt.net [129.250.5.193]
9 20 ms 19 ms 18 ms ae-2.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.132]
10 84 ms 85 ms 83 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
11 88 ms 88 ms 89 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
12 88 ms 87 ms 88 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
13 95 ms 90 ms 89 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 89 ms 87 ms 87 ms 204.2.229.234
15 88 ms 99 ms 89 ms 204.2.229.81

Trace complete.

[KebGuardian]

Type of Issue/Feedback: Unstable connectivity to FF servers. Lag spikes causing missed skills, teleporting players, and occasionally full game freeze which then catches up a few seconds later. See frequency below, but I've been running a ping to the server 204.2.229.100 and will normally see packet loss when I'm having issues, but starting last night it looked fine in pings but I still had issues once I was in a feast game with the above lag related problems. Very frustrating. In testing I see no problems on the comcast side, only once I get into the NTT network either in ashburn or further west. I should also note during these times my ping will go up from the normal 90ms to 120ms and varies around there.

Name of your Internet Service Provider (ISP): Comcast

State/Country: Maryland, USA

Date/Time: After server move, most issues in evenings.

World Name: Leviathan

Frequency: It's happening every night but only in short bursts of maybe 10-30 minutes at a time. I normally don't notice until I'm in instanced content then shortly after I'm out it settles down. It's making PVP very difficult and will make raid terrible come stormblood.

Traceroute records: (removed first 3 hop locations)

Tracing route to 204.2.229.100 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms
2 8 ms 8 ms 8 ms
3 9 ms 8 ms 10 ms
4 11 ms 10 ms 10 ms ae-43-0-ar01.capitolhghts.md.bad.comcast.net [68.85.115.250]
5 15 ms 13 ms 13 ms be-33657-cr02.ashburn.va.ibone.comcast.net [68.86.90.57]
6 12 ms 12 ms 11 ms hu-0-10-0-1-pe07.ashburn.va.ibone.comcast.net [68.86.83.70]
7 40 ms 42 ms 40 ms ae-16.a02.asbnva02.us.bb.gin.ntt.net [129.250.66.49]
8 84 ms 83 ms 82 ms ae-69.r05.asbnva02.us.bb.gin.ntt.net [129.250.5.191]
9 11 ms 51 ms 15 ms ae-8.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.23]
10 84 ms 85 ms 86 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
11 89 ms 89 ms 91 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
12 89 ms 93 ms 88 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
13 89 ms 89 ms 90 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 89 ms 89 ms * 204.2.229.234
15 94 ms 90 ms 95 ms 204.2.229.100

[ReverieReinheart]

Type of Issue/Feedback: Large increase in ping times (minimum is now in the 80ms range up from 30-40ms), up to 120-150ms during prime times with packet loss (making game difficult to play). Character rubberbanding, and cooldown and macro lags. It all largely exists within the NTT backbone hops (WTFast alleviates the issue by avoiding NTT, and keeps ping at a steady 80-85ms with little to no packet loss or lags).

Name of your Internet Service Provider (ISP): Comcast

State/Country: New Jersey, USA

Date/Time: After server move, the problem is at it worst at night during prime times (from 8pm to past 12 am EDT, which my raid time when my group picks up again is from 10 pm to 12 am EDT).

World Name: Balmung

Frequency: It's happening all day, and especially every night, with large bursts of maybe 10-30 minutes at a time during the prime time windows.

Tracing route to 204.2.229.82 over a maximum of 30 hops (removed personal IP addresses on first two hops).

1 <1 ms <1 ms <1 ms
2 9 ms 8 ms 8 ms
3 9 ms 15 ms 9 ms xe-5-3-0-sur02.turnersville.nj.panjde.comcast.net [68.86.212.201]
4 8 ms 16 ms 9 ms ae-0-0-sur01.turnersville.nj.panjde.comcast.net [68.86.152.26]
5 17 ms 9 ms 9 ms be-11-ar03.audubon.nj.panjde.comcast.net [68.85.63.57]
6 16 ms 14 ms 14 ms be-33659-cr02.ashburn.va.ibone.comcast.net [68.86.94.97]
7 13 ms 13 ms 13 ms hu-0-11-0-2-pe07.ashburn.va.ibone.comcast.net [68.86.83.2]
8 176 ms 116 ms 127 ms ae-16.a02.asbnva02.us.bb.gin.ntt.net [129.250.66.49]
9 * 118 ms 116 ms ae-69.r05.asbnva02.us.bb.gin.ntt.net [129.250.5.191]
10 103 ms 120 ms 111 ms ae-8.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.23]
11 * 114 ms 114 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
12 117 ms * 116 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
13 117 ms 117 ms 118 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
14 117 ms 126 ms 116 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 * 119 ms 119 ms 204.2.229.234
16 117 ms 118 ms * 204.2.229.82
17 118 ms 116 ms 118 ms 204.2.229.82

This tracert is from 11 pm EDT, the laggy hops are from hop 8 onward with packet loss/timeouts and all of them are within the NTT backbone. But even during the day, it is more laggy than it likely should be. When WTFast keeps the ping at a steady 80-85ms, the game is extremely playable (as if we never left the montreal data center). Without it, the game is fairly laggy and bard is very difficult to play properly. (I really would like to not have to pay an additional $10 a month to keep playing the game the way I always have).

[MajinkenSouga]

Type of Issue/Feedback: Ping went up since the datacenter move, mudras and double weaving abilities on jobs like Machinist and Ninja don't feel as smooth as before. I have to use a VPN just so my damage doesn't suffer in parties.

Name of your Internet Service Provider (ISP): AT&T Uverse

State/Country: Florida (Miami)/United States of America

Date/Time: Started as soon as the North American datacenter move was complete

World Name: Exodus

Frequency: Everytime I connect to the North American datacenter

Traceroute records:

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms dsldevice.attlocal.net [192.168.1.254]
2 * * * Request timed out.
3 24 ms 22 ms 22 ms 99.167.141.148
4 22 ms 22 ms 22 ms 12.83.70.37
5 42 ms 31 ms 26 ms 12.122.155.169
6 28 ms 24 ms 43 ms 192.205.35.118
7 107 ms 107 ms 107 ms ae-7.r04.miamfl02.us.bb.gin.ntt.net [129.250.2.202]
8 57 ms 40 ms 38 ms ae-3.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.110]
9 53 ms 52 ms 52 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86]
10 408 ms 153 ms 134 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
11 112 ms 112 ms 369 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
12 112 ms 112 ms 112 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
13 114 ms 114 ms 114 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 134 ms 135 ms 150 ms 204.2.229.234
15 111 ms 155 ms 115 ms 204.2.229.9

[Laigerick]

Type of Issue/Feedback: Ping has increased from 40-50ms to 80-100ms since the NA Data Center Migration, making double-weaving oGCD abilities and Mudras on NIN almost impossible to perform without clipping GCD timers.

Name of your Internet Service Provider (ISP): Spectrum (Previously known as Time Warner Cable)

State/Country: North Carolina, USA

Date/Time: The issue with increased latency began as soon as the NA Data Centers went live following their migration on May 17th, 2017.

World Name: Gilgamesh

Frequency: The increased latency is consistent, and spikes when in activities or zones with numerous other players

[Aled]

Type of Issue/Feedback: Increase in ping from ~70ms (old data center) to ~130ms (new data center); difficulty using oGCD abilities effectively
Name of your Internet Service Provider (ISP): Charter/Spectrum
State/Country: Florida, USA
Date/Time: Wednesday, May 17, 2017
World Name: Cactuar
Frequency: Constant

[Deufont]

Type of Issue/Feedback: Higher Ping to the new server location. Routing seems to be badly optimized.
Name of your Internet Service Provider (ISP): Cogeco
State/Country: Ontario, Canada
Date/Time: Wednesday May 24th
World Name: Behemoth
Frequency: Always. Latency is noticeable during combat. Which, to me, seems strange when my ping is <100ms
Traceroute records:

Before Server Move:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 9 ms 10 ms 11 ms 241-8-226-24.rev.cgocable.net [24.226.8.241]
4 12 ms 12 ms 11 ms 10.0.18.29
5 80 ms 12 ms 13 ms xe-7-1-0.bar1.Buffalo1.Level3.net [4.28.234.1]
6 127 ms 122 ms 123 ms ae-2-12.bear1.Montreal2.Level3.net [4.69.203.129]
7 31 ms 32 ms 37 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
8 * * * Request timed out.
9 34 ms 25 ms 26 ms 192.34.76.2
10 24 ms 25 ms 24 ms 199.91.189.234
11 24 ms 26 ms 26 ms 199.91.189.93

After Server Move:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 10 ms 9 ms 9 ms 241-9-226-24.rev.cgocable.net [24.226.9.241]
4 10 ms 10 ms 11 ms 10.0.18.5
5 11 ms 11 ms 10 ms te0-0-1-7.rcr21.yhm01.atlas.cogentco.com [38.122.17.17]
6 20 ms 19 ms 20 ms be2762.ccr22.alb02.atlas.cogentco.com [154.54.5.142]
7 22 ms 21 ms 21 ms be2916.ccr42.jfk02.atlas.cogentco.com [154.54.41.62]
8 22 ms 23 ms 21 ms be2057.ccr21.jfk10.atlas.cogentco.com [154.54.80.178]
9 22 ms 21 ms 22 ms ae-13.r08.nycmny01.us.bb.gin.ntt.net [129.250.8.145]
10 27 ms 21 ms 21 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
11 77 ms 81 ms 77 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
12 78 ms 107 ms 78 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
13 93 ms 90 ms 92 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
14 95 ms 97 ms 95 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
15 95 ms 95 ms 96 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
16 95 ms 95 ms 95 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
17 96 ms * 94 ms 204.2.229.234
18 95 ms 95 ms 96 ms 204.2.229.9