I submitted an in game request for replacement due to the fact when I used the rewards one it didn't properly work. It did change the race of my character but did not allow me to customize it. I then tried to use the aesthetician to see if that worked but it didn't. so I replied back to in game request and they said to submit it here in the bug forum. The reply said to post in this forum So I have and was moved to insufficient information. what information is needed? I used the fantasia with my inventory emptied and in the Inn. I logged out and when I logged back in I was only able to edit the race not color skin character build horns scales nothing. So I then attempted to use the aesthetician and that would only allow hair and facial tattoos but not character customization as if I was creating a new character like I thought the font of fantasia was supposed to do.