Fatal DirectX Error 11000002

[GayFox]

You're wrong . It's dx11 error with FFXIV code does not necessary means that occurr with other games .
Which is you card ? I specifically said 80°c for high end gpu . 3rd party manufacturer cards like mine has more tolerance , maybe yours support less than mine.

Try to low your temps as much as you can .

[Basso]

Its not a temperature issue...
i can assure you that.......

i monitoring this stuff all day, and the error even happens when the gpu is almost ice cold, on the other side i played for hours sometimes with it being hot as fuck....

[Applesnap]

Just to add another set of information to this problem, I also have it occurring randomly. For the majority of cases, it will happen without warning: in a settlement, at dungeon bosses, checking my retainer ... the list goes on. As someone else mentioned, it started to happen around the release of the last major patch. I'm honestly not sure what else we can do to fix it.

There is one single occasion where the error wasn't random and that's the firebird cutscene in Idyllshire, when you're talking to the Wandering Minstrel. When I tried to hand in this quest it would crash at the exact same point, three times in a row. Eventually just gave up and had to skip the cutscene, then went to get my firebird whistle and forgot about it.

Another thing to note is that after I get the error, the AMD Control Centre / Catalyst software will also crash and has to be reloaded. This leads me to believe it's a software issue and there's some kind of conflict between the drivers and FFXIV itself. I run every other game on this system at maximum or ultra settings and this is the only one I have an issue with.

We really need a fix from whoever's responsible because I don't want to be dodging this issue in Stormblood. Please?

[Basso]

i tested to limit the frame rate the last days, while it did not solve the problem, it at least seems to me that i runs a little bit more stable when i limit it to 60 or 30 fpds instead of playing with 100FPS.
might be worth a shot for you to try.

[FaileExperiment]

To add to this, I am seeing this issue repeatedly in the last few weeks.

My PC:
Intel Core i5-4690k
AMD Radeon R9380, software version 17.5.2
8GB memory
Using dx11 mode in ffxiv
Windows 10

Now I did turn of Game Mode, and that seems to have stopped the crashes from occurring every few minutes to maybe once an hour. This really needs to be fixed.

[Ilorin_Lorati]

The last stable (in FFXIV, obviously) drivers I had with my AMD card were 17.2.1, so people that can revert back may want to attempt downloading and installing them. I cannot anymore, as I'm running a 580 now and those drivers don't support this card.

FWIW, here's my specs:

Processor: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
Memory: 16384MB RAM
GPU: MSI RX 580 8 GB
FFXIV in DX11, Win 10 Creators Update (Game Mode off)

I'm additionally getting a peculiar error with terrain, which may shed some light of its own on the issue. It's intermittent, but tends to be followed up quickly by the crash:

This, for example, is Aurum Vale. It happened about halfway through the run. About 5 minutes later, it crashed with our favorite DX error (I was tanking and didn't take the time to relog).

If I was getting errors in any other game, I'd be more concerned - but this just happens in 14. Even much more demanding games run stable for me for hours and sometimes even whole days.

[FaileExperiment]

Any updates, SE? Given that this is a technical support forum, I was hoping someone could get back to us with some technical support...

[misterwuggles]

Yeah I'm having this issue as well with--surprise--an R9 380. Started immediately after 3.3 or 3.4. Don't remember which since I was winding down for a break. Got a couple crashes but kind of shrugged it off since I was unsubbing for a bit. Came back a few days ago and it's been crashing constantly at random times. Thought maybe it was VRAM or something since it seemed to happen frequently in larger groups but it's also happened in 4 man content or in a Chocobo race or just while AFK.

I have 0 issues with any other game or function with my computer and I don't touch my driver unless the patch notes specifically mention a game I have poor performance or issues with, which they haven't for some time. This means the issue cropped up specifically after an FFXIV update, not a driver update. Though to be fair it could have also been a Windows 10 update, but I've seen reports of the issue on Windows 7 as well so I still lean towards it being from something done by SE. Played with no issue with an R9 270 then an R9 380 from launch to 3.3/3.4. I'm pretty sure either SE or AMD could fix it and it does suck that AMD isn't doing anything about it, but I'm going to direct more of my annoyance towards SE based on what I'm reading and what I've personally experienced.

Tried every dang driver--with clean uninstall in safe mode--people on Forum/Reddit reported as helping, tried underclocking since some guy said that helped, tried tweaking AMD options and in-game options. Nothin'. Dx9 has some annoying jittering that I don't feel like fixing since I'm so fed up with trying to fix Dx11 so I don't even know if that would work though I get the feeling it would since that seems to be what most folks report. Guess that's what I should do since SE doesn't seem to want to address it unless Stormblood fixes it, but not going to hold my breath there.

[Kalsoa]

So, today, I've crashed 5 times in 2 and a half hours due to this error. Before, it was just maybe once every couple hours, though often, there were no crashes at all. Today, I can't even get a single dungeon done. SE, pleeeeease give us some support here.

[Ephemeris]

I am in the same situation. I am playing with DX9 for now, but as you said it has strange jitters and crashes too after 30-60 minutes when zoning into cities with a lot of players (Limsa/Idyllshire).

DX11 just crashes randomly. Could be 5, could be 20 minutes. No other games (MMOs included) have this issue.

This needs to be fixed ASAP. It will make Stormblood unplayable and is the reason I'm holding off purchasing it (or renewing my sub at all).