Fatal DirectX Error 11000002

[misterwuggles]

I have an R9 380x in my old build that suffered the same error and I fixed it by doing a clean uninstall of drivers with DDU and reverting to the 16.11.5 driver and turning off windows automatic driver update and my old build has no issue running FFXIV in DX11 until they sort the problem in an updated drivers.

Yeah I did the same recently and I've been okay for 3 solid days and counting. I expect it to still crash at some point, but it's probably stable enough to play. My issue was I underestimated just how persistent Windows 10 is with updating your drivers in the background so that's KEY. If you're trying to use an old AMD driver like 16.3.2--which is the version in which they fixed this issue back during HW--Windows is going to apply a newer version if it has it. You might be able to cut out some steps but this is basically what I did:

1. Delete your Windows store driver. Mine was from April 2017 so anything older was being replaced with this without any notification or restart required.
2. Set Windows to not include drivers with Windows Update in group policy.
3. Switch Device Installation Settings to not update stuff automatically.
4. Do a clean uninstall of existing drivers with DDU/AMD Cleanup in safe mode.
5. Re-install 16.3.2 drivers (or something else from this era if you think something is going to be more stable) and restart.
6. Give it some time and restart again just to make sure Windows 10 isn't installing a newer driver.

I included all the details of what I experienced in my ticket with AMD so hopefully that'll help get the fix into a newer driver. AMD's support while they didn't actually fix anything actually seemed to have read my email and had a good suggestion (to try 16.3.2 which specifically fixed this issue in HW). SE's support on the other hand gave me a list of generic things to try that I already tried and specifically detailed in my original email then closed the ticket. I'm going to say if you can't get it working with old drivers you're just going to have to wait for the fix to make it into a new one because SE doesn't really give a hoot.

[PriestBelmondo]

Yeah I did the same recently and I've been okay for 3 solid days and counting. I expect it to still crash at some point, but it's probably stable enough to play. My issue was I underestimated just how persistent Windows 10 is with updating your drivers in the background so that's KEY. If you're trying to use an old AMD driver like 16.3.2--which is the version in which they fixed this issue back during HW--Windows is going to apply a newer version if it has it. You might be able to cut out some steps but this is basically what I did:

1. Delete your Windows store driver. Mine was from April 2017 so anything older was being replaced with this without any notification or restart required.
2. Set Windows to not include drivers with Windows Update in group policy.
3. Switch Device Installation Settings to not update stuff automatically.
4. Do a clean uninstall of existing drivers with DDU/AMD Cleanup in safe mode.
5. Re-install 16.3.2 drivers (or something else from this era if you think something is going to be more stable) and restart.
6. Give it some time and restart again just to make sure Windows 10 isn't installing a newer driver.

I included all the details of what I experienced in my ticket with AMD so hopefully that'll help get the fix into a newer driver. AMD's support while they didn't actually fix anything actually seemed to have read my email and had a good suggestion (to try 16.3.2 which specifically fixed this issue in HW). SE's support on the other hand gave me a list of generic things to try that I already tried and specifically detailed in my original email then closed the ticket. I'm going to say if you can't get it working with old drivers you're just going to have to wait for the fix to make it into a new one because SE doesn't really give a hoot.

How does one stop windows 10 from updating drivers?

[HeavensHell]

How does one stop windows 10 from updating drivers?

1. Right click your start button and select system
2. On right hand side select system info
3. In system info tab on left hand side select advanced settings
4. In system properties tab select the hardware tab
5. In hardware tab select device installation settings
6. In device installation settings select the option "No Let me choose what I do" when you select that then it should bring up more options that check mark the box "never install drivers from windows update" and then it should be off.

If your drivers do manage to get overwritten just right click start and click device manager and go to your display adapter right click it go to properties then on the next tab go to driver then select rollback and it will rollback to the previous installed driver

[PriestBelmondo]

1. Right click your start button and select system
2. On right hand side select system info
3. In system info tab on left hand side select advanced settings
4. In system properties tab select the hardware tab
5. In hardware tab select device installation settings
6. In device installation settings select the option "No Let me choose what I do" when you select that then it should bring up more options that check mark the box "never install drivers from windows update" and then it should be off.

If your drivers do manage to get overwritten just right click start and click device manager and go to your display adapter right click it go to properties then on the next tab go to driver then select rollback and it will rollback to the previous installed driver

Thanks for the step by step was very helpful. Though when i clicked No it didnt bring up other boxes to check. Hope that's ok otherwise windows is going to keep updating the driver i assume?

[HeavensHell]

Thanks for the step by step was very helpful. Though when i clicked No it didnt bring up other boxes to check. Hope that's ok otherwise windows is going to keep updating the driver i assume?

Yeah should be off sounds like you have the creator update installed which has dumb down some of the stuff and consolidated others I've been delaying the update myself.

[Metatime]

Thanks for the step by step was very helpful. Though when i clicked No it didnt bring up other boxes to check. Hope that's ok otherwise windows is going to keep updating the driver i assume?

Same no box appeared for me too but I appreciate the tip HeavensHell

[Filiffo]

This afternoon, i tried uninstalling the drivers and reinstalling the 16.3.2 ones, but sadly it didn't work at all for me. I only hope they'll fix this issue, the game is nearly unplayable for me. It'll keep crashing with "Fatal error ecc." or some dx11 errors.

[misterwuggles]

This afternoon, i tried uninstalling the drivers and reinstalling the 16.3.2 ones, but sadly it didn't work at all for me. I only hope they'll fix this issue, the game is nearly unplayable for me. It'll keep crashing with "Fatal error ecc." or some dx11 errors.

I feel like it'll probably still be different for everyone but give this a try:

1. Right click Start menu and click Device Manager.
2. Expand Display Adapters and right click your GPU and go to properties.
3. Go to Drivers tab and make sure it says 3/21/16 for date and 16.150.2211.0 for version.

If your info is different you probably have a newer driver in your Windows store folder from a previous update it may be overwriting it--that's what it would be with the 16.3.2 driver. You can also check by running DxDiag and looking at the Main Driver on the Display tab--it'll point at the system32 folder if it's using a Windows driver. If your Windows 10 is Anniversary or higher you should be able to roll back the driver to your 16.3.2 version.