Fatal DirectX Error 11000002

[Orlet]

Unlike the "super helpful" SE support, AMD support has been nothing but helpful. Earlier today user amdmatt has posted a reply that they have managed to recreate the issue with their internal engineer team, and will start working on a fix. So hang in there guys, it's coming (hopefully).

For the nVidia product users I highly recommend posting this on their support boards as well. You never know, they might fix it as well.

It's still sad that game bugs have to be patched out by the graphics drivers engineers, not the original developers of the game...

[misterwuggles]

Unlike the "super helpful" SE support, AMD support has been nothing but helpful. Earlier today user amdmatt has posted a reply that they have managed to recreate the issue with their internal engineer team, and will start working on a fix. So hang in there guys, it's coming (hopefully).

For the nVidia product users I highly recommend posting this on their support boards as well. You never know, they might fix it as well.

It's still sad that game bugs have to be patched out by the graphics drivers engineers, not the original developers of the game...

Oh wow that's awesome. Honestly even if they don't fix it I just want confirmation that it definitely isn't something I can fix. I put in a support ticket with AMD last week and included as much information as possible so I'm hoping they just finally hit enough complaints for it to be worth looking into. Haven't heard back yet though. Was this just a response to your ticket or was it posted anywhere?

[Operatech]

Hi,
Same error DirectX, I have a R9 380, this is really annoying. I cant' play for a long time. Sometimes there are lot of freezes and sometimes a crash and go to desktop.

Please, do something.

[kite384]

I have this fatal direct x error on directx11 too and its very annoying its been like this for 1-2 months for me can only play in directx9
pls fix

[SuPeRSoNiCsg]

Hey Guys,

I'm having the same issue "Fatal DirectX Error 11000002" for Weeks now.
Unfortunately I don't have a solution to offer,
but I'm writing to support this Thread,... maybe... someone of Importance is reading this.

I tried a few things mentioned in this and other Threads.


I've had the error with the following setup:

Graphic: (msi) AMD Radeon R9 380
CPU: Intel Core i5 760 2.8 GHz
MB: ASRock P55 Extreme
Ram: 12 GB Kingston HyperX Ram

Windows 10 Pro 64-Bit Version 10.0.15063 (now Creator, but also with Pre-Creator Update)
Latest Radeon Software 17.6.1 and a few older ones

_______________________________
- I did a clean Windows installation to solve the Problem (didn't help...)
- I did not change any Hardware lately
- I'm not having any problems with other Games
_______________________________

Hopefully this Error is fixed with the Stormblood release (fingers crossed)



btw: If someone of Importance is reading this:
It would be nice to get some response from Square-Enix or an community manager in an support forum.
I'm used to better support from other official forums, like in Guild Wars 2 or World of Warcraft.

English is not my native language, so please excuse any misspellings and grammatical errors.

Thank you and have a nice day

UPDATE:

The Game seems to run stable for 2 days now. Maybe it's fixed with the following things I did. "I hope I don't summon the Error again with this post... "

- I bought Stormblood and tried playing with no driver updates -> got the same error + freezing ingame and while closing the game
then I did the following:

- don't know if it's important, but first I disabled automatic Updates in Windows 10
- clean uninstall of old drivers
- downloaded and installed the "Radeon Software Crimson Edition with AMD Gaming Evolved App"
On the right side: http://support.amd.com/de-de/downloa...%2010%20-%2064
it's the Radeon Software Version 16.10.1

- after that I uninstalled every overlay app, like Raptr, Overwolf and some Videocapture software, which came with the drivers I think

-> Game runs fine in dx11 mode till now!

[TWC1971]

Hi,

I was playing quite happily all day yesterday and prior to that with no issues. This morning I log on and I get a directx error 1000000 I have tried everything from directx9 to video drivers. The game just won't let me play. As I say all I do was switch off the pc last night and turn it back on today.

I have copied my specs here, really don't know what else to try, gutted as was just about to get lvl 50


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Tony\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F7
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16271.086MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18703.086MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 116.423GB SYSTEM_FREEDISC_SPACE 19.017GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.016GB SYSTEM_FREEDISC_SPACE 1328.414GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon R9 200 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67B1)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4073.469 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8135.543 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.19.0162.0004
SYSTEM_GRAPHICS_DRIVER_DATE 4/24/2017 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
0.0
SYSTEM_GRAPHICS_PIXEL_SHADER 0.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_NO_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2160 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4624
SYSTEM_GRAPHICS_DRIVER_DATE 3/8/2017 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9939D1F0-F969-4900-A481-329F2FA6C476}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7076
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/29/2013 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D84C926A-64D1-4C20-8BE6-76A8E5D05584}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7076
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/29/2013 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE0488B0-ECF9-11E5-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE0488B0-ECF9-11E5-8002444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE0488B0-ECF9-11E5-8003444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE0488B0-ECF9-11E5-8004444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Fatal DirectX Error 11000002 - Reply to Topic - Google Chrome
Windows Shell Experience Host


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\CCXProcess.exe 000017BC
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\libs\node.exe 00003110
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C:\Program Files (x86)\Citrix\ICA Client\redirector.exe 00000418
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C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe 000032E4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002988
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Safe Kids 1.0.0\safekidsui.exe 000025E4
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c:\windows\system32\svchost.exe 00002EF0
c:\windows\system32\taskhostw.exe 0000201C

[Basso]

Unlike the "super helpful" SE support, AMD support has been nothing but helpful. Earlier today user amdmatt has posted a reply that they have managed to recreate the issue with their internal engineer team, and will start working on a fix. So hang in there guys, it's coming (hopefully).

For the nVidia product users I highly recommend posting this on their support boards as well. You never know, they might fix it as well.

It's still sad that game bugs have to be patched out by the graphics drivers engineers, not the original developers of the game...

anything new from the amd support ?

[Spambot]

anything new from the amd support ?

no but what they said last time, they recreated the issue and are trying to fix it while saying: "Please check the Resolved Issues section of the release notes of a future driver release for confirmation that the issue has been resolved."

so yeah. personally i upgraded from 380 to 1080 and has been stable ever since

[Airinya]

I'm also having this issue, constantly. It's quite frustrating and makes the game pretty much unplayable.

[Metatime]

Unlike the "super helpful" SE support, AMD support has been nothing but helpful. Earlier today user amdmatt has posted a reply that they have managed to recreate the issue with their internal engineer team, and will start working on a fix. So hang in there guys, it's coming (hopefully).

For the nVidia product users I highly recommend posting this on their support boards as well. You never know, they might fix it as well.

It's still sad that game bugs have to be patched out by the graphics drivers engineers, not the original developers of the game...

Wow really? I posted my issue on the amd tech support and they say just to use dx9 and I told them dx9 isn't going to be supported in the future and I bought a dx11 card to use dx11 on. I didn't get a response after that lol

Do you have a link to what they say to you?