[Dev question] Do you know about the player devision in palace of the dead?

[Meraii]

I think the problem here is that many forum goers seem to have it in their head that everyone who plays the game should automatically know everything.
If her friend was fairly new to MMOs and Dispel simply wasn't a word they had encountered before, then of course she's going to get confused and panic. If the person who is asking for that dispel then starts screeching and spamming and being agressive then yes, that is an issue.
It's not hard to have basic manners/communication skills:

1: Dispel!
2: what?
1: Use Leeches on me.

vs

1: Dispel!
2:what?
1: LEECHES LEECHES LEECHES LEECHES LEECHES LEECHESLEECHES LEECHES LEECHES LEECHES LEECHES LEECHES LEECHES LEECHES LEECHES LEECHES LEECHES -

It has nothing to do with whether the word means this or that. If someone does not know, then they don't know.
Tthe first few times I did dungeons and I saw 'lb' pop up, I had no clue what that meant. It seems obvious now of course, but you can't just blame and insult someone for not already knowing everything.