It seems I've been hacked. What now?

[Riardon]

Start using the software token. Easy to set up on any phone and your accounts are safer. I think SE should promote the use of it more. Most people don't even know about its existence or how it works and why you have to use it.

[ErikMynhier]

For what it's worth, if they do a roll back hit me up in game and I'll do what I can to help you get back up to speed.

Here, here, the RWings will help out too if needed.

[Dustytome]

Do a thorough check on your computer as well for anything running in the background, viruses, rootkits, malware, etc. It may just be a matter of them getting your email account information from a website getting hacked or something, but if not you may want to consider backing up important files and reformatting (extreme nuke option). Also if you use the same passwords for things, stop doing that.

[Ririta]

Thanks for the answers everyone

I'll adhere to what others have said already. Security token, I use it for every game now.

I'll start using one too once I get this sorted out, and make sure to not use the same email that I use for other things just to be sure

[Ririta]

This s huge headache compared to Blizzard's "call and you're done in 15 mnutes"

So I tried to get with another rep. Seems like I'll simply be unable to play anymore.

[Kuutamo]

I was hacked on wow and had to provide all the same things square are asking for to prove identity

[Ririta]

I was hacked on wow and had to provide all the same things square are asking for to prove identity

I didn't have even login access to WoW and never had to send in a photo. One call it was done.

Trying to get a rep more willing to help but honestly seems like I'm done with FFXIV, I'm stressed enough with IRL.

[Lexia]

This s huge headache compared to Blizzard's "call and you're done in 15 mnutes"

While I never played WoW i would think the process would take more then 15 minutes if claiming your account was hacked especially if you don't know/have the information needed to prove your identity.

I didn't have even login access to WoW and never had to send in a photo. One call it was done.

Trying to get a rep more willing to help but honestly seems like I'm done with FFXIV, I'm stressed enough with IRL.

Honestly I would say there some lack of security then not more which I not a good thing.

[Dustytome]

I didn't have even login access to WoW and never had to send in a photo. One call it was done.

Trying to get a rep more willing to help but honestly seems like I'm done with FFXIV, I'm stressed enough with IRL.

It looks like there's some confusion as to the email address, the rep never said it has to be from the address used. You just need to email CS at the email address they gave you with a scan of a valid ID that matches the account information as well as the ticket number for reference.

[Khemorex]

oh that sux , hope u can get it fixed , also always use different passwords for your accounts and emails