I started my account during the last free time period and since then I have subscribed and purchased the main game and Heavensward. I have plenty of levels and have completed the quests to unlock both Ninja and Bard but the guild masters will not offer me the quests. I did find where if you were in the 14 day trail period you would have to purchase the game to unlock that ability which I have. The purchasing system (not Steam) has let me purchase and register Heavensward but the Realm Reborn code will not work as my account settings show already purchased. I have put in a ticket and was given the form letter of go to the forums. I believe this could be fixed if Mog Station would let me use my registration code but when I put in the code I have received it says invalid.