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  1. #1
    Player Rinoa_353's Avatar
    Join Date
    Feb 2016
    Location
    Shirogane - Minaa/Lavender Beds - Rinoa
    Posts
    647
    Character
    Minaa Mihgo
    World
    Seraph
    Main Class
    Dancer Lv 100
    Not sure if you misunderstood me, the code redeemed on that site but it didn't send me the Mogstation codes after waiting for nearly 48 hours when it said within 24 hours. So after contacting SE, the rep told me that was a common problem that many have called about lately. The SE Rep told me to contact Amazon again and get them to send me a new generated code. So after half a day, Amazon sent me all three Mogstation codes now and I'm finally getting somewhere. However, the new problem is that I was able to redeem the Eastern outfit code through the Mogstation but when I try to redeem the codes for both the cloud mount and LNC staff, I get this error..... I went to the mail Moogle in game and was only able to get the Eastern Outfit but did not see the other items..... This is beginning to be frustrating after being so patient so far.....

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  2. #2
    Player
    Dustytome's Avatar
    Join Date
    Aug 2015
    Posts
    2,707
    Character
    Fox Briarthorn
    World
    Sargatanas
    Main Class
    Culinarian Lv 100
    Quote Originally Posted by Rinoa_353 View Post
    Not sure if you misunderstood me, the code redeemed on that site but it didn't send me the Mogstation codes after waiting for nearly 48 hours when it said within 24 hours.
    Yeah some people had issues with it not sending the email or not receiving it and actually had to re-enter it multiple times before their codes got sent out, or had to try alternative email addresses, but they got you a working code at least it seems.

    Quote Originally Posted by Rinoa_353 View Post
    However, the new problem is that I was able to redeem the Eastern outfit code through the Mogstation but when I try to redeem the codes for both the cloud mount and LNC staff, I get this error.....
    Don't know if you got this sorted already or not, but you might try going through and deleting all your old read/opened moogle mail and then there should be an option at the top of the mail interface to retry mail delivery. If that doesn't get you your items then I would contact SE support.
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  3. #3
    Player Rinoa_353's Avatar
    Join Date
    Feb 2016
    Location
    Shirogane - Minaa/Lavender Beds - Rinoa
    Posts
    647
    Character
    Minaa Mihgo
    World
    Seraph
    Main Class
    Dancer Lv 100
    I got it resolved, it turns out Amazon sent me duplicate codes of the Eastern Attire for all three codes. I called SE and they told me to contact Amazon for new codes again but Amazon sent me the same duplicate codes I already had, so I had to call back SE. So after contacting SE, they gave me a new code to redeem for the entire set of codes and it worked this time. Then a few hours after redeeming my codes given by SE, Amazon sends me a new code and it turns out it's for a full set as well. So now, I have three extra Eastern Attire codes from the first Amazon mistake along with an extra Eastern Battle Staff and Cloud mount code and SE told me I could keep them and they are valid, so I may give them out.
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