In game phrasing:

Jumbo Cactpot: Waiting for Results (your numbers xxx,xxxx,xxxx)
Mini Cactpot: Ticket Allowance: 3/3

Two different things. Anyways, let me ask you when you purchased that ticket? Maybe you purchased it last Friday, thinking you have to wait a whole week before you can redeem it, and it's true that you can redeem it throughout the whole week but it expires the Saturday an hour before the actual new draw. All I am asking is, did you maybe mix up the times?

That's the only issue I could think off, but if that isn't the case, you might be better off with an actual in game bug report than using the forums, unless you've been re directed to this forum by a GM.