Why are GMs useless?

[Bearman]

I am experienced in this problem myself and it is without a doubt a horrible, just horrible joke. Apparently SE dont give a crap about helping anyone in game. When you email them they limit your problems so they can post you a prepared response and if anything will make people quit game this can be it. GMS like to sit their usless asses in town and say look at me, I am a GM. FFXI was just as bad. For example they made Battle Boobs change his name(which was a dumb ass move, which had I run this game that dude would be in Siberia roasting marshmellos) and he was so pissed he made a name so long people complained about and when he asked the usless GM if he could shorten it they refused. Another person lost all the items and gil from his retainer and GM did nothing.