Why are GMs useless?

[Zamana]

I'm part of a FFXIV teamspeak and out of the 15 or so people in there the gm critics are all the same, bad. I had a very bad situation where south of camp horizon during a 20 mining lev there was a mining node I needed. The bomb inside scorpion keep which is ~80's would attack Though to the outside level 20ish area. I could not mine because of the monster glitched in the wall. Gm would not help, I called SE, nothing. There is a post on the glitch that has been here a while. Its ridiculous when free to play games have better GM's than SE has. SE needs to take action. The game is soon to be pay to play and bad gm support sure as heck is not going to help keep players.