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Thread: Blank Launcher

  1. #1
    Player
    Meraii's Avatar
    Join Date
    Dec 2015
    Location
    England
    Posts
    122
    Character
    Meraii Hale
    World
    Zodiark
    Main Class
    Summoner Lv 70

    Blank Launcher

    Hello,
    I tried to load the FFXIV launcher multiple times this evening and evey time it pops up with just a white box with the loading icon when i hover over it - which then turns to 'this program is not responding'.



    I play on PC (not though steam). The launcher worked perfectly fine yesterday, there were no updates to my computer over night. I run windows 7.
    I have tried going into my files and loading up ffxivboot instead but I get the same problem. I can't run ffxivupdater as it tells me to load ffxivboot instead.

    Any clues as to why it has suddenly broken and how I can fix it?
    (0)

  2. #2
    Player
    worldofneil's Avatar
    Join Date
    Aug 2013
    Posts
    2,650
    Character
    Scott Pilgrim
    World
    Omega
    Main Class
    White Mage Lv 100
    The launcher is essentially a webpage that runs inside Internet Explorer so even if it's not the browser you normally use, load up IE and delete the temporary internet files (cache) and then reload the launcher and it'll be load again.
    (1)

  3. #3
    Player
    Meraii's Avatar
    Join Date
    Dec 2015
    Location
    England
    Posts
    122
    Character
    Meraii Hale
    World
    Zodiark
    Main Class
    Summoner Lv 70
    Thank you for your help, it seems to be working again now.
    (0)