I'll just copy/paste this here as well:

I really wish they would do more with the character customization. I know it's not important to everyone but I LOVE designing characters and spend quite a bit on Fantasias to get a taste of everything. But unfortunately after so many years, it's running stale. I'd like more vivid, brighter red hair options that don't look so muddy or chestnut. Give Miqo'tes more ear options, separate the Au Ra horns from the face. Let us have hair styles from ALL the races, give Highlander males eye brow options, let us have a little more control over the sizes of facial features. Any standard, modern mmo lets us have these options. SE is always so far behind.

Edit: Also can we PLEASE get more longer hair or ponytails for girls and boys? I understand short hair really appeals to some people but there are also a lot of people that WANT long hair. Clipping or not, I can work around the clipping. But ALL of our new hairs minus the one from PotD have been shorter, boy cut style or pixie hair styles. The new hairs don't look ANY different from some of the hairs we already have.