Quote Originally Posted by sarehptar View Post
I mean, imagine if I was a major company's customer service manager and tried to tell my boss that I couldn't meet customer expectations because updating our process would be too complex--meanwhile, our customers see three of our competitors already doing the thing I'm saying is too complex. It wouldn't fly. I would get fired.
If you were a major company's customer service manager you would be some outsourced guy in India, the Philippines, Romania, Costa Rica or some other non-first world country that just barely speaks English.

Most major companies don't actually care about customers' petty grievances.

does like Google even have customer service? you have a problem with one of their "products" they just tell you it's in Beta on some forum post and tell you deal with it until they get around to updating it at some unspecified time in the future.