Hi,

I'm playing on PS4 and I just bought the Heavensward expansion. It downloaded and it says it's installed, and when I opened the application I agreed to the terms and conditions etc. So I put in my password to log in and it comes up and says "Preparing first-time expansion setup." Fine, whatever. But then a pop up says "A system error has occurred: 20019. [4][-2147352480][8]. I've clicked ok or the back button and it reloads the screen and has me log in again, and then once I do it does the same thing all over again. So I'm assuming it isn't allowing the expansion setup to go through. I've reset my router, restarted my PS4, disconnected from the internet and reconnected and reset my settings to default. Nothing works. Would appreciate some help!