Free DLC Giveaway Event (Amazon)

[Cylla]

Bought a time card, got into support chat with a rep and was told, "Codes will be emailed to you within 48 hours." So I guess either wait it out or contact support again xD

[MiyaSha]

Bought a time card, got into support chat with a rep and was told, "Codes will be emailed to you within 48 hours." So I guess either wait it out or contact support again xD

Unfortunately I am in the same boat, except that the rep I chatted with told me that they hadn't yet received any promotional codes from the developer. Looks like a case of the left and right hands not knowing what the other is doing....

[Cylla]

Unfortunately I am in the same boat, except that the rep I chatted with told me that they hadn't yet received any promotional codes from the developer. Looks like a case of the left and right hands not knowing what the other is doing....

It pretty much is. 2nd time around I just emailed them about it and got back an email with the code from support. To be perfectly honest, they are right though. Amazon had a thing up that said: Codes will be emailed 48 hours after purchase. However, when it something like a time card that not even refundable, why make people wait? ¯\_(ツ)_/¯ ah well, in any case you can try and contact support again and see if they'll give you one or wait 48 hours from the time you made the purchase and if you don't get it by then, raise all hell!

[Dustytome]

It pretty much is. 2nd time around I just emailed them about it and got back an email with the code from support. To be perfectly honest, they are right though. Amazon had a thing up that said: Codes will be emailed 48 hours after purchase. However, when it something like a time card that not even refundable, why make people wait? ¯\_(ツ)_/¯ ah well, in any case you can try and contact support again and see if they'll give you one or wait 48 hours from the time you made the purchase and if you don't get it by then, raise all hell!

Being that people have gotten the codes instantly again from pre-orders, timecards, digital and physical items, I believe this to just be an exact repeat of what happened last year. The promotion system simply wasn't functioning until a certain time in the day. At this point it's working to automatically distribute the codes the moment you order. If you ordered before the point it was fixed, they should get the codes to you by the 27th. The behind the scenes communication between departments is a bit messy, but if it's like last time they will get you the codes once they've ensured everyone affected was assigned a code and then they begin mailing them out in mass.