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  1. 04-25-2017 10:57 PM #1
    Slirith
    Player
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    Join Date
    Aug 2013
    Posts
    941
    Character
    Astarotte Niuhali
    World
    Balmung
    Main Class
    Dancer Lv 100
    I feel well, it'd get me perma banned if I said it.

    Contacted live chat. Did they give me code after confirming? NOPE! Just "Thank you for confirming. I have filled a form for you and our team will get back to you with the code."
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  2. 04-25-2017 11:01 PM #2
    Stitches1974
    Player
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    Join Date
    Sep 2016
    Posts
    396
    Character
    Velt Starcaller
    World
    Excalibur
    Main Class
    Bard Lv 60
    Quote Originally Posted by Slirith View Post
    I feel well, it'd get me perma banned if I said it.

    Contacted live chat. Did they give me code after confirming? NOPE! Just "Thank you for confirming. I have filled a form for you and our team will get back to you with the code."
    Was it a digital non refundable item or was it something that needed to be shipped?

    My conversation:


    I bought a digital item and was supposed to get a redemtion code with the item I purchased, but have not received a redemption code for the FFXIV promotion.

    06:36 AM PDT Anusha(Amazon): Hello, my name is Anusha. I'm here to help you today.
    06:37 AM PDT Michael : Good morning!
    06:37 AM PDT Anusha: Good morning!
    I'm sorry to hear this from you.
    Could you please help me with the order iD?
    06:37 AM PDT Michael : ORDER # XXXXXX
    06:38 AM PDT Anusha: Thank you for the details.
    06:38 AM PDT Michael : You're welcome.
    06:38 AM PDT Anusha: Just to confirm are you referring to promotional code?
    06:38 AM PDT Michael : Yes, that is what I'm trying to get.
    06:38 AM PDT Anusha: Okay. Thank you for the confirmation.
    Allow me a moment while I can check for the promotional code for you.
    06:39 AM PDT Michael : Thank you!
    06:39 AM PDT Anusha: You're welcome.
    06:41 AM PDT Anusha: Thank you for your time.
    Here is your promotional code of the product XXXXXXX
    06:41 AM PDT Michael : No problem and thank you very much!
    06:41 AM PDT Anusha: You're welcome. Is there anything else I can help you with today?
    06:41 AM PDT Michael : That was my only question.
    06:41 AM PDT Anusha: I’m glad I could resolve this for you. Have a great day.
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    Last edited by Stitches1974; 04-25-2017 at 11:08 PM.
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  3. 04-25-2017 11:17 PM #3
    Slirith
    Player
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    Join Date
    Aug 2013
    Posts
    941
    Character
    Astarotte Niuhali
    World
    Balmung
    Main Class
    Dancer Lv 100
    Quote Originally Posted by Stitches1974 View Post
    Was it a digital non refundable item or was it something that needed to be shipped?

    My conversation:

    It was a $20 PSN digital.
    https://www.amazon.com/gp/product/B0...e?ie=UTF8&th=1
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  4. 04-25-2017 11:19 PM #4
    Stitches1974
    Player
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    Join Date
    Sep 2016
    Posts
    396
    Character
    Velt Starcaller
    World
    Excalibur
    Main Class
    Bard Lv 60
    Quote Originally Posted by Slirith View Post
    It was a $20 PSN digital.
    https://www.amazon.com/gp/product/B0...e?ie=UTF8&th=1
    I would try another rep and point them to my post/ chat log. Feel free to use it.
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