New Mogstation items

[Kosmos992k]

You suggested in a different thread to keep contacting GMs and asking why a certain mog station item is not account wide, to try to induce a change in SE policy, but you don't seem to understand that wouldn't work at all, **snip**
If you want a change, bring this up to Yoshida, preferably in a Q&A hosted in a live event like PAX or fanfests, in those live events they can't discard difficult questions when they are asked by fansites or the public, unlike forum-submitted questions.

No, I suggested contacting customer service which is in fact the primary avenue for customers of the MogStation to provide feedback or complaint. I didn't suggest contacting GMs at all, they are not in a position to do anything and have nothing to do with the MogStation operation. I think perhaps you should read my post before retorting incorrectly next time.

BTW that suggestion was made in this topic;

Everyone should submit a ticket to customer support asking them to clarify if it's single character or account locked....for each item that they are interested in. It's only fair to ask.

Customer support is not the same as GMs.

I agree about asking questions at Q&A, but if you think that those sparse opportunities are the only ways to flag the issue, you don't understand how businesses work - of for that matter customer service.

Lastly, I'm more than aware of how call center works, so no more patronizing nonsense please. All organizations that sell goods or services to the pulic have customer service departments, many of which are outsourced to other organizations. How do you suppose customer comments or complaints are handled by those organizations? Yep, via their customer Service agents who may or may not directly work for the organization in question. The point being whether it's a 3rd party call center or not, SE's customer service is SE's customer service, that is the appropriate avenue for complaint or feedback about SE products and services. Waiting for a once in a lifetime opportunity to pin down Naoki Yoshida at a PAX Q&A is only going to help a small minority of people who might have the possibility to attend such an event, but is quite literally a total waste of time for anyone else.

p.s. I did just ask a question of one of the community managers about whether the DLC items that will be added to mogstation for EU players who cannot use the NA or JP promotions, will be account or character limited. However that was a reply to their post that directly addressed the issues of the promotional DLC in EU.

[alimdia]

snip

Calm down, take a breath, no need to be hostile.

Everything I said applies to customer support agents, CS agents have nothing to do with how the cash shop or the game works, they are no different than GMs in this scenario, you accept this yet you suggest people to still send tickets... for what reason? To clog queues and make real issues take longer to be answered since now they have to waste resources on this? Any ticket you send is time being taken away from the CS agent's time that could be spend on real player issues. We already have these forums for feedback.