New Mogstation items

[Shougun]

Actually , the 2014 Fan Fest items were spelled out to be exclusive as well. Exclusive to those that attended Fan Fest or bought the streams. Not to be available to everyone. That is not exclusive. I can tell you I won't be spending money to attend the next Fan Fest. 2014 and 2016 were enough after this (and the downgrade in the last one as well).

Hmm.. Yeah see that's a problem. Another good research post though, some ancient pictures in this thread now lol XD. Hope they can work to be unified and explicit in their wording on this, perhaps for those who paid they offer them a compensation for the mistake (maybe cash shop cash to spend on something else).

I don't imagine everyone bought it for the idea it was exclusive but I do believe some did... (as people have said here) and that is bad, to say something will be exclusive and then make it not. That's just bad manners.

Exclusive, or at least another word/icon, should become the de facto word to mean "not obtainable elsewhere". I would also like one for limited time, so we can know if the offer will vanish - like if the purchasing of streams will be pulled down at some point, limited and exclusive can be used conveniently together and separately too which is nice. If they don't then I almost suggest each time they have a promotion with the word exclusive there is a public service announcement by the community that exclusive doesn't mean exclusive lol. Would also probably help them if they make this system so they don't make a mistake in the future, they'd have a list of items they put on that "exclusive" list and easily reference it when making new sales.

So either they made a mistake or all items are up for grabs in future purchase deals, nothing is improper to ask for (I'm a fan for things to resurface later so long as their wordings are proper, so I hope something is changed to at least better accommodate the future).

[Rinuko]

Wasn't the mog cap a ARR pre-order item?

[Shougun]

Wasn't the mog cap a ARR pre-order item?

Yeah: http://na.finalfantasyxiv.com/pr/ps4/bonuses



I think that is why people are saying they're going to get the Cait Sith Doll now :P

[Dustytome]

Wasn't the mog cap a ARR pre-order item?

Yep, along with the cait sith doll. They brought back that promotion for pre-orders for the ps4 version. I thought it came with the CE upgrade for the PC version at the time as well (my fault for not reading details) and jumped at the upgrade only to find it was only for the pre-order and I once again missed out. Now the cap is back, but slightly different. Half tempted to buy it, but I'm an altoholic and it not being account wide makes it much easier to pass up.

[Rinuko]

Yep, along with the cait sith doll. They brought back that promotion for pre-orders for the ps4 version. I thought it came with the CE upgrade for the PC version at the time as well (my fault for not reading details) and jumped at the upgrade only to find it was only for the pre-order and I once again missed out. Now the cap is back, but slightly different. Half tempted to buy it, but I'm an altoholic and it not being account wide makes it much easier to pass up.

Yeah I'm kinda temped to order it too but not being account wide stings

[Yeol]

The cap color is different though.

[Kosmos992k]

Yeah I'm kinda temped to order it too but not being account wide stings

Ask SE why it isn't account based instead of character based.

[alimdia]

Ask SE why it isn't account based instead of character based.

You suggested in a different thread to keep contacting GMs and asking why a certain mog station item is not account wide, to try to induce a change in SE policy, but you don't seem to understand that wouldn't work at all, these people are customer service agents, they don't even have a direct contract with SE (look up the term "call center"), they have absolutely nothing to do with how the game or the cash shop is ran and their personal opinion doesn't hold any more value than ours, if anything probably less since we are paying customers and the target audience.

If you want a change, bring this up to Yoshida, preferably in a Q&A hosted in a live event like PAX or fanfests, in those live events they can't discard difficult questions when they are asked by fansites or the public, unlike forum-submitted questions.

[Kosmos992k]

You suggested in a different thread to keep contacting GMs and asking why a certain mog station item is not account wide, to try to induce a change in SE policy, but you don't seem to understand that wouldn't work at all, **snip**
If you want a change, bring this up to Yoshida, preferably in a Q&A hosted in a live event like PAX or fanfests, in those live events they can't discard difficult questions when they are asked by fansites or the public, unlike forum-submitted questions.

No, I suggested contacting customer service which is in fact the primary avenue for customers of the MogStation to provide feedback or complaint. I didn't suggest contacting GMs at all, they are not in a position to do anything and have nothing to do with the MogStation operation. I think perhaps you should read my post before retorting incorrectly next time.

BTW that suggestion was made in this topic;

Everyone should submit a ticket to customer support asking them to clarify if it's single character or account locked....for each item that they are interested in. It's only fair to ask.

Customer support is not the same as GMs.

I agree about asking questions at Q&A, but if you think that those sparse opportunities are the only ways to flag the issue, you don't understand how businesses work - of for that matter customer service.

Lastly, I'm more than aware of how call center works, so no more patronizing nonsense please. All organizations that sell goods or services to the pulic have customer service departments, many of which are outsourced to other organizations. How do you suppose customer comments or complaints are handled by those organizations? Yep, via their customer Service agents who may or may not directly work for the organization in question. The point being whether it's a 3rd party call center or not, SE's customer service is SE's customer service, that is the appropriate avenue for complaint or feedback about SE products and services. Waiting for a once in a lifetime opportunity to pin down Naoki Yoshida at a PAX Q&A is only going to help a small minority of people who might have the possibility to attend such an event, but is quite literally a total waste of time for anyone else.

p.s. I did just ask a question of one of the community managers about whether the DLC items that will be added to mogstation for EU players who cannot use the NA or JP promotions, will be account or character limited. However that was a reply to their post that directly addressed the issues of the promotional DLC in EU.

[Dustytome]

I'd swear there was an interview or a letter from the producer question asked regarding making mogstation items account wide and the response was something along the lines of it not being about the money, but a complication with either distributing to all characters or the amount of data it creates in doing so. I really wish I could find where that was though. I remember distinctly feeling like it was a total evasion answer because it didn't make sense to me with everything else they've done.

Edit: Found it, thought it was the pax panel but it was an interview.

Server structure is also part of the reason why items from the cash shop are per-character rather than per-account; Yoshida was quite clear that it’s not about getting more money for the same things but about the way that the game handles account-wide entitlements. Because of the limitations and the strain on the game’s database, they have to minimize those options; they would like, at the very least, to make more expensive items account-wide rather than per-character.

- (Source)

So it's not about the money, it's about the strain, but the strain is fine if someone spends that much money for all their characters to have it?