Square Enix shop contact.

[Liokora]

Hello!

I'm sorry if I shouldn't post here about the shop but I'm out of solution.. >w<

I ordered the latest FFXIV art book almost a month ago. But the delivery company was unable to deliver it to me and sent it back to the SE shop.

I tried to open requests on the site and send e-mail, but weeks later I still have no answer. I would like to change my delivery adress but... well...

Any one know how I could do to contact them and make them send me my parcel...? T^T

Thanks

[Lexia]

This is there support page.

https://pep-sqex-us.zendesk.com/hc/en-us/requests/new

[Liokora]

I already tried that.. multiple times.. it's been weeks now >.<

[Driclone]

Did you try getting in the chat support? They can't take weeks to reply on chat support.

[Liokora]

It seems there is no chat on the UK support ._.

[Driclone]

Try going through US/NA support. It's not the same but if they tell you to go through chat support in UK, you can ask them the link.

[Liokora]

Ah I haven't tryed that yet! I'll do it, thank you ! :3

[ManuelBravo]

Good luck their phone numbers don't work on past invoices and seems that email support takes almost 2 weeks from my experience. I was only able to get through to them Via email.

[Liokora]

I finally got an aswer!!! \(°v°)/

It was by mail, about 2-3 weeks after I send mine >o<