Restore licenses. Also if you can access your modem you can do an hard release of your modem lease. I had an issue once where i could not download and upload at all and i went and looked saw lease expired haven't had an issue since. If you have spectrum your speed is 60mbps and you need an new modem. But you have to research your self as ever modem is different. I can't give more information since i am posting from mobile phone and don't have pc in front of me. Good luck