Results 1 to 7 of 7
  1. #1
    Player
    Crystal_sniper's Avatar
    Join Date
    Sep 2015
    Posts
    41
    Character
    Kat Atonic
    World
    Tonberry
    Main Class
    Scholar Lv 80

    Unable to use Crysta and Paypal in Mogstation

    Same issue as before: http://forum.square-enix.com/ffxiv/t...e-NOT-WORKING/
    http://forum.square-enix.com/ffxiv/t...s-%28Feb.16%29

    Although this says it is resolved, my friend is having the exact same issue. Posting on their behalf as their account is inactive and they can't renew till this is resolved

    They say that they are directed to a page saying 'Thank you for your purchase' but are never redirected to Paypal in order to complete the payment.

    Please help! We want them playing again!
    (0)

  2. #2
    Player
    Gilded's Avatar
    Join Date
    Apr 2015
    Location
    Ul'dah
    Posts
    23
    Character
    Shial Izha
    World
    Brynhildr
    Main Class
    Machinist Lv 70
    Same issue here! I've tried buying several times but all I get is the "Thank you for your purchase" screen. I've checked my PayPal and the purchase(s) didn't register. I've submitted a ticket for this, but here's hoping something is done about it soon!
    (0)

  3. #3
    Player
    Lokk's Avatar
    Join Date
    Aug 2013
    Posts
    3
    Character
    Lokk Xing
    World
    Excalibur
    Main Class
    Paladin Lv 60
    I'm also having this issue, it's super frustrating. I don't want to try any more times (already did 3 or 4) in fear of my account getting locked out. Hope it's addressed and/or fixed soon! I never had a problem when the "Add Crysta" option was on that old SE Account Management page, but now that it's done through the Mogstation it seems no good
    (0)

  4. #4
    Player
    coltostallion's Avatar
    Join Date
    May 2015
    Posts
    4
    Character
    Adrasteia Gryphon
    World
    Tonberry
    Main Class
    Marauder Lv 50
    Same issue. Paypal goes to the thanks page but doesn't work. Credit card gives me error code. Frustrating.
    (0)

  5. #5
    Player
    Driclone's Avatar
    Join Date
    Mar 2017
    Posts
    48
    Character
    Axel Heartnet
    World
    Excalibur
    Main Class
    Paladin Lv 60
    Try issuing a ticket to SE Support regarding that, you'll have more luck than on here.
    (0)

  6. #6
    Player
    coltostallion's Avatar
    Join Date
    May 2015
    Posts
    4
    Character
    Adrasteia Gryphon
    World
    Tonberry
    Main Class
    Marauder Lv 50
    I did, but I haven't gotten any reply yet. It's been a bit over 24 hours so waiting.
    (0)

  7. #7
    Player
    coltostallion's Avatar
    Join Date
    May 2015
    Posts
    4
    Character
    Adrasteia Gryphon
    World
    Tonberry
    Main Class
    Marauder Lv 50
    Still no reply from Square Enix. I tried buying a game time card and that also doesn't work no matter how long I let the account sit between attempts.
    (0)