I am shocked by the amount of people defending poor customer service...wow. My bf and I don't run a successful business by having bad customer service, we are known for being very helpful and responsive. I understand this is a bit different because it's a subscription but it can be refunded and the account frozen temporarily or something.

You don't have a successful business by treating your customers like fools for making a mistake, you treat them with kindness for even wanting to to try your product in the first place and try to remedy the situation. I'm certain if Yoshida knew about this he would help the OP same way he helped that guy at fanfest.