Dissatisfied customer

[Kaethra]

From the stories showing up on reddit now and then I'd say SE doesn't like being irritated. Some banks/card have automatic double-charge protection and since the mogstation doesn't have a cart system, buying multiple of an item resulted in that double-charge protection kicking in and the customer's account getting banned. Just make sure if you go that route, you truly intend to be done dealing with SE.

This can also result in SE being banned from said bank or card company. This happened to both My.com and Trion Games due to some disagreements with publisher and players involving chargebacks. Basically the card company labeled those publishers as illegitimate sellers and didn't allow future card holders to allow purchases to go through. Ton of butt kissing needed to get that reversed.

Also if the OP is in NA, they can make a BBB report. Companies tend not to like getting those either. OP has tools at their disposal.. if he decides to utilize them.

[kridd7]

I gave them a couple options. I said they could either giving me a refund and then I would just apply it to the correct account or to just switch it over to the other account. I thought maybe the latter would be easier if it was within their means to do so

[Shougun]

I gave them a couple options. I said they could either giving me a refund and then I would just apply it to the correct account or to just switch it over to the other account. I thought maybe the latter would be easier if it was within their means to do so

Didnt you say they couldn't do the later? I mean if they can then awesome but I don't see why we needed the thread either then lol. I thought the issue was they offer you no solution on their own side.

Don't mean to be a downer but unless that CS was dearly uninformed I doubt they were keeping awesome solutions away from you, especially ones that would lead to happy and strong repeat consumer. If you feel you weren't clear before perhaps try one more time and if you have the same result specifically ask to leave feedback and clearly explain the problem and how you'd like to see the ability to refund/reallocate/move the time to the other account that you can prove you own - perhaps someone higher up can use this to implement a solution in the future.

Otherwise it seems like your decision is to unfortunately bite the bullet or risk your accounts. I have no idea how deep they would go but I can say if you charge back they will at least look at the account the charge back was done on, whether they leave alone your actual account I have no idea and I will make no guess on that - it is possible you'll lose both by charging back. It appears they're attempting to improve their account recovery from charge back mistakes done by the /bank/ (like mogstation issues) but you'd be rolling some serious dice to think that they'll use that case to allow you to call and basically say "yeah I created a charge back and now I want you to unlock my account". (Personally am suggesting you not to do this later option but that it does exist, IF the card you used to purchase the time has that feature - you will need to find that out).

Best of luck, hopefully they can allocate the time appropriately for you. Or that you can leave them constructive feedback and I think that would be the best bet for everyone in the community.

[kridd7]

Yes, I explained the situation to them pretty clearly. They basically said they couldn't do it because I knew that I had 2 accounts (which of course I knew that). I just normally have my sign-in info saved on there so I never put it in. So when I went to log in to update my payment info, I just logged into the wrong e-mail since I have 2. Unfortunately, I had used one of them in the past and my password was the same for both

[Lexia]

Well the mog station does show what system you have registered when log in.

[kridd7]

Well the mog station does show what system you have registered when log in.

Yes, it does... and like I said, I know I made a mistake. I had just overlooked it unfortunately.

[JCharms]

I'm having a hard time grasping why customer service was trained not to simply fix the issue and retain a paying customer if it's within their capabilities.

This, and only this!

[Sil3ntxR3qui3m]

Don't mean to be a downer but unless that CS was dearly uninformed I doubt they were keeping awesome solutions away from you, especially ones that would lead to happy and strong repeat consumer.

Used to work at a call center for credit card servicing here. They actually did this there, meaning we weren't allowed to give better solutions until the caller was threatening and giving us the whole nine yards about how they're going to sue and all that jazz. It's stupid because I prefer to give all options up front and let them pick, but there you have it. I do believe OP made a mistake and now OP has to pay for it. Mistakes happen but if you call maybe 3 or so times and each person tells you the same thing, I'm sure it's out of their power to do or they just really are that bad about not wanting to allocate the time to the correct account.

[Cylla]

The only other option is to ask your bank/credit card company to issue a chargeback, but that basically gets your account banned.

I think this is OP best option here if it not to late to do so with bank/credit card. Sounds to me like it an account he doesn't want to use anyway(?), so getting it banned may not be a big deal to the OP.

[Naunet]

The white knighting in this thread is nauseating.

If he can prove to SE that he is the account owner for both of the accounts, there really is nothing preventing them but themselves from canceling the mistake subscription on the one account and crediting his other account with the prorated remaining time.

Agreed. Basic customer service there. But I've never had a good experience with SE customer support.