Dissatisfied customer

[MomomiMomi]

Sorry to hear, but it does sound like you made a mistake. Also, why use a different account? You can use the same account for all platforms.

[kridd7]

Yeah, and I realize I did make a mistake but everyone makes mistakes. But for it to cost me $75+ because of an honest mistake... it just isn't right. I can't imagine they can't rectify this

[Valkyrie_Lenneth]

Yeah, and I realize I did make a mistake but everyone makes mistakes. But for it to cost me $75+ because of an honest mistake... it just isn't right. I can't imagine they can't rectify this

So because you made a mistake, you will never buy square products ever again? that seems a little... off?

There isnt much they can do, people would refund subscriptions all the time if they could get away with it. They cant just transfer it.

[kridd7]

But there should be rules for it. If the account is used at all then it shoildn't be allowed... I agree with that. But I haven't even logged in because I don't even have a PC anymore, I have a mac now. So I haven't touched the account with the new subscription because I just can't use it

[Keeroh]

Did you actually contact them? If so, what did they say?

[kridd7]

I contacted the support center and they were trying to make an exception but they said since I knew I had 2 accounts that it was my responsibility to keep track of them. I called corporate and they said they didn't deal with that stuff

[Keeroh]

snip

Well, yes- contacting corporate for a customer support issue is usually not looked fondly upon. Unless it's a serious grievance. Write back and be polite, and ask *nicely*. Say that yes, you made an error, but you'd really appreciate them assisting you in any way. Given that your first instinct was to come to the forums to belay your frustrations, I am inclined to think you may not have been the most courteous in contacting them. If they say that their hands are tied, ask if there's any other recourse you can get- a discounted month subscription for your main account to tide you over till you can re-purchase a six month piece, or something.

Yes, it is *very* frustrating when something like this happens, but it is ultimately an error on your part and it doesn't help you in any way to try and justify it as being something that was just happenstance.

[kridd7]

I was actually very polite through the whole endeavor. The only time that I was upset was when corporate transferred me back to the help desk and they were very rude, wouldn't listen, and just kept repeating "there's nothing we can do for you".

[Nixxe]

I was actually very polite through the whole endeavor. The only time that I was upset was when corporate transferred me back to the help desk and they were very rude, wouldn't listen, and just kept repeating "there's nothing we can do for you".

There's nothing polite about ignoring them each time they tell you no just because you don't like the answer. It's actually extremely aggravating and there's really nothing a CS agent can do with those sorts of customers since they'll just keep tying up resources until they get what they want. You screwed up. Sucks. It would have been nice if they could help you, but ultimately it's your fault and you're responsible for what happened here, not SE. I'd suggest you move on.

[Fyce]

Being a customer doesn't give you the right to force a company in spending a lot of time to fix a stupid mistake you made that you could have avoided like a thousand times before you actually made it.
Besides, they already said that they tried to make an exception but couldn't. Your reaction should be "it's okay, I understand, it's 100% my mistake and I'll own the responsability. Thank you for taking the time to check anyway", like a grown adult, and not "I'm an angry customer and I'm boycotting Square Enix because they couldn't fix my own problems!1!1!!!!".

At least I hope you learned that you should check your stuff before happily spending 75 bucks.