Dissatisfied customer

[kridd7]

I gave them a couple options. I said they could either giving me a refund and then I would just apply it to the correct account or to just switch it over to the other account. I thought maybe the latter would be easier if it was within their means to do so

[Shougun]

That is essentially fraud in this case. The OP didn't request a refund (according to the info posted thus far) and paid to receive time on an account, which they provided. What the company didn't do (and doesn't have to, but imo would be good customer service - but a one time fix) is transfer the time to the account he actually wanted it on. People seem way too eager to flip that chargeback switch these days and quite frankly it's become too easy to do so. *sits back in rocking chair* Back in my day we had to provide proof of attempts at rectifying issues with the company and then the bank would contact said company as a further attempt before any of this chargeback jibber jabber!

Depends on the card's features me thinks. An important line in ApolloGenX's post would be the satisfaction guarantee. The wording and feature lists change depending on cards and accounts but I've got a few cards I could easily be in OP's situation and get all my money back with or without SE's consent (and be within the legal right of my card's protections). Keep in mind though for anyone thinking about doing this, SE could also find your business annoying and not want to do it again with you :P.

Some genereal features people might find on their cards that could relate to this:

Purchase protection: if the stuff breaks within a time frame, even if the company doesn't have a warranty your card might help set you up with a solution
Return protection: if you made a mistake, didn't receive, or even just didn't like the product within a specific period of time the card company will help you as well - even if the retailer refuses

[ApolloGenX]

Depends on the card's features me thinks. An important line in ApolloGenX's post would be the satisfaction guarantee.

Bingo - whatever the card guarantees, SE guarantees by accepting the card. - Also why I use a credit card for all major purchases. (People might be shocked by the protections, insurance, and guarantees some cards provide)

[ErryK]

According to the User Agreement, outside of criminal activity (eg. RMT steals your account and uses your credit card to buy stuff), they can't give you a refund. And even then, it's down to SE to decide if the criminal activity is even valid.

The only other option is to ask your bank/credit card company to issue a chargeback, but that basically gets your account banned.

[Cylla]

The only other option is to ask your bank/credit card company to issue a chargeback, but that basically gets your account banned.

I think this is OP best option here if it not to late to do so with bank/credit card. Sounds to me like it an account he doesn't want to use anyway(?), so getting it banned may not be a big deal to the OP.

[Lexia]

Well the mog station does show what system you have registered when log in.

[kridd7]

Well the mog station does show what system you have registered when log in.

Yes, it does... and like I said, I know I made a mistake. I had just overlooked it unfortunately.

[Celef]

Althougt you did the mistake, I agree they just be a little bit less strict on that.
I mean, in the end, they get the money anyway, even if they transfer it to another acount, instead of potentially loosing a customer and being seen as "only your money interest us" on the forum and potentially outside.

That's called being commercial (in french at least, idk if there is an equivalent expression in english), taking care and caring about your customers to fidelize them instead of remebering them all the time that they are just walking wallets.
(And yes, i know what i'm talking about, i'm a sales assistant and dealing with that kind of mistakes my customers makes is kind of my daily work ^^")

[Laerune]

I have to agree with Celef on this, SE would get the money either way, this will only piss off a customer that would have bought Stormblood and played that game for a 6 months/ 1 year / 2 year etc. By being flexiable they would be getting more money then the 75 dollars, that he already paid them.

Now OP will most likely do a charge back, get his money back and dont play their game. SE is only harming themselves by being too rigid.

[NaesakiAshwell]

Now OP will most likely do a charge back, get his money back and dont play their game. SE is only harming themselves by being too rigid.

They really need to stop letting the whole charge back thing be their super "Omg you're an evil customer!" berserk button. I've seen enough threads on the XIV subreddit of all the horror stories of them being banned / perma-banned cause of chargebacks.