OK SE I surrender you win. As usual you completely ignored a customers concerns regarding your product. I tried everything that others have suggested including spending money for a third party program to help get this download.......to no avail. As such I have deleted the game from my PSPro and will not try again. I now consider the money spent for FFXIV ARR and Heavensward to be totally wasted (not that you care you already got it). Maybe you should take that moneyy and invest it into some rudimentry customer service. People should not have to go through this aggravation just to download your product. At least this happened before I through good after bad and ordered Stormblood for the PSPro. Don't even know why I am writing this as you will probably ignore it too.