Can't Login With One Character

[Bjornswiftblade]

Time: Monday, March 27, from about 8:00PM until now
Frequency: Always
World name: BRYNHILDR
Character name: Bjorn Swiftblade
Retainer name: none
NPC name: none
Monster name: none
Class/Level: Culinarian Lv36
Party or solo: Was in party when it happened
In-game time: don't remember
Area and coordinates: Sea Of Clouds, camp cloudtop
Housing:n/a
Steps:
1. was in a party and accepted a teleport offer to camp cloudtop.
2.while in the loading screen i clicked a location on the chatbox, shortly after (still in loading screen) got kicked from the game with the following error:
An unexpected error has occurred. Exiting FINAL FANTASY XIV.
ffxiv_dx11.exe+F671C9
ffxiv_dx11.exe+F6815E
ffxiv_dx11.exe+F69DBA
ffxiv_dx11.exe+4B57AC
ffxiv_dx11.exe+143372
ffxiv_dx11.exe+F7A96B
ffxiv_dx11.exe+F7A9FF
KERNEL32.DDL+8364
3.made a new character and i can login just fine, the issue happens 100% of the time when i try to login to Bjorn Swiftblade


Connection Specs
- Type of internet connection/provider: 50mb/s Cable, ISP: Cable Onda (Panama)
- Modem maker/model number:Arris CM820

PC Specs
-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Diego\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (14393.rs1_release_inmarket.170303-1614)
SYSTEM_CPU AMD FX(tm)-8320 Eight-Core Processor (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 01/14/13 09:49:56 Ver: 04.06.04
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12264.758MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 24552.758MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.974GB SYSTEM_FREEDISC_SPACE 218.822GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.660GB SYSTEM_FREEDISC_SPACE 133.462GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.065GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon R7 200 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY22
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6658)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 2025.480 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2070.457 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0311199.inf_amd64_71ef621a77f87d8c\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0311199.inf_amd64_71ef621a77f87d8c\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0311199.inf_amd64_71ef621a77f87d8c\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0311199.inf_amd64_71ef621a77f87d8c\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 21.19.0519.0002
SYSTEM_GRAPHICS_DRIVER_DATE 2/9/2017 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon R7 200 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY23
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6658)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 2025.480 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2070.457 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0311199.inf_amd64_71ef621a77f87d8c\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0311199.inf_amd64_71ef621a77f87d8c\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0311199.inf_amd64_71ef621a77f87d8c\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0311199.inf_amd64_71ef621a77f87d8c\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 21.19.0519.0002
SYSTEM_GRAPHICS_DRIVER_DATE 2/9/2017 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (5- USB Audio Device)
SYSTEM_SOUND_DEVICE_ID {68F5C0A7-B741-4BEF-92FC-BA8291AE5604}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
SYSTEM_SOUND 1 - LG TV (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {50AEDDD2-E351-4F9A-8B84-A8B8C25113B0}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/30/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CEC891AB-B420-49E9-A36C-BB5DF2CA9ABB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {211C4DB0-5C9E-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CD1F5360-509C-11E4-8002444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CD1FA180-509C-11E4-8003444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0




-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name:none
Laptop Model Number:none

Gamepad Manufacturer:none
Gamepad Model Name:none
Gamepad Part Number:none

Browser Information
- Name and version of the browser currently in-use: Google Chrome Version 56.0.2924.87 (64-bit)
- Internet Explorer Version:none



Since i can log in with another character, my guess would be if the location of bjorn swiftblade is moved by a GM o someone, it might fix it, but i dont know, would love to get some help soon seeing as i cannot play since the issue occurred.

Thanks

[Lollie]

Try usung the dx9 client to log in. You can toggle it on the launcher.

[Bjornswiftblade]

Try usung the dx9 client to log in. You can toggle it on the launcher.

tried it, no luck

[Bjornswiftblade]

sorta fixed it myself, went to a friends house and moved my character, i can now log in, but when i teleport again to the sea of clouds i still get the same error, not sure whats wrong

[Bjornswiftblade]

just to update the actual issue right now is with teleporting to Sea of Clouds, i will get the same error whenever i try to load a Sea of Clouds map.

[Ranelegon]

Greetings, Bjornswiftblade!

Thank you for your patience with the investigation of the report, and we apologize for any inconvenience this has caused. After reviewing your report, the development team recommended uninstalling and reinstalling the game. If you continue to experience issues with the game after reinstalling the game, please make sure to contact us again. Thanks again for your patience and cooperation!