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  1. #1
    Player
    Heimdalgc's Avatar
    Join Date
    Feb 2016
    Posts
    46
    Character
    Heimdal Gjallarhorn
    World
    Gilgamesh
    Main Class
    Bard Lv 70

    Hundreds of missing items multiple stacks of 99

    Worst customer service. Keep closing my thread for insufficient information without the decency of a reply. How about saying what extra info I need? Isn't the below following your guide? Can you please respond?

    Hundreds of items missing from inventory
    Please respond. I'm not getting any response IN GAME or on these forums. Please I need help.

    Missing hundreds of items from inventory
    Time: 2/20/17 - 3/07-17
    Frequency: once
    World name: Gilgamesh
    Character name: Heimdal Gjallarhorn
    Retainer name: N/A
    NPC name:N/A
    Monster name: N/A
    Class/Level: N/A
    Party or solo: Solo
    In-game time:2/20/17 - 3/7/17 any time
    Area and coordinates: unknown
    Housing: N/A


    I had over 300 "Ixali Oaknots" in my inventory.

    I later went to trade in these items and I only had 14 in my inventory.

    I never spent them. I never had in retainers, and oddly enough I had a stack of 13, and a stack of 1 which makes no sense. I previously had multiple stacks of 99.

    I never spent these items as I had no idea what to buy.

    Can someone check my inventory history and see what happened, and if other items went missing? This is the only item I recall as I was planning on using them. I saw the vendor said I had well over 300. A few days later I checked the market board to see what sells.

    Then when I went to trade in u only had 14 . A stack of 13. And a stack of 1. And I never spent any. These stack numbers are suspicious alone.

    I've done dailies for many months saving these items (and moonstone) up.

    There could be more items missing. I only remember the Oaknots since i planned to turn them in and I had MULTIPLE stacks of 99 that just vanished.

    Please respond... ...
    (0)

  2. #2
    Player
    XiXiQ's Avatar
    Join Date
    Nov 2013
    Posts
    809
    Character
    Xixi Eclipse
    World
    Ravana
    Main Class
    Red Mage Lv 90
    if the vendor said how many you have they would have been in your inventory, not one of your retainers. Possibly they are still there, or on a diiferent retainer? you can do
    /isearch [partial-item-name]
    for missing items to find them
    (0)

  3. #3
    Player
    HaelseMikiro's Avatar
    Join Date
    Aug 2013
    Location
    Limsa-Lominsa
    Posts
    700
    Character
    Febreealle Goldlyonse
    World
    Gilgamesh
    Main Class
    Archer Lv 70
    Considering this is your 3rd thread about this, has your support ticket been 100% ignored? I see that your thread in technical support is still open. Tried live support?
    (0)

  4. #4
    Player
    MicahZerrshia's Avatar
    Join Date
    Aug 2011
    Posts
    2,188
    Character
    Nadja Zielle
    World
    Sargatanas
    Main Class
    Arcanist Lv 100
    Yeah you have made multiple threads about this and you wont get an answer here. This is not the place where you ask things like that, you need to contact the actual support team. Don't bother with GMs in game, they will tell you to do the same thing...contact support.

    Lodestone > help and support > customer service

    Sadly you are most likely out of luck. SE is very picky about returning lost items. Even hacked accounts cannot get their items back or character reset. But best of luck. Just don't expect miracles.
    (0)
    Last edited by MicahZerrshia; 03-27-2017 at 01:10 PM.