Important Information Regarding North American Data Center Relocation

[Lexia]

So if NA servers are down for a max of 48 hours, we are only getting a compensation for 1 day? Come on SE you can do better then this! If we can't play for 48 hours then you should give us 2 days compensation. There is 24 hours in a day. Learn to do your math. We all pay a subscription to this game, so I feel that we should get 2 days compensation.

From the new post if only effects game sub and not retainers, so that going to mess up billing and get two different charges (one for retainer/one for sub)? If so they could of just kept that extra day.

[Vasala]

With the relocation will Primal and Aether also eventually get the ability to group with each other via PF and DF?

[Atoyume]

Hope it's in NY.

[worldofneil]

From the new post if only effects game sub and not retainers, so that going to mess up billing and get two different charges (one for retainer/one for sub)? If so they could of just kept that extra day.

The exact line they wrote was:

Subscriptions will be extended even if your subscription happens to end at the time of the extension. However, please note that this does not add retainer service subscription.

They're referring specifically to if your subscription expires during the maintenance and in which case that won't extend your retainer service. It doesn't say anything about not including retainer service for the normal extension so I think it's reasonable to assume that'll include it as well.

[pkminer30]

I am a player from the UK so im assuming i should expect a ping of around 110-150? Before i get critism for being on NA server it is mostly due to language barriers on the EU servers.

Also based on the comment on the EU ping im guessing its moving more to the west? if not then Ping from EU should remain fine?

[KariArisu]

So if NA servers are down for a max of 48 hours, we are only getting a compensation for 1 day? Come on SE you can do better then this! If we can't play for 48 hours then you should give us 2 days compensation. There is 24 hours in a day. Learn to do your math. We all pay a subscription to this game, so I feel that we should get 2 days compensation.

Echoing this. Why are we getting ripped off here?
I assume the reason is because it's difficult for you to separate the people who would get 1 day vs 2 days? Why not give everyone 2 days? Or hell, 3 days because of how incredibly inconvenient the move is?

I'm really surprised that SE decides to be cheap here. They're normally pretty good about compensation.

[Aronys]

Maybe to NA players they are good about compensation. Never happened to EU players.

[Dsherman]

Will SE be putting anything in place to keep spoilage from happening when people can't get on to give attention to things going on over the downtime period of up to 48 hours? (I believe this probably only pertains to growing things in a garden, but there might be other stuff too.)

[Stitches1974]

Will SE be putting anything in place to keep spoilage from happening when people can't get on to give attention to things going on over the downtime period of up to 48 hours? (I believe this probably only pertains to growing things in a garden, but there might be other stuff too.)

Just don't have anything in the garden when down time starts. The date and time have been released.


Link

Aether / Primal Data Center Worlds
From Monday, May 15, 2017 12:00 a.m. to Wednesday, May 17, 2017 12:00 a.m. (PDT) * 48 hours

Elemental / Gaia / Mana / Chaos Data Center Worlds
From Tuesday, May 16, 2017 12:00 a.m. to Wednesday, May 17, 2017 12:00 a.m. (PDT) * 24 hours

[Lexia]

Will SE be putting anything in place to keep spoilage from happening when people can't get on to give attention to things going on over the downtime period of up to 48 hours? (I believe this probably only pertains to growing things in a garden, but there might be other stuff too.)

They don't really need to as it be the players fault, since the giving like a 3 week notice about what going to happen.