Rude Service from Square Chat Support Regarding PS4 Issue No Valid Services License

[Shougun]

it sort of was like that. he did end chat, but yes, I suppose there was not more to be done. Just not that nice.

I am getting that it's a Sony thing, but it would have been averted with a better system to check all requirements are in place before spending the money.

Depending on where it was sold yeah absolutely, I don't mess with the Sony stuff much (don't have a PS4), so I'm curious if that's even a thing Sony offers merchants (like even if SE wanted to, could they?).

Having to have an instruction manual before even making a purchase is pretty silly, that's after you have the product and need to make it work - not how to figure how to return it lol. But again, not sure SE could do more on the store? Seems more like a Sony issue, where Sony could improve their service for merchants and consumers.

I'm glad SE is trying to make a bunch of graphs and charts for purchasing SB as for a while iirc ARR (maybe HW) was a little bit like "what?" on the forums. Well if you have a ps3, a 4, the moon is 90 degrees to the sun and lined up with Pluto while you have steam and live in the EU, then you buy this set (not that bad, but it felt a bit weird :P).

Just for record sake you should update what Sony said so people can search via google later and maybe see what you had to do, I imagine you're not the first with this issue. If SE can help stop problems easily then it'd be nice if they can, I wasn't trying to say having to call CS right after making a purchase is fun lol, just that maybe SE has no option to help either except maybe add it to a silly product detail no one will read "FINAL FANTASY, AN ADVENTURE GAME--- WAIT DONT BUY THIS ON THE WRONG ACCOUNT" .

As for the SE CS, I imagine the cap AWESOME wasn't mean to be bad, but I imagine having to make the call already put you in a less than excited mood - painted everything the wrong color on SE's end. Bet it was meant well.