Rude Service from Square Chat Support Regarding PS4 Issue No Valid Services License

[Arkyne]

Here's the last line I got from the last Square support rep i spoke to:

Agent E：You need to contact SONY
Agent E：and request a refund
Agent E：And then purchase the bundle on the correct PSN ID, now I do have to let you go since this issue falls under SONY. Thank you again for contacting Square Enix Support and you have an AWESOME DAY!

...

[Moonfish]

Here's the last line I got from the last Square support rep i spoke to:

Agent E：You need to contact SONY
Agent E：and request a refund
Agent E：And then purchase the bundle on the correct PSN ID, now I do have to let you go since this issue falls under SONY. Thank you again for contacting Square Enix Support and you have an AWESOME DAY!

...

I had this exact same problem, I contacted Sony about it ( didn't even occur to me to all to Square ) and they were anything but helpful. I had to get my bank involved.